Hawaiian Telcom DSL

[davidl966]

I called a technician and they said my problem may be related to the distance between my modem and the phone jack. My modem is connected to the phone jack through a regular 50ft phone cord. The tech said that these types of lines will degrade over time, resulting in my persistently slow speeds. He also said that regular phone cords pick up a lot of noise.

Now I'm debating whether I should go out and buy a 50ft ethernet cord instead. Would it be worth it?

[Konaguy]

I called a technician and they said my problem may be related to the distance between my modem and the phone jack. My modem is connected to the phone jack through a regular 50ft phone cord. The tech said that these types of lines will degrade over time, resulting in my persistently slow speeds. He also said that regular phone cords pick up a lot of noise.

Now I'm debating whether I should go out and buy a 50ft ethernet cord instead. Would it be worth it?

If you are going to use it to connect from your phone jack to the modem,
an ethernet cable will not work . What I'd try to do is A) try to use
a closer phone jack A1) If thats not possible, I'd try to get a closer phone
jack installed or B) I'd try to find a shielded phone cable.

[davidl966]

Thanks for your quick reply.

My home has 4 phone jacks, 1 in the living room and 3 in each bedroom. Ironically each phone jack is configured for a different phone number. The current phone jack that is active is the one in the living room, which is 50ft away from my bedroom.

How would I configure the phone jack in my bedroom so that it shares the same number with the phone jack in my living room? If I can access the phone jack in my bedroom then my 50ft phone cord could be reduced down to 5ft.

I would rather not open up an extra phone line just for DSL. How much would it cost to have my phone jacks rewired?

[Konaguy]

Thanks for your quick reply.

My home has 4 phone jacks, 1 in the living room and 3 in each bedroom. Ironically each phone jack is configured for a different phone number. The current phone jack that is active is the one in the living room, which is 50ft away from my bedroom.

How would I configure the phone jack in my bedroom so that it shares the same number with the phone jack in my living room? If I can access the phone jack in my bedroom then my 50ft phone cord could be reduced down to 5ft.

I would rather not open up an extra phone line just for DSL.

Let me get this straight, you have four different phone numbers for each jack
in the house.... I'm not going to try to figure that one out :confused:

One possibility is having a professional switch the lines in the network interface box outside your house. Another possibility is having a dedicated
cable run from the Network Interface to your room . Lastly you could
move your computer closer to the phone jack with the DSL signal.

[Linkmeister]

I'm pretty sure David meant 4 phone numbers total, one in each bedroom and one in the living room. He may have multiple jacks in each room for each number, but...

Anyway, David, if you're still crazy enough (like me) to be paying $5/month for what's called "Inside Wire Maintenance" a phone company tech will come out and rewire jacks more or less any way you want them, and it's essentially prepaid. At least, that's been my experience. If there's already wire into the house, there's no additional charge for the work.

If you're not paying the wire maintenance fee, it'll probably cost you about $50 to have a tech come do that kind of work.

[davidl966]

Sorry for not clarifying. I have 4 phone jacks total, each set up for different numbers. I have 1 phone jack in my living room, and 1 in each of my 3 bedrooms

I'll call up Hawaiian Telcom when I have the time (I get home from work at 5:30 almost every day). Anyways I appreciate your help guys. Mahalo!

[Beachboy]

I just found this (hawaiithreads) web site by accident, but I'd like to add my experience to the discussion.

I live in Princeville, Kauai. Verizon DSL got here before Cable so I wen't with DSL (about 2 years ago). Performance never exceeded 700Kbps (measured with Verizon's infospeed.verizon.net) Then I had two months-long bouts of inability to connect during evening hours. Mainland Verizon help INSISTED it was not load related - separate straws, etc. - Even though my neighbors generally had no such problems (and much faster DSL speeds too). A VERY helpful local Hawaiian Telcom rep FINALLY admitted it was load related and there was no quick easy fix, though they did eventually eliminate the disconnects and refund two months fees. Even with the newer 3Mbps DSL service, I never saw more than 700Kbps.

I switched to Cable two months ago. Speeds vary of course but are CONSISTENTLY over 3Mbps, often in the 4-4.5Mbps range and NEVER lower than 1.5Mbps. No outages or hiccups yet.

I have polled about 10 DSL/Cable subscribers on this island (all using the same verizon speed test). On Kauai at least, Cable is "mo better" by a speed factor of 2-6 TIMES.

So, I too feel the Hawaiian Telcom adds about separate straws are, at best, misleading.

ps - I went with Earthlink Cable rather than direct thru Oceanic Time Warner. Earthlink was $3.00 cheaper per month, had ZERO install fee (vs. if I recall, $50 or $75 from Oceanic). Oceanic reps admitted that the bandwidth will be tha same either way.

That's my story.

what are your monthly fees for Earthlink cable?

[Konaguy]

what are your monthly fees for Earthlink cable?

I believe its 41.95 a month if you order directly from Earthlink, 44.95 if you
go through Oceanic Time Warner Cable.

[Linkmeister]

Does anyone know whether it's feasible to use WinFax (in Win XP) for receiving faxes when you're on DSL? The help pages for WinFax say no, but I'm not sure I trust them.

[Beachboy]

never mind Cable vs DSL, they both have their good points, and their bad points. Hey, my friend bitches up and down about DSL! His service was down for two weeks!

What we should do is start emailing our city council members and tell them the citizens of Honolulu want free Wireless access, like some of these other cities across America are doing. Of Course Verison, Time/Warner etc, etc.. would be screaming...but who cares about them? With the proper push we could get movement on this going sooner than later...maybe?

[Konaguy]

Forget WiFi.. fiber to the home is what I want :)

[1stwahine]

Forget WiFi.. fiber to the home is what I want :)

Just wanted to say Hi! Aaron!! :D

HAHAHAHAHAHAHA

Auntie Lynn

[Konaguy]

Just wanted to say Hi! Aaron!! :D

HAHAHAHAHAHAHA

Auntie Lynn


:cool: :p

[Menehune Man]

I have Hawaiian Telcom DSL.

Everything is working fine since the initial changeover.

My question?
How do I create a Blog?
Does Hawaiian Telcom have something set up through them?
Or do I go to a certain place online?

Thanks for any help and ideas that you can give me.

"Menehune Man's World" needs to be born.

[Konaguy]

My question?
How do I create a Blog?
Does Hawaiian Telcom have something set up through them?
Or do I go to a certain place online?



If you log into Hawaiian Tel Portal (http://www.hawaiiantel.net/wps/portal) , click on OhanaNet and you can setup a Blogware account
or you can use Blogger (http://www.blogger.com/start).You can do a Google search for other Blogging sites.

[Menehune Man]

Mahalos Aaron! :D

[1stwahine]

I have Hawaiian Telcom DSL.

Everything is working fine since the initial changeover.

My question?
How do I create a Blog?
Does Hawaiian Telcom have something set up through them?
Or do I go to a certain place online?

Thanks for any help and ideas that you can give me.

"Menehune Man's World" needs to be born.

Menehune Man, All you had to do was ask Ryan or me. Ryan is my Webmasta when I first started Blogging at hawaiistories.com ~ our sister site. I can also set you up with your own Blog under AuntiePupule.com with your own title. You can do all what you see on mine at http://www.auntiepupule.com/blog

Auntie Lynn

BTW: It's FREE!!! :D

[pzarquon]

Menehune Man, as Aunty Lynn notes, I'd be happy to set you up with a blog alongside other local storytellers at HawaiiStories (http://www.hawaiistories.com). LavaNet (http://ohana.lava.net/blogs/) is also hosting blogs for free. Blogger (http://www.blogger.com) is a good option, too, and they're just about to unroll an entirely new system that's a significant improvement over the current one (which was built by another company and stagnated somewhat after Google bought it).

Sounds like a separate thread devoted to comparing various blogging services (http://www.hawaiithreads.com/showthread.php?t=9869) might be in order... I'd just posted a little about a new one called Vox (http://www.hawaiithreads.com/showthread.php?t=9702).

Hawaiian Telcom isn't in the blogging business... and considering the way things are going now, that's perhaps a good thing.

[Konaguy]

Menehune Man, as Aunty Lynn notes, I'd be happy to set you up with a blog alongside other local storytellers at HawaiiStories (http://www.hawaiistories.com). LavaNet (http://ohana.lava.net/blogs/) is also hosting blogs for free. Blogger (http://www.blogger.com) is a good option, too, and they're just about to unroll an entirely new system that's a significant improvement over the current one (which was built by another company and stagnated somewhat after Google bought it).

Sounds like a separate thread devoted to comparing various blogging services might be in order... I'd just posted a little about a new one called Vox (http://www.hawaiithreads.com/showthread.php?t=9702).

Hawaiian Telcom isn't in the blogging business... and considering the way things are going now, that's perhaps a good thing.



Yes HawTel is not in blogging business, but they do offer a value added blogging service through Blogware (http://home.blogware.com/)

As for Blogger (http://www.blogger.com/start) Since Google owns Blogger now, they are adding new services to Blogger. But to take advantage of them you have re-build your account around your Google Gmail account. I just did this on Monday, as they are going to force everyone to do it in a few months.

[Hellbent]

any gamers using hawaiian telcom? my rr has always been shabby and now i have someone else using the connection and i tell you, he must be downloading the world. since he moved in, my ping has shot thru the roof and im considering hawaiian tel.

[davidl966]

It seems like all the slow downs were caused by Hawaiian Telcom. I did not change any settings and I'm still using my 50ft phone cord for the connection that "supposedly" picked up a lot of noise and reduced my speed below 1 Mbps. Recently this week I noticed that I was connected at maximum speed consistently.


WEB100 Enabled Statistics:
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 388.36Kb/s
running 10s inbound test (server to client) . . . . . . 1.32Mb/s

------ Client System Details ------
OS data: Name = Windows XP, Architecture = x86, Version = 5.1
Java data: Vendor = Sun Microsystems Inc., Version = 1.5.0_08

------ Web100 Detailed Analysis ------
Cable modem/DSL/T1 link found.
Link set to Full Duplex mode
No network congestion discovered.
Good network cable(s) found
Normal duplex operation found.

Web100 reports the Round trip time = 241.02 msec; the Packet size = 1460 Bytes; and
No packet loss was observed.
This connection is receiver limited 95.36% of the time.
Increasing the current receive buffer (38.0 KB) will improve performance
This connection is network limited 4.33% of the time.

Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: OFF
Packet size is preserved End-to-End
Server IP addresses are preserved End-to-End


estimate = 46.22 based on packet size = 11Kbits, RTT = 241.02msec, and loss = 1.0E-6
The theoretical network limit is 46.22 Mbps
The NDT server has a 1088.0 KByte buffer which limits the throughput to 35.28 Mbps
Your PC/Workstation has a 38.0 KByte buffer which limits the throughput to 1.24 Mbps
The network based flow control limits the throughput to 1.29 Mbps

Client Data reports link is 'T1', Client Acks report link is 'T1'
Server Data reports link is 'T1', Server Acks report link is 'T1'


It looks like Hawaiian Telcom added more bandwidth since the theoretical network limit was increased to over 45 Mbps. In addition, there is no network congestion nor is there any packet loss. I used to have both problems before.

I am dismayed that Hawaiian Telcom didn't tell me or any of their customers upfront that the slowdowns were caused by their end. However, I'm finally happy that I'm getting max speeds.

[Konaguy]

Yes HawTel added more bandwidth to the mainland weeks ago. That being said I'm not sure really what your gripe is. As the speed problems have already been resolved weeks ago.

[PBatoon]

Wow, this thread is still going huh? Actually I just wanted to say thanks to Konaguy for being such a big help. Once school started while I was having my speed problems I just had to bare with it. I guess now they fixed it and everythings ok for the most part. Just like to express my gratitude to the users who stayed active in this thread as a free service to the other people. You guys should get a medal or something.

[Konaguy]

Actually I just wanted to say thanks to Konaguy for being such a big help. .

No problem, happy to help :)

[Hellbent]

This is really daft. Though I'm on RR now, speeds are slow so I looked into getting DSL. I need a phone line first, which I dont need, but I understand why I would need one. HT wants to charge me $45 inital set-up fee. If a techinician has to come out, theres another fee. Since there are alot of jacks in this house, theres no way to ensure that the proper jack will be activated, so I'd have to pay a $95 fee to make sure the right jacks get turned on. Since I'm ranting, the $10-$15 monthly fee for basic becomes $20 after taxes. This is no suprise to anyone whos ever paid a phone bill, but still rankles.

Do you see why HT is losing/not gaining customers? If the DSL is too slow, I can cancel and get a refund, but not for the phone option which I dont need.
I guess I'll test out clearwire or try to resolve my speed issues with RR.

[Konaguy]

This is really daft. Though I'm on RR now, speeds are slow so I looked into getting DSL. I need a phone line first, which I dont need, but I understand why I would need one. HT wants to charge me $45 inital set-up fee. If a techinician has to come out, theres another fee. Since there are alot of jacks in this house, theres no way to ensure that the proper jack will be activated, so I'd have to pay a $95 fee to make sure the right jacks get turned on. Since I'm ranting, the $10-$15 monthly fee for basic becomes $20 after taxes. This is no suprise to anyone whos ever paid a phone bill, but still rankles.

Do you see why HT is losing/not gaining customers? If the DSL is too slow, I can cancel and get a refund, but not for the phone option which I dont need.
I guess I'll test out clearwire or try to resolve my speed issues with RR.

Yeah, I can see the predicament your in. It may be best you try to get your
speed issues with RR resolved, as I suspect you'll be unsatisfied with Clearwire also.

[kupomog]

Hmmmm, my mom is switching us from Hawaiian Telcom to Road Runner by the end of this month. Apparently she wasn't happy with the price of the phone bill along with the fact that they continue to charge her $15 extra for some surf safe thing that she told them to take off several times. So we're getting the digital phone and internet to go along with the digital cable with Oceanic TW in a package that will cost less than what we pay now.

I'm kind of annoyed, mostly because it's more switching of e-mails for me and because DSL has been good to us as far as internet goes. That and because most people I know switched from RR to HT because of various problems...so I'm kind of scared about the switch thinking it might leave us off worse with the internet but mom is the one paying for it so *shrug*

[Konaguy]

Hmmmm, my mom is switching us from Hawaiian Telcom to Road Runner by the end of this month. Apparently she wasn't happy with the price of the phone bill along with the fact that they continue to charge her $15 extra for some surf safe thing that she told them to take off several times. So we're getting the digital phone and internet to go along with the digital cable with Oceanic TW in a package that will cost less than what we pay now.

I'm kind of annoyed, mostly because it's more switching of e-mails for me and because DSL has been good to us as far as internet goes. That and because most people I know switched from RR to HT because of various problems...so I'm kind of scared about the switch thinking it might leave us off worse with the internet but mom is the one paying for it so *shrug*

I pay my dad 30.00 for my DSL service, since the phone line is his. My dads
total bill is around 62.00. I would surmise your mom is going to get Road
Runner, Digital Cable and Digital Phone. It is nice to bundle all the services,
but I feel uncomfortable having all that through one provider.

See I've had some bad customer service issues with Oceanic in the past.
On top of that the digital phone will not work if the power cuts out.In
other words it is not carrier grade service, like your Hawaiian Telcom
landline.

It amazes me people want to save money by switching their
primary phone line to a service that won't work if your Internet connection
is down or the power cuts out. Yes HT's or any traditional phone company
has archaic costs, but at least it will work if there is a power outage.

[bueller555]

As I said, competition is almost always good for the consumer.

http://www.honoluluadvertiser.com/apps/pbcs.dll/article?AID=/20060915/BUSINESS13/609150333/1071/BUSINESS

[1stwahine]

I've always been a strong supporter for Hawaiian Telcom DSL. Not anymore. :mad: The other day I went to pay my Bill. Ova $300.00. Yeah, you see right. I've been getting billed for DSL and Dial Up Services. I only use DSL. The error was caught last month.

My regular charges is $88.43 per month.

I dunno how my bill came up to a whopping $329.20!!!! :o

The representative called me and said they can't credit me for the past eight months but can give me three months credit. Still the other amounts is confusing to me. I pay $100.00 per month faithfully. Somewhere along the line between transition my phone bill got screwed up.

I going call them again. If they can not credit me for the past eight months, I going cancelle my services. I didn't use Dial-up. I use DSL. Sooooo stupid. As for the rest of the bill ~ I just going keep paying $100.00 till the bill PAU.

I don't call Long Distance...especially to my pals on Mars ~ The Lemurians. My calls to my Angels and to God is FREE! ;)

Auntie Lynn

Btw: What are the other services available to me? Road Runner? What about for Internent Services?

[Hellbent]

RR is $45 a month on top of your basic cable bill (fastest). I think first 6 months are discounted tho. Clearwire is $30+ a month. Or if youre lucky you can get someones free wireless if you have a wireless card built in =p

[christa]

Hey guys!! How do I test my speed? I live in Honolulu and my speed is too fast for me. It's Speedy Gonzales x 10!!!! I want to take a test to show too. Pleazzzzzz! ;)

Auntie pUpuLE :D

btw: I have a Westell.


LOLOLOLOLOLOL

[Konaguy]

RR is $45 a month on top of your basic cable bill (fastest). I think first 6 months are discounted tho. Clearwire is $30+ a month. Or if youre lucky you can get someones free wireless if you have a wireless card built in =p


Actually I believe you can get Road Runner WITHOUT subscribing to cable
tv. Thus the rate is 44.95 + tax

[Konaguy]

Btw: What are the other services available to me? Road Runner? What about for Internent Services?

Firstly, I forwarded your "problem" to someone I know at Hawaiian Telcom.
Secondly, your other option is getting digital phone from Oceanic Time Warner.
The standard rate is 49.95, if you get it with standard cable the price drops
to 44.95. If you get it with Road Runner and standard cable it is 39.95 a month.
The digital phone allows unlimited long distance both local and the mainland.

[1stwahine]

LOLOLOLOLOLOL

I still never got it. And it's Auntie pUpule not LOLOLOLOLOLOLOLO! :p

[Konaguy]

I still never got it. And it's Auntie pUpule not LOLOLOLOLOLOLOLO! :p

Hey aunty if you wanna do some speedtests, go hea :)

http://farnsworth.uhnet.net:7123/

[1stwahine]

Firstly, I forwarded your "problem" to someone I know at Hawaiian Telcom.
Secondly, your other option is getting digital phone from Oceanic Time Warner.
The standard rate is 49.95, if you get it with standard cable the price drops
to 44.95. If you get it with Road Runner and standard cable it is 39.95 a month.
The digital phone allows unlimited long distance both local and the mainland.

Mahalo Aaron. I really appreciate it. I'm very upset with Hawn Tel. I was a strong supporter from the get Go.

Auntie Lynn

[Konaguy]

Mahalo Aaron. I really appreciate it. I'm very upset with Hawn Tel. I was a strong supporter from the get Go.

Auntie Lynn

No problem, hopefully the person I know can help you. Luckily for me,
my dad hasn't run into any serious billing problems- knock on wood :)

[1stwahine]

Hey aunty if you wanna do some speedtests, go hea :)

http://farnsworth.uhnet.net:7123/

It says to press Start but theres no Start button. Only a big rectangle which is blank. :confused:

Auntie Lynn

[Hellbent]

oh, telephone service? well theres pacific lightnet, but they all sub out from HT. i dont even have home telephone, i just use my mobile.

[Konaguy]

It says to press Start but theres no Start button. Only a big rectangle which is blank. :confused:

Auntie Lynn
That is probably because you don't have Sun Java on your computer.
The other speed tests require Java also, so they will unlikely work also.

[Konaguy]

oh, telephone service? well theres pacific lightnet, but they all sub out from HT. i dont even have home telephone, i just use my mobile.

Actually PLNI has built their own fiber-optic network and infrastructure between
and on the islands. They only interface with Hawaiian Telcom to complete phone
calls from PLNI customers to HawTel customers.

http://en.wikipedia.org/wiki/Pacific_LightNet

[adrian]

Is something wrong with their email server? I got tons of old messages when I checked my email via outlook this evening.

[Konaguy]

Is something wrong with their email server? I got tons of old messages when I checked my email via outlook this evening.

I haven't had that problem ? I haven't used Outlook for a long time, but
have you selected saving your e-mail on the server.

[Konaguy]

Hawaiian Telcom has new offer called Savers Club.

Unlimited long distance
DSL Internet
Landline = $ 65.95 a month

Oceanic Time Warner

Unlimited Long Distance/Landline = 44.95
Road Runner = 44.95
----------
= $ 89.90

PBN article (http://pacific.bizjournals.com/pacific/stories/2006/10/02/daily24.html?surround=lfn)

[adrian]

Can I use someone else's DSL modem for mine? It looks like my DSL modem crapped out, and the only connection right now is via my clearwire connection. My friend recently canceled his DSL line at the store, so I'm thinking of using that to get the DSL line up and running. Is that possible?

[manoasurfer123]

Doc.. you the computer guy;)

go figure em out!

For what I know... a modem is a modem!

[LocalMotion]

a great site for doing speedtest is:

http://www.speedtest.net


seems people with Hawaiian Telcom are getting really good upload speeds.

i've tested 3 diff DSL lines and they are getting around 600kbps back on mainland with SBC/AT&T uploads on standard DSL were a paltry 300kbps

http://www.speedtest.net/result/48985205.png (http://www.speedtest.net)

[1stwahine]

Do I need Java? And if so...how do I get it. Not Java Coffee.:p

Auntie Lynn:D

[LocalMotion]

Can I use someone else's DSL modem for mine? It looks like my DSL modem crapped out, and the only connection right now is via my clearwire connection. My friend recently canceled his DSL line at the store, so I'm thinking of using that to get the DSL line up and running. Is that possible?

sure another DSL modem will work

[LocalMotion]

Do I need Java? And if so...how do I get it. Not Java Coffee.:p

Auntie Lynn:D

for speedtest.net you don't need java

"What are the requirements for the end-user client machine?
The Ookla Speed Test will work on practically any client. Most other bandwidth tests on the web rely on Java, but we feel as though Flash is much more widely accepted and provides a better user experience. Our application will work on Windows, Mac, and Linux operating systems within all major browsers including Internet Explorer, Firefox, Safari, Opera and more."

[1stwahine]

Yipppeeeee! I finally get to check my SPEED!:D

K-den. I come back.

Mahalo

Auntie Lynn

Update: I no can. Can't download Adobe Flash Player. Something wrong with my computa since I did a System Restore last month. Neva mind. I'm getting a new one per my contract this week. It's fully paid for and they have to replace it within 30 days. Dey betta or I SUE!!!!HAHAHAHAHAHA

[Konaguy]

Can I use someone else's DSL modem for mine? It looks like my DSL modem crapped out, and the only connection right now is via my clearwire connection. My friend recently canceled his DSL line at the store, so I'm thinking of using that to get the DSL line up and running. Is that possible?

It should work as long you still have DSL service. HawTel uses only Westell
DSL modems

[Konaguy]

Yipppeeeee! I finally get to check my SPEED!:D


:D You too funny aunty :)

[manoasurfer123]

Auntie...

If you still have that computer you were using the last time I stopped by...

You really need a new computer.... nuff said...

But EVERYTHING was slow on it...as you saw how easily frustrated I was just opening up multiple windows....

And none of those rent to own pieces of s*** from "rent-o-mart"

[1stwahine]

Auntie...

If you still have that computer you were using the last time I stopped by...

You really need a new computer.... nuff said...

But EVERYTHING was slow on it...as you saw how easily frustrated I was just opening up multiple windows....

And none of those rent to own pieces of s*** from "rent-o-mart"

No. It's not on the computer I was using the night you were here.:rolleyes:
Btw: I don't have a great job like you so Rent-To-Own is all I could get to build up my credit. Now I don't have too. Lucky foa you ~ you have a State Job and can post on Tax Payer's Money all day.:mad:

L.V.

[manoasurfer123]

Lucky foa you ~ you have a State Job and can post on Tax Payer's Money all day.:mad

Not my fault I beat out others who applied for my job that requires me to work as hard as I do or others that tried to even get the same type of job I had at UH which lead me to my job (TuNnL?)...

If you understood what I do in my job... you might understand why I'm able to fire off posts while I'm at work!

And if we gonna start talking about writing on Tax Payers money.... well... never mind I won't go there... your my Hanai mom and I will leave it at that...:rolleyes: (miss living in a 3 brm State subsidized place when other families could use the place (even though on a waiting list for a few years for a 1 brm...... j/k! and remember... no matter what I say... I/you no can get you mad...k?)

And didn't you also say the Doctor said you normal now?;)

Hugs,

Manoa

[1stwahine]

If you understood what I do in my job... you might understand why I'm able to fire off posts while I'm at work

No. I can't understand how a State worker can post on Tax Payer's money all day. Try explain.

As for me. I'm still disabled physically. I have had two strokes and suffer from numerous ailments...too long to list. I will always be Bi-Polar till the day I die.

It's not my fault to have a three bedroom. It's the System. The same system that allows you to Post while at work.

Nuff said.

L.V.

Btw: I not mad. I juss telling it like it is. Wanna hear more. Ooops. Derailing. Hawaiian Tel DSL ~ Is working fine tonight foa me.

[adrian]

Doc.. you the computer guy;)

go figure em out!

For what I know... a modem is a modem!
Yeah, I know. But today was one of those days that exploded in my face. Once I stepped out of the store, everything exploded, so I'm a bit stressed right now.

Darn. I tried the speed test, and I gotta connect to the DSL. BRB.

[pzarquon]

Hawaiian Telcom has new offer called Savers Club.Interesting. Undercuts the comparable service bundle from Oceanic Time Warner. But to clarify, when you write "Landline" for Oceanic, you're talking about their VOIP product, right? Far as I know, Oceanic doesn't run any wire into the home. So the advantage Hawaiian Telcom retains is phone service independent of network and some power problems.

[Palolo Joe]

If you understood what I do in my job... you might understand why I'm able to fire off posts while I'm at work!

And if we gonna start talking about writing on Tax Payers money.... well... never mind I won't go there...
Why not? I think you're wasting my taxpayer dollars by sitting on your butt and posting on HT.

And even if you might have the ability to post while you're at work, it's uneccessary and uncalled for.

Bottom line: You're screwing around at work. And you're proud of it.

Pathetic.

[manoasurfer123]

Why not? I think you're wasting my taxpayer dollars by sitting on your butt and posting on HT.

And even if you might have the ability to post while you're at work, it's uneccessary and uncalled for.

Bottom line: You're screwing around at work. And you're proud of it.

Pathetic.
So you call HT screwing around...

That's messed up...I call HT very educational... and many of my co-workers also see it that way too.

Sorry you can't land yourself in a position like mine.

[Palolo Joe]

I call HT very educational... and many of my co-workers also see it that way too.
A state worker, at a state job, wasting time to post on HT instead of doing your job.

Is posting to HT part of your job description? I bet it's not.

And your co-workers encourage you to continue slacking off. Amazingly pathetic.

Don't be sorry. I wouldn't want to work for the state... or with people that have attitudes like yours. I'm perfectly happy doing what I'm doing, and I'm pretty sure it pays me better than your job does.

But please, continue to try and explain how it makes sense to screw around on the Internet while you're at work. It's entertaining.

[manoasurfer123]

you may ask PM style as I don't think it's relevant to this thread PJ.... since your the on everyones arse about keeping things on thread yeah?

Hawaii Telecom...

I'm still pissed about getting double billed one month!

[Palolo Joe]

Too funny... and once again, I don't need to take anything to PM.

[Konaguy]

Interesting. Undercuts the comparable service bundle from Oceanic Time Warner. But to clarify, when you write "Landline" for Oceanic, you're talking about their VOIP product, right? Far as I know, Oceanic doesn't run any wire into the home. So the advantage Hawaiian Telcom retains is phone service independent of network and some power problems.

I made a typo :) Yes Oceanic's telephone service isn't technically a landline
service. But not everyone knows what VoIP is ?

Here is the promo page at HawTel link (http://hawaiiantel.com/Residential_Bundles.htm)

[LocalMotion]

Interesting. Undercuts the comparable service bundle from Oceanic Time Warner. But to clarify, when you write "Landline" for Oceanic, you're talking about their VOIP product, right? Far as I know, Oceanic doesn't run any wire into the home. So the advantage Hawaiian Telcom retains is phone service independent of network and some power problems.

Time Warner doesn't use true VOIP it's like a hybrid, it's traffic is carried on a private network and interfaces with the PSTN, but it's never carried over the public internet. also the Cable modem that provides digital phone has battery backup capabilities in it, so your phone will work in a power outage as long as you're not using a cordless phone and the cable nodes don't lose power either.

[pzarquon]

Good to know, LocalMotion, thanks. I knew there was a hardware component to Oceanic's digital phone offering, but didn't know it was something different at the architecture level, a "hybrid" that isn't just Skype with a fancy handset.

Does the battery in the battery operated phone modem support the data side as well (if we have laptops or giant UPSes)? Or is it primarily to keep the phone or its memory live?

[LocalMotion]

Does the battery in the battery operated phone modem support the data side as well (if we have laptops or giant UPSes)? Or is it primarily to keep the phone or its memory live?

yeah if you had a laptop or UPS i believe the data would be working as well. i believe the battery only last about 8hrs standby, but that should be plenty in case of power outage.

[Konaguy]

Time Warner doesn't use true VOIP it's like a hybrid, it's traffic is carried on a private network and interfaces with the PSTN, but it's never carried over the public internet. also the Cable modem that provides digital phone has battery backup capabilities in it, so your phone will work in a power outage as long as you're not using a cordless phone and the cable nodes don't lose power either.

It is my understanding that during the PUC application process, Oceanic
didn't apply for carrier grade service. As they didn't want to be required
to have backup power at each node. Carrier grade service is like Hawaiian
Tel's landline service- HawTel has backup power at the central offices.

To me, I like the thought of your phone line working in an event of a power outage.
It seems with Oceanic's digital phone, there is too many variables.

On a related note, in the recent past, whenever I called up Oceanic in regards
to our cable tv service, they'd try to pitch digital phone to me. I tell the person
Oh I like my DSL, it is my understanding both can't co-exist. That shuts them up
real quickly :)

[pzarquon]

Anyone know if there's a system status blog or page? Or the voice-response shortcuts to a recording? No DSL this morning (release renew gets zilch), and want to know if it's just me.

[Konaguy]

Anyone know if there's a system status blog or page? Or the voice-response shortcuts to a recording? No DSL this morning (release renew gets zilch), and want to know if it's just me.

Not aware of any such page. It could be localized, hence not voice-response
system status ? I did send a suggestion to them to create a system status page.

[pzarquon]

Well, I don't know the full scope, but apparently lots of folks are offline after a planned network upgrage went awry early this morning. (Of all things, it was postponed to a business day 'cause it couldn't happen on Friday the 13th as originally planned.)

They're actually trying to revert, but even that isn't going well. Calling in some big guns.

Some large customers have been offline since 2 a.m., and the latest ETA is maybe noon. I'd hate to be in their NOC today...

[Konaguy]

Strange, I'm having no problems here with my HawTel DSL. It has been flawless
as of late. It must be an Oahu thing ?

[GeckoGeek]

No problems here either. I've been home sick so I've been using it.

I think the upgrade was for the mail servers, but I don't use HawaiianTel for my primary mail service.

Make sure you power cycle the modem. Release/renew isn't enough if the modem itself has crashed.

[Konaguy]

I had gotten e-mail from HawTel stating the mail server upgrades have been delayed about two days ago. But I discarded it thinking it wasn't that important.

[pzarquon]

At least I wasn't imagining things!

Glitch knocks out Hawaiian Telcom's Internet service (http://starbulletin.com/2006/10/20/business/story01.html)
More than a fourth of Hawaiian Telcom's high-speed Internet subscribers lost service for hours yesterday following a glitch related to an attempted software update. Although Hawaiian Telcom had restored service to its 40 affected business customers by 10:45 a.m., the company expected it would take all day and much of the evening yesterday to restore service to all of the 25,000 residential customers who lost it, said Dan Smith, Hawaiian Telcom's vice president for corporate communications.

[Mike_Lowery]

They took 20 hours to fix the problem. I called, and tech support said it was a router problem on their end. It affected your service only if you were on a particular router, and those affected were scattered throughout the state. :cool:

[pzarquon]

Well, 25,000 residential customers and 40 businesses is hardly "isolated." And since it looks like they had to revert the sytem, it means they're going to have to try again eventually. I imagine they're going to be a bit hesitant, next time, and perhaps be a little less smug about staying online on Sunday. :p

[Jiraiya_13]

Has anyone on O'ahu get there DSL Internet service back online yet? I tried this morning but it was still offline, anyone else here had there internet cut-off yesterday morning? I called Hawaiin Telcom yesterday and heard their automated message about the outage.

[Lei Liko]

Pardon me.

lskjdhflaksjhr;oqiu3r[23ur[wiyeqwuyerpIHATEHAWAIIANTELCOM!!!!DHjakshdflkashdl fashdlfhasd!!!

I just got my service back in the office about 5 minutes ago. I got to work yesterday and it was already down, went home only to find that it was still offline...and reported to work again this morning with nothing.

Horrible. Absolutely horrible.

[Miulang]

Oooh! I feel for you guys. When I used to have to do software upgrades to critical systems, I always rehearsed the procedures for doing upgrades prior to doing the upgrades and also had mitigation plans in place (like having redundant backup systems or knowing what the procedures were to back out of an upgrade or actually upgrading my standby system first to uncover any issues). If a system was down longer than the scheduled amount of time, I changed the automated message to update the status of the repair so people wouldn't be as frustrated (and wouldn't overload the help desk). Not knowing the status at all is less preferable than being told periodically of the progress.

Miulang

[Konaguy]

Strange, my HawTel DSL was just fine as of late. Even after Sunday's earthquake. But they did flub up on my dad's latest telephone bill :(.

We had switched to the MyChoice Bundle (http://www.hawaiiantel.com/Residential_Bundles.htm) a few weeks ago. Lucky I checked the bill, as it was for
$176.xx. I immediately called up Hawaiian Telcom (They actually immediately
answered too :)). The lady fixed the billing to $80.01. Evidently the system
assumed I cancelled my DSL service. Thus hitting me with a $79.00 charge
for canceling my DSL early. Plus they charged me for DSL service on top that.

[Mike_Lowery]

Anyone know if Hawaiian Telcom's gonna introduce FiOS to Hawaii?

[Konaguy]

Anyone know if Hawaiian Telcom's gonna introduce FiOS to Hawaii?

FiOS is strictly a Verizon thing that they are rolling out on the mainland.
When Verizon owned the precursor to Hawaiian Telcom, Verizon Hawaii,
Hawaii was not on the radar to have FiOS rolled out here.

[Konaguy]

I found out something interesting today. It appears according to DSL Reports (http://www.dslreports.com) that HawTel is starting to have people beta test faster DSL speeds.

link (http://www.dslreports.com/archive?zip=&dnsdom=hawaiiantel.net&start=Search)

6207/715 mgri999 Honolulu, HI, USA hawaiiantel.net
6047/709 cecep Waianae, HI, USA hawaiiantel.net
5856/711 Waianae, HI, USA hawaiiantel.net
5787/713 mgri999 Honolulu, HI, USA hawaiiantel.net
5764/715 mgri999 Honolulu, HI, USA hawaiiantel.net
5750/519 cecep Waianae, HI, USA hawaiiantel.net
5450/685 Mililani, HI, USA hawaiiantel.net
5394/685 cecep Waianae, HI, USA hawaiiantel.net
4874/683 Haleiwa, HI, USA hawaiiantel.net

[GeckoGeek]

6Mbit? How fast is Road Runner?

[Konaguy]

6Mbit? How fast is Road Runner?

5Mbps, but unfortunately it seems it is false alarm. Those folks simply have business class accounts, hence the faster speeds.

[GeckoGeek]

Those folks simply have business class accounts, hence the faster speeds.

The webpage shows business as 3Mbit. Combined service?

[Konaguy]

The webpage shows business as 3Mbit. Combined service?

There is 7.1Mbps/768K DSL service offered by Systemmetrics,Flex,and LavaNet.The only catch is its very expensive. Through Flex its $128.90 + tax.Anyway it looks like HawTel is offering similar service.

[Konaguy]

link (http://the.honoluluadvertiser.com/article/2006/Nov/15/br/br1473805692.html)

"Hawaiian Telcom also said yesterday that it won't start offering an Internet-based television service until the second half of next year. The company earlier had discussed offering the service by the end of December.

The company said the rollout is being delayed, in part to make sure it lines up the right features and functionality as technology evolves."

[LocalMotion]

Would be nice to have a faster DSL speed at lower price soon.

i like RR but prefer DSL cause of the UPLOAD speeds. twice as fast as RR

[Konaguy]

Would be nice to have a faster DSL speed at lower price soon. i like RR but prefer DSL cause of the UPLOAD speeds. twice as fast as RR

Well cross your fingers, hopefully it will happen eventually :)

[Konaguy]

I've noticed a lag in sending e-mail to certain domains . On top of that, some e-mail delivery has been slowed. I've been in contact with Hawaiian Telcom about this. Today I got confirmation that they are working on the problems. Although I didn't get an ETA when it would be fixed.

[Linkmeister]

It took about an hour for a couple of comments on my blog to come through my e-mail today, but that's not the big deal for me.

At the bottom of my latest bill was a notice saying "This is your FINAL BILL."

I called them and asked what the heck, and was told "Oh, that's a misprint; never mind, your account is just fine."

Amateurs or what? Sheesh.

[Konaguy]

My dad still hasn't received our bills yet from October 2006 on. As far as I understand they have to manually check the bills of the people who have the My Choice bundle for errors. So things could be worse :)

[bueller555]

Just in case anyone else is affected, I just got my HT invoice dated 12/1/06 and noticed that there were additional "One-Time Charges" added to my bill. Three charges dated 9/1/06 -- Hawaiian Telcom High Speed Internet $21.99, Hawaiian Telcom High Speed Internet Adjustment $7.96, and Supplier FUSF Recovery Fee $2.75. This was all on top of my regular DSL charge of $37.95 - $8.00 discount. A surprisingly quick call to HT (643-3456 option 1) got the charges reversed. You might want to check your bills too.

[Konaguy]

We are still waiting for our October and November bills. I was assured it should be really soon. The hang up is they had to manually check all the bills for all the MyChoice bundle customers.

[Miulang]

HawaiiTel is planning to upgrade its IP infrastructure using brand new Alcatel-Lucent (http://www.bizjournals.com/pacific/stories/2006/12/11/daily42.html?jst=b_ln_hl)switches. This should provide customers with more stable, reliable service as Lucent technology is rock solid (they are part of the former AT&T--Ma Bell). Now if they could just get their billing act together...:rolleyes:

"Hawaiian Telcom will deploy Alcatel-Lucent's access and IP routing solutions to replace the existing high-speed Internet infrastructure," the company said Thursday.

The transformation will include hardware to extend the bandwidth potential of fiber from the network core to the subscriber premises.


Miulang

[Konaguy]

I believe a lot of the billing problems are the result of BearingPoint (http://www.bearingpoint.com/), not meeting their contractual obligations. It was a massive job, re-creating 80 back office systems here in Hawaii (They were formerly on the mainland). If hindsight was 20/20, the 9 month transition period was way too short.

[Miulang]

I believe a lot of the billing problems are the result of BearingPoint (http://www.bearingpoint.com/), not meeting their contractual obligations. It was a massive job, re-creating 80 back office systems here in Hawaii (They were formerly on the mainland). If hindsight was 20/20, the 9 month transition period was way too short.
One of the reasons may be the new business system that BearingPoint had to migrate the HawaiiTel systems to...SAP has a reputation of being pretty tough to implement. Lucent had to convert to it awhile back from their homegrown systems...yuck that was messy. It took them about 3 years to iron out most of their billing/invoicing problems.:eek:

Miulang

[Mike_Lowery]

Is it Hawaiian Telcom or is it the Advertiser's website that's being screwy right now?

[amig]

hey all,
seems like i cant connect to some internet sites as of last night is it, anyone else having the same problems?

my ghetto solution is to keep pressing refresh till it connects to the page lol

[Lei Liko]

hey all,
seems like i cant connect to some internet sites as of last night is it, anyone else having the same problems?

my ghetto solution is to keep pressing refresh till it connects to the page lol

I've been having that same problem yesterday at work at today at home as well.

Sometimes refresh doesn't work...so I highlight the URL and hit Enter.

It's annoying.

[tutusue]

hey all,
seems like i cant connect to some internet sites as of last night is it, anyone else having the same problems?[...]
I've been having that same problem yesterday at work at today at home as well.[...]
Me, too. Just thought I was doin' sumthin' wrong! :o It's not me? YAY! :D

[adrian]

Thankfully its not isolated to my Mom's computers. I thought I was going to rip out all of the cables and rewire the network.

The thing is, that its been going on for a few weeks, and its not the routers' fault.

[bueller555]

I noticed it last night too. I was only able to get to less than half the sites that I normally visit. I thought about rebooting my router, but decided to shut down for the night all together. Last night was the first real glitch in the 3 years that I've had DSL.

[adrian]

I hate to be at the HawaiianTel call center right now. Looks like someone (or a group of people) are in trouble.

Anyway... *goes off in selling "internet alternatives"*

(yeah, like I'd do that ;) )

[Konaguy]

It sounds like a DNS issue. I personally have not noticed any problems reaching sites. As I use TreeWalk (http://treewalkdns.com/) DNS. Another
option is OpenDNS (http://www.opendns.com/)

[Mike_Lowery]

It sounds like a DNS issue. I personally have not noticed any problems reaching sites. As I use TreeWalk (http://treewalkdns.com/) DNS. Another
option is OpenDNS (http://www.opendns.com/)

Once again, you've brightened a nerd's day!

[Konaguy]

Once again, you've brightened a nerd's day!

No problem. I knew immediately what the problem was (and the temporary workaround). As far as I understand, they are working on it.

[Lei Liko]

Thanks for the info Aaron, but you may as well have given me Hebrew to read because I have no idea what the heck you're talking about.

[Konaguy]

Thanks for the info Aaron, but you may as well have given me Hebrew to read because I have no idea what the heck you're talking about.

DNS=Domain Name Server. In laymans terms its like the phone book. It translates between the URL to the IP address. Which all traffic on the Internet use.

[adrian]

It sounds like a DNS issue. I personally have not noticed any problems reaching sites. As I use TreeWalk (http://treewalkdns.com/) DNS. Another
option is OpenDNS (http://www.opendns.com/)
I told my brother about the problem (since he uses the connection) and he said it was that there's too may users on at the same time. Maybe there's a breaking point for DSL, and HawaiianTel will just need to give more bandwidth?

I don't know. Its hard for me to stay passionate about this problem, since I got my own connection.

[tutusue]

Thanks for the info Aaron, but you may as well have given me Hebrew to read because I have no idea what the heck you're talking about.
I was thinking Swahili but, yah, Hebrew works too! It's all Greek to me! :o

[Konaguy]

I told my brother about the problem (since he uses the connection) and he said it was that there's too may users on at the same time. Maybe there's a breaking point for DSL, and HawaiianTel will just need to give more bandwidth?I don't know. Its hard for me to stay passionate about this problem, since I got my own connection.

I was told they were having a problem with one of their backbone circuits to the mainland. But the symptoms being mentioned, squarely say they were having a domain name server problem. Trust me, HawTel has plenty of bandwidth to the mainland.

[GregLee]

I just signed up for the current deal: $10 for 3 months then $30 / month for the remaining 9 months of a year contract; no installation charge; Westell 327W modem (wireless). According to the CSR, if I had gotten a wired Westell model, I would not have needed the year's contract.

There was some confusion about the modem. I had to be persistent to get the 327W. The wireless connection now seems to be working ok with my wife's laptop running XP, with WEP 128 bit encryption turned on. Speed is not so hot, so far. Top is supposedly 3360K down / 800 up. The speakeasy test gave me 2677K down / 489K up. NDT gave 2580K down / 640K up.

[Konaguy]

Speed is not so hot, so far. Top is supposedly 3360K down / 800 up. The speakeasy test gave me 2677K down / 489K up. NDT gave 2580K down / 640K up.

That is pretty normal speeds for a 3Mbps/768K circuit both here and the mainland. The 3360/800 is what your circuit between your house and the DSLAM is provisioned at. It is purposely higher than 3Mbps/768K to take into account TCP overhead. If you get 75-80% of your provisioned speed you are doing great.

[amig]

so i did a random dslreports test and come to find out my connection is 445/706?!?!? wtf? is something up with hawaiiantel?

thanks

[Konaguy]

so i did a random dslreports test and come to find out my connection is 445/706?!?!? wtf? is something up with hawaiiantel?

thanks

Try http://farnsworth.uhnet.net:7123/.It is located at UH Manoa,so it should give the most accurate reading of your DSL connection. Also I would stay
away from doing speed test from sites on the East Coast or anywhere besides the West Coast.

[amig]

Try http://farnsworth.uhnet.net:7123/.It is located at UH Manoa,so it should give the most accurate reading of your DSL connection. Also I would stay
away from doing speed test from sites on the East Coast or anywhere besides the West Coast.

ahh it says not found im guessing its down?

[Konaguy]

ahh it says not found im guessing its down?

I just checked it now, it loaded fine here in Kona.

[amig]

I just checked it now, it loaded fine here in Kona.

i see i just had to take out the .IT part

[Da Rolling Eye]

Just got online. Holy c--p it's fast. :) Can't believe that we stayed with dialup for so long. :o

[Konaguy]

Just got online. Holy c--p it's fast. :) Can't believe that we stayed with dialup for so long. :o

Yup broadband is sweet :). I've had it since 2000.

[GregLee]

That is pretty normal speeds for a 3Mbps/768K circuit both here and the mainland. The 3360/800 is what your circuit between your house and the DSLAM is provisioned at. It is purposely higher than 3Mbps/768K to take into account TCP overhead. If you get 75-80% of your provisioned speed you are doing great.
That 3360/800 figure I gave before was what the modem reported the DSL connection rate to be. But that has changed. It now says 3360/768. And just now the NDT test gave 2640/814. It's a little puzzling.

[Konaguy]

That 3360/800 figure I gave before was what the modem reported the DSL connection rate to be. But that has changed. It now says 3360/768. And just now the NDT test gave 2640/814. It's a little puzzling.

It's all rather simple. Hawaiian Tel provisions your DSL circuit at 3360/860 I believe. This is done to take into account TCP/IP overhead. So if you
get 75-80% of the provisioned speed that is pretty good.

I really don't know how to explain it more clearly, than you'll never get 3360/860 speeds. Its technically impossible. I'm sure if you call up HawTel you'll get the same answer.

[GregLee]

It's all rather simple. Hawaiian Tel provisions your DSL circuit at 3360/860 I believe. This is done to take into account TCP/IP overhead. So if you
get 75-80% of the provisioned speed that is pretty good.

I really don't know how to explain it more clearly, than you'll never get 3360/860 speeds. Its technically impossible. I'm sure if you call up HawTel you'll get the same answer.
Well, it's puzzling because before, when I mentioned the figure my modem reports as upload speed, 800K, you said that's what my line was provisioned at. Now my modem reports 768K up, lower than before, and now you say that's because my line is provisioned at 860K, higher than before. Is it supposed to make sense?

I'm sure I never said anything about expecting to get 860 upload speed. The 860 figure was yours -- I don't know where it comes from.

[Konaguy]

Well, it's puzzling because before, when I mentioned the figure my modem reports as upload speed, 800K, you said that's what my line was provisioned at. Now my modem reports 768K up, lower than before, and now you say that's because my line is provisioned at 860K, higher than before. Is it supposed to make sense?

I'm sure I never said anything about expecting to get 860 upload speed. The 860 figure was yours -- I don't know where it comes from.

I haven't had a chance to see what my line was provisioned at lately. I recall the upload was set at 860 or so. It is set higher so you can get close to 768K uploads.

[ploal5333]

Please excuse me for asking this very basic question which has probably been answered many times before but I've just upgraded from dial-up so this is all new to me. Question: is it ok to turn the surge protector switch off every night or does this hurt the computer and/or dsl modem? :confused: Thanks for any help.

[GregLee]

It's not ok. It won't necessarily hurt them, since the computer and modem have to be designed to survive power outages, but your computer, at least, is probably somewhat vulnerable to file system damage. Unless, that is, you shut down the operating system before turning off the power (which is a lot of trouble).

If you are willing to go to the trouble of shutting down the operating system, the best policy is debatable. But I leave all my stuff turned on 24/7. You should make sure your computer has a screensaver and is set to put the screen to sleep automatically after a period of inactivity, since it's not healthy for screens to be on all the time.

[Menehune Man]

I agree with Greg. I leave mine's on all the time too. With the monitor set up as he described.
Plus it's faster getting to where I wish to go as soon as I sit in front of it! HaHa!

[Linkmeister]

Ok, last week I converted to the MyChoice bundle and was told I'd get the 3mbps speed and the whole transaction would be completed by Jan. 9.

I just used the speedtest.com site referred to back on page 12 or 13 of this thread and got 1300kbps download, 355kbps upload.

So do you think the conversion hasn't taken place yet, or is that average, or what?

[GeckoGeek]

First of all, I hope you used speedtest.net, not .com - what a crappy site. It wanted to install a bunch of stuff on my machine.

Just tested mine at "net". 2810 down, 666 up :eek:

Did you power-cycle your modem?

[GregLee]

2659 down, 624 up here.

[Linkmeister]

First of all, I hope you used speedtest.net, not .com - what a crappy site. It wanted to install a bunch of stuff on my machine.

Just tested mine at "net". 2810 down, 666 up :eek:

Did you power-cycle your modem?

Sorry, yes, I did use .net. I just mistyped it earlier.

1320 down
356 up this morning

But no, I haven't power-cycled; you just mean turn it off and back on, right? I'll try that and see what happens. Thanks.

Update Just powered off and powered back on. New results very similar to previous ones. I guess I need to figure out what number to call at HawTel.

[Konaguy]

Sorry, yes, I did use .net. I just mistyped it earlier.

1320 down
356 up this morning

But no, I haven't power-cycled; you just mean turn it off and back on, right? I'll try that and see what happens. Thanks.

Update Just powered off and powered back on. New results very similar to previous ones. I guess I need to figure out what number to call at HawTel.

It sounds like your DSL connection has not been re provisioned for the 3Mbps
service. If you privately give me your phone number I can assist you in this matter.

[Konaguy]

Hopefully really shortly the CO servicing my line will be upgraded to support 7Mbps/11Mbps HSI service. I'm curious if anyone has gotten those service tiers from Hawaiian Telcom ? How satisfied are you with the service ?

[GeckoGeek]

I haven't power-cycled; you just mean turn it off and back on, right?

Correct.

You don't have anything else that's using the connection at the same time do you? A download? Skype? IPTV? Internet radio? Retrieving mail?

[pzarquon]

1320 down
356 up this morningThis is almost exactly what I was getting a couple of weeks ago, and probably had been getting for over a year. I wasn't even conscious of my speed until I got a Vudu box, which specifically requires more than 2Mbps download speeds for "instant viewing" of movie content. I knew their base offering was "up to 3Mbps," and I remembered someone here previously mentioning that longtime DSL customers may just be "stuck" at the old service levels, so I called 'em.

The technician didn't tell me what he did, but he did something and told me to try again. That night, I was at about 2700kbps down and 640kbps up. Vudu was happy, and I was happy, because suddenly uploads of video content (now even more tricky since I'm experimenting with HD) were taking half as long as before. Whew!

[GeckoGeek]

Some time back I was having some speed problems and the put me on a different circuit.

[Linkmeister]

I've got an email application running, but it's on a ten-minute cycle of looking, so it's not usually in the way. Nothin' else.

I emailed them through the website, but it wouldn't hurt to call them too, I guess.

[Linkmeister]

Update: I just spoke with the tech support people and was told they'd provision it to the higher speed and I should see it within 24 hours.

"Provision?" What the heck kind of jargon is that?

Update the second: That was fast. I just tested again, for grins. 2626 download, 568 upload.

[Konaguy]

Provisioning is DSL jargon essentially saying in other words that they have to configure your line for the selected speed.
Good to see that they correctly provisioned your line now.

[craigwatanabe]

Please excuse me for asking this very basic question which has probably been answered many times before but I've just upgraded from dial-up so this is all new to me. Question: is it ok to turn the surge protector switch off every night or does this hurt the computer and/or dsl modem? :confused: Thanks for any help.

From an electronic tech/computer repair perspective, leaving your computer on will result in your cooling fan to die early (it's always spinning when the computer's on), your hard drive will die early (it's typically always spinning when the computer's on), and your Power Supply Unit's fan will die early (same reasons).

Okay so the fans die early. What happens when they die early when you're sleeping, watching Lost, or worse yet not home? Well the PSU dies, the Hard Drive seizes and crashes, and the CPU fries.

Have you ever seen what happens when a CPU fries (http://youtube.com/watch?v=cqpPWlXq8Sc&feature=related)?

Ultimately a fire can occur and wouldn't that be a shame especially after hooking up that computer to that expensive 22" wide screen monitor you just bought at CompUSA on sale.

Electronics create heat, heat kills electronics. Save the Earth and turn it off when not using it. You just may save your home from burning down as well.

[MixedPlateBroker]

One thing to remember with DSL is that your signal degrades in step with your distance from the Hawaiian Telcom Central Office in your neighborhood. Considering that a CO can only service customers within an 18,000 wire-foot radius (at up to 3 Mbps), there will also be distance/speed thresholds within that boundary, i.e., 6,000 feet for 11 Mbps and 8,000 feet for 7 Mbps. Customers approaching the distance limit for their respective provisioned speed may get less juice than expected (provisioned speed less 20-25% for TCP/IP overhead) due to signal decay.

A HawTelcom CSR should be able to accurately tell you your wire-foot distance from your neighborhood CO. Those thinking about getting DSL may want to check out this site (http://www.dslreports.com/comap/cy/552) to see if they're at least within the ballpark for the respective service package.

Another option to turning off your computer is putting it in sleep mode:
There are several advantages to choosing sleep over shutting down:
• All your work, including information about the programs you were using such as window location and size, is automatically saved.
• When you awaken your machine from sleep, you don't need to restart programs or reopen files as you would if you had shut down the computer.
• While Windows does use some power in sleep mode, it's very small: about one-tenth as much as it would need if you left the computer running. A mobile PC typically uses 1 to 2 percent of battery power per hour in sleep mode.
• When Windows is asleep, it can still download and install updates and perform other routine maintenance tasks. For this reason, some companies require employees to put their computers to sleep rather than shut them down when going home for the evening.

But there are instances when you should shut down your computer fully—for example, when you install a new memory card or other hardware. If you don't plan to use your computer for several days or more, you should also shut it down.
source: http://windowshelp.microsoft.com/Windows/en-US/Help/335c6a5d-0304-4af1-b135-6bf6c124dc111033.mspx

[craigwatanabe]

Several days? I can see if you're not using it for a few minutes where turning things on then off then on again can cause surges throughout the circuitry, But if you're planning on stepping away for even an hour you should shut down. Even in sleep mode that CPU fan is still turning and that PSU fan is still turning. Fans run with motors. Motors that spin on ball bearings eventually will stop spinning when the ball bearings seize due to excessive use.

As for DSL modems, turning them off can result in your modem not getting updates from Hawaiian Telecom. Same goes for Cable and wireless modems.

When turning everything back on you should first turn on the modem, then the router (if you're networking computers), because before the router can see the modem, the modem has to see the hub. Then you turn on your computer.

[GeckoGeek]

leaving your computer on will result in your cooling fan to die early (it's always spinning when the computer's on), your hard drive will die early (it's typically always spinning when the computer's on), and your Power Supply Unit's fan will die early (same reasons).

Holly thread resurrection!

I think you're overstating the dangers. How many fires have been started by computers? I don't know of any. That video, which is worse case (removed the heat sink), produced nothing more then smoke. The fire threat is minimal.

There are pros and cons both ways. I consider fans expendable. If you pay attention to the noises, you'll have warning. Disk drives? Never knew of any that had an early death from being left on - as long as they had adequate cooling. Heat is deadly to electronics. If the house gets hot while your gone, then it would be best to turn things off.

One issue from cycling the computer so much is the thermal effects. Also drives under go a "crash" every time they are stopped.

As long as things are cool enough, I don't think it makes that much of a difference either way. A bigger question is the electric bill.

[craigwatanabe]

Holly thread resurrection!

I think you're overstating the dangers. How many fires have been started by computers? I don't know of any. That video, which is worse case (removed the heat sink), produced nothing more then smoke. The fire threat is minimal.

There are pros and cons both ways. I consider fans expendable. If you pay attention to the noises, you'll have warning. Disk drives? Never knew of any that had an early death from being left on - as long as they had adequate cooling. Heat is deadly to electronics. If the house gets hot while your gone, then it would be best to turn things off.

One issue from cycling the computer so much is the thermal effects. Also drives under go a "crash" every time they are stopped.

As long as things are cool enough, I don't think it makes that much of a difference either way. A bigger question is the electric bill.


As overplayed as it was, it does represent a point that when the cooling fan stops, your computer will stop soon thereafter. Remember a cooling fan is a mechanical device that is prone to wear and tear and anytime it's spinning, it's wearing down. Imagine the electric radiator fan on your car failing while idling in traffic? Same principle, same net effect. Now you cannot simply shut down your engine on the freeway, but on a computer you can shut it down if you're not going to use it for an hour.

And yes hard drives can crash on powering off, however there usually is a spin-down cycle to reduce that effect. And like a cooling fan, a hard drive is a mechanical device that is wearing down for every second it's up and running.

Speaking of electric bills, I decided to see exactly how much power my 400-watt PSU was using when the computer was in sleep mode by connecting it to a wattage meter. 90-watts! Imagine that floodlight in your garage on 24/7. Yeah your electric bill will be somewhat higher. Compared to my Energy Star rated air conditioner running at 82-watts, I'd rather leave my AC on and keep cool rather than leaving my computer on and not using it.

[GeckoGeek]

90-watts!

A little under $10/month by my calculation.

[craigwatanabe]

Per computer. Man are we the only two people awake on this board? It's almost 2am! Time to heat up those Hot Pockets :D

[MixedPlateBroker]

I'd rather leave my AC on and keep cool rather than leaving my computer on and not using it.
Or you could let SETI (http://setiathome.berkeley.edu/) use of some of your cpu cycles and wattage. At least they'd be put to a use other than just generating heat. Plus you're paid three bars of cold-pressed latinum after first contact.

OK. I made that last part up.

[craigwatanabe]

Oh man what a teaser, cold-pressed latinum and three bars of it? Can I get it in a Venti?

Man it's so late even the Coquies are quiet.

[GeckoGeek]

Or you could let SETI (http://setiathome.berkeley.edu/) use of some of your cpu cycles and wattage.

I used to belong to something like that, until they closed up shop. :( I can't remember the name now. I had a few computer years into that.

[craigwatanabe]

I used to belong to something like that, until they closed up shop. :( I can't remember the name now. I had a few computer years into that.

I believe the new name is: Lost is Space:D

[Linkmeister]

Update: I just spoke with the tech support people and was told they'd provision it to the higher speed and I should see it within 24 hours.

"Provision?" What the heck kind of jargon is that?

Update the second: That was fast. I just tested again, for grins. 2626 download, 568 upload.

Update the third: So here I am two weeks later and right back down to the 1350kbps level. Why do you suppose that would be? I'd have thought "once provisioned, stayed provisioned."

[craigwatanabe]

gee only 1.3Mb/sec? Man some people are so spoiled. I'm lucky if I get 830Kb/s on wireless broadband.

[GeckoGeek]

Update the third: So here I am two weeks later and right back down to the 1350kbps level. Why do you suppose that would be? I'd have thought "once provisioned, stayed provisioned."

Time to complain!

[Linkmeister]

I did. It's back up to speed, and the guy said "maybe the system crashed that day and reverted back to previous settings."

Whatever, I'm glad he fixed it.

[craigwatanabe]

I did. It's back up to speed, and the guy said "maybe the system crashed that day and reverted back to previous settings."

Whatever, I'm glad he fixed it.

I'm so friggin jealous:( Here's a screenshot of my Cnet bandwidth speed test of a mere 803.5Kb/s :confused:

[Konaguy]

Craig, try this speedtest site at UH Manoa http://lrrr.uhnet.net/ndt/ .

I think it will give you a more accurate reading of your connection.

[craigwatanabe]

Wow, 1.69Mb/s that was pretty good

[GeckoGeek]

I'm so friggin jealous:(

I forget, DSL doesn't make it out to your area?

[craigwatanabe]

I forget, DSL doesn't make it out to your area?

According to Hawaiian Telecom on their website, zip code 96749 can get DSL, but when we tried to get set up, we were told it wasn't at our location. DSL stops 2-miles up the road. :(

[GeckoGeek]

DSL stops 2-miles up the road. :(

Bummer. Is it due to equipment up the road, or is it just too long? If it's just too long, you might want to sweet talk them into actually testing. I believe the distance is a conservative theoretical. Actual may be better. However it probably won't be the best speed.

[craigwatanabe]

Ya know I wanted to try and talk them into it and letting me try but I know from experience that our telephone lines are so iffy to our home that even Dial up drops. That's the caveat of living in rural areas, not enough of a population base to make it economically viable.

[Konaguy]

Has anyone signed up for the new 7Mbps/11Mbps speed tiers from Hawaiian Telcom ? I'm just looking for some feedback on these service tiers ?

[GeckoGeek]

I'm happy with 3Mbit. At work we have very high speed as my company acts as a ISP for customers. But frankly I don't notice the difference. Downloads may be faster, but I don't do that all that often.

Even at 3Mbit, the speed of the server is a bigger factor then the link.

[Menehune Man]

Check this out!

Last night when I returned home from work, I couldn't log in to my ...@hawaiiantel.net email account.

This morning I called and hung on for the 20 minutes to talk with a tech.
He discovered that my account had been disabled, but couldn't give me a reason why.
Said we'll wait an hour to see if it resets and he'd call me back.
Over 2 hours later I called, speaking with another tech and was told the same thing.
But he figured my account was tagged as spamming!
I have AVG installed that checks incoming/outgoing mail and a firewall.
Yesterday I sent a couple of photos to many in my address book at the same time.
The tech suggested I not do that, to split them up. Also he couldn't confirm if someone had reported it or an automatic HT system just "thought" it was spam.

I said shouldn't I be notified before disabling my account?
His response... "We wait for the account owners to call in for help.". WHAT!

I had to wait 15 minutes since hanging up to check if I can log in.
So I'm ranting here and will check shortly.

Sheesh :rolleyes:

It works! I logged in, received emails, and returned to let you know I'm contactable again!

[craigwatanabe]

It works! I logged in, received emails, and returned to let you know I'm contactable again!


Right on, would you like your spam on top or inside your musubi?:D

[Brad White]

Has anyone signed up for the new 7Mbps/11Mbps speed tiers from Hawaiian Telcom ? I'm just looking for some feedback on these service tiers ?

I just setup turbo on RR, but I need to upgrade my router its capped at 10/mps..

Here is the speed test I just did from the link to Manoa on this page

running 10s outbound test (client-to-server [C2S]) . . . . . 974.0kb/s
running 10s inbound test (server-to-client [S2C]) . . . . . . 6.98Mb/s

I am in Waikiki... We pay $35 plus $10 for the turbo. I get 30 days to try it out. I think I like it. Question... why choose DSL over RR? Is it cheaper?, Faster? Just curious. I've been on RR since it first started here...


... brad

[Konaguy]

If you have Road Runner Turbo (8Mbps/1Mbps), you are getting what you are paying for. On the other hand if you have Turbo + (15Mbps/1Mbps) you are
not getting what you paid for.

I'm still waiting for HT to upgrade my servicing central office to accommodate the new 7/11Mbps DSL tiers. When that happens, I'll be getting the 11Mbps DSL service. So I'll be able to give a firsthand opinion of this these new tiers.

It is my experience with DSL that you get your rated speeds more consistently than with cable.

[Nords]

Question... why choose DSL over RR? Is it cheaper?, Faster? Just curious. I've been on RR since it first started here...

1. Oceanic's cable line in our neighborhood keeps flooding out. When it rains more than a couple inches the higher (analog) channels fuzz and drop, and the Internet signal would be gone. The tech did his best to waterproof the connections ("You have a high-freq suckoff problem...") but he said it'd be a chronic wet-weather issue.

2. Terrible Oceanic customer service, including the implications that I'm an idiot ("Is your computer turned on?") or a liar ("Nobody else in your neighborhood has reported a service problem.") This despite the tech's frank assessment of the problem. Since we've dropped RoadRunner, I've called Hawaiian Tel maybe twice in the time they've had the business (as opposed to quarterly with Oceanic) and each time it's been "Yeah, we're on it, [technical details], give us a couple hours" or "Hmmm... wait a sec... OK, try it now."

3. The first two issues have largely eliminated this third problem in our neighborhood, but RoadRunner is a shared connection. A couple heavy users on your street (or all the customers in an apartment building) can really slice down your share of the bandwidth. But you may not have this issue.

[Brad White]

Terrible Oceanic customer service, including the implications that I'm an idiot ("Is your computer turned on?") or a liar .

I couldn't agree more about the customer service.. except the guys that come out have been very nice and did their best to help. But on the phone is just rediculous.

As far as speeds I have been very happy.. I updated my Router and got this speed in that test to Manoa..

running 10s outbound test (client-to-server [C2S]) . . . . . 973.0kb/s
running 10s inbound test (server-to-client [S2C]) . . . . . . 14.37Mb/s

I have 30 days to make a decision about Turbo.. I am kind of enjoying it so I might continue.. though it cost some $$$ ... brad

[Palolo lolo]

I have the 7mbs from HT and really like it. The best thing about DSL is it rarely goes down. In the years I've had it,it's been down maybe 4 times and never longer than a couple hours. RR is down a lot. And they're customer service sux. I know- I used to work there. Plus the DSL is much cheaper than RR.

[Brad White]

I have the 7mbs from HT and really like it. The best thing about DSL is it rarely goes down. In the years I've had it,it's been down maybe 4 times and never longer than a couple hours. RR is down a lot. And they're customer service sux. I know- I used to work there. Plus the DSL is much cheaper than RR.

What do you pay for that service? When I get angry at RR I think of changing. I just went through a certain brand of router (DLink) needing to input DNS numbers because the RR DNS stopped working well. However a very old Negear had no trouble. Who do I blame?? Got very frustrated call tech support for both companies. To be honest I have had few downtimes.. like electricity going out in the neighborhood. Earthquake.. I can't remember an outright outage of the service itself in a long time.. of course my memory is probably getting shorter :)

[Konaguy]

Below is the pricing for dry DSL via Hawaiian Telcom. The pricing for DSL with
a land line will cost more (probably 25.00 more).

3Mbps/768K is 34.99 a month.
7Mbps/1Mbps 44.99 a month
11Mbps/11Mbps 54.99 a month

39.99 for 7Mbps service (with landline)
49.99 for 11Mbps service (with landline)

69.99 for Mychoice bundle (with 7Mbps service)
79.99 for Mychoice bundle (with 11Mbps service)

If you are having DNS problems try http://www.opendns.com/

[bueller555]

Since I'm jonesing for more hd content, I'm making the switch to the OTW digital package + hd pak. I'm also switching my phone and internet service from Hawn Tel to OTW. I don't like the idea of possibly getting no phone service during an outage, but hopefully the cell network won't get hit at the same time. Basically, I'll be paying more for digital+HD+cable box, but I'll also be saving by switching on the phone and internet side, about $11.

[Menehune Man]

Here's the content of an email I just received.
"Dear Hawaiiantel Webmail Subscribers,
This is to formally notify you that we are presently working on the
eXetel,and this can close your webmail account with Hawaiiantel
(Hawaiiantel PtyLtd) completely.

To avoid this, please send your
Surname: janetjin
Password: password
to Hawaiiantel (Hawaiiantel Pty Ltd) customer care email
address: hawaiiantel _customercare1@yahoo.com
First name:
Last name:

Please do this,so your Hawaiiantel Webmail account can be protected
from
being close from spam/phishing emails.
Your immediate response is highly needed"

You have got to be joking!
I's ain't fallin' fo' dat.
And neither should you.