Hawaiian Telcom DSL

[Konaguy]

If your year contract is going to expire soon,you may not be notified. As they
didn't have my e-mail address on file. I thought I was going to be rolled over.
But I was not and I was placed back on month to month. I called up Hawaiian
Telcom and renewed for another year at 29.95 {Month to month is 37.95}.

[namikikam]

Dude,

You have to cut the company some slack. They are transitioning from Verizon and of course are experiencing many problems. Be patient, keep track of your accounts and everything will be straightened out. If you don't like it there is always the multiple straw, hacker friendly, Road Runner.

[Konaguy]

Dude,

You have to cut the company some slack. They are transitioning from Verizon and of course are experiencing many problems. Be patient, keep track of your accounts and everything will be straightened out. If you don't like it there is always the multiple straw, hacker friendly, Road Runner.

I'm fully aware of the transition, you don't have to act like a dick about it.
I'm happy with my Hawaiian Telcom DSL service. I just reupped for another
year at 29.95. I would never go back to Road Runner. I posted what I posted for the benefit of other Hawaiian Telcom DSL customers.

[namikikam]

I'm fully aware of the transition, you don't have to act like a dick about it.
I'm happy with my Hawaiian Telcom DSL service. I just reupped for another
year at 29.95. I would never go back to Road Runner. I posted what I posted for the benefit of other Hawaiian Telcom DSL customers.

Thanks for the insult dude!

[Konaguy]

Why thank you for the insult too. I didn't appreciate it at all, as I was not complaining. I was just posting information that could help other people.
But low and behold you come along and throw a monkey wrench into it.

[adrian]

How can you check when your contract is up?

[Konaguy]

How can you check when your contract is up?

You have to call up Hawaiian Telcom and inquire. Mine was going to expire
tomorrow. But I called them up about two weeks ago and renewed for
another year.

[Quark]

I recently got a call from the Advertiser asking my opinion about a letter that was written in criticizing Hawaiian Telcom's ad about DSL being dedicated verses RoadRunner being shared. The writer of the letter claimed that it's all shared and that the ad was hype and misleading. I told the Advertiser that from the DSL modem to the central office DSLAM (DSL aggregator) it is dedicated. Roadrunner is shared from your home in your neighborhood. The Advertiser decided to not run the letter and concluded that the letter's facts were unfounded.

What's your thoughts on DSL vs. cable modem and the straw wars?

[Konaguy]

I hate to say it, but the Hawaiian Telcom DSL ads do reach into that
grey area. DSL and Cable modems are both sharing bandwith after
one point in the chain. Cable modems are sharing bandwith from your CPE,
DSL shares bandwith after your DSLAM line card in the central office.
So in one respect DSL avoids the neighbohood bottleneck until your
circuit reaches the DSLAM. After that your sharing bandwith with your
neighbors.

My real world experiences with both cable modem service and DSL. DSL
gets the upper hand with speed consistency. With Road Runner I never
noticed any speed consisentcy at all.

[speedtek]

As a computer tech....

HT DSL sucks, the service sucks. I lose money everytime I have to go to a customers house to troubleshoot whats wrong and have to end up waiting on the phone for 2 hours for them to tell me it is a dead router on thier end. Last time I helped them figure that out on the phone it was a defective router down the chain talking to the advanced tech. Isn't it obvious if you do a traceroute/ping and along the line there is a major packet loss there is something wrong? My also biggest gripe which I brought up with the head of the DSL dept is that I get no kick backs or brownie points for recommending thier service.

The only thing I find about RR is when you have a line problem it takes them too long to show up to fix it. and also the cable modems always burn out or overheat. AND they dont tell you they have upgraded the system and phasing out the old cable modems so the new equipment doesnt quite work with the old stuff. So everytime I get a call it is the first thing I ask: "What is the color of your cable modem box?" If you have a old CM box upgrade it to the new ones and the speeds will increase!!!

So I guess the best thing is subscribe to both and bridge them together, that way at least one of them will always be working?

[Quark]

My also biggest gripe which I brought up with the head of the DSL dept is that I get no kick backs or brownie points for recommending thier service.

That's not a bad idea. Who's the head of the DSL dept? RR has started this Kupa`a Keyz program that gives kick backs for spending money at retail partner stores. Maybe HT needs to do something like that and give credits to people that recommend/refer customers to DSL service.

[Konaguy]

I don't think its fair to judge HT's service at this point. DSL tech support is
still being handled by Verizon Online for the time being along with e-mail and
newsgroups. Until HT is fully transitioned which won't be until next year
taking pot shots at them is unacceptable.

As customer of HT DSL, I couldn't be happier. Compare that to Road Runner
which I had for four years {Because there was no other broadband choice
where I lived}. Road Runner's customer service really sucked in comparision.

[pzarquon]

I, too, expect things to be wonky in Hawaii Telcom land as the transition continues. I read somewhere that the back-office handoff had to be delayed to next year in part because HT wasn't ready, and in part because Verizon wasn't, either. And frankly, going from the local franchise of a huge, national company to just another locally operated (if not owned) business can't be easy.

I switched from Oceanic RoadRunner to DSL a few years ago, and don't have half the complaints I did with cable. I tend to say that it's harder to get set up with DSL than cable (since the latter is done for you), but once things are running, they stay running longer, at least in my experience, with DSL.

[Konaguy]

Orignally it was stipulated that it would be a 9 month transition period.
Which would've been around January-February 2006 approximately.
But as far as I understand they have 80 different information systems
they are trying to mold together to create a locally based backoffice
operation here. HT decided they need 2 months of additional testing
of these systems before the transition would be complete. That
two additional months of using Verizon's back office don't come cheap.
Verizon is raking in 4 million dollars.

http://pacific.bizjournals.com/pacific/stories/2005/11/28/daily52.html

[Quark]

Wow, Aaron you are pretty up on the situation at HT. As I understand it, Bearing Point took on the task to complete the backoffice transition. It sounds like it is much more complex then originally thought. Thus the extension. HT really needs this transition to be complete. There won't be any new offerings until then since the current Verizon systems are frozen, ie no modifications.

[Konaguy]

Well when this whole situation with the Carlyle Group acquiring
Verizon Hawaii last year. I had my concerns about it, thus I
have been following the HT transition very closely. Especially
since I have been very happy with my HT DSL service.

[Quark]

Looks like the letter that the Advertiser rejected got printed in the Editorial section of the Star Bulletin this past Sunday:

http://starbulletin.com/2006/01/08/editorial/commentary2.html

For some reason, Peter has chosen to put himself out there as the champion for Road Runner. He even has a similar spot about DSL running on his _Your Computer Minute_ on KSSK. Personally, I think in his effort to dispel the _shibai_, he has only created more confusion. I can only guess what the motivation is behind all this. If you look where ever Peter's DSL dissing runs, you will see a Road Runner ad.

[Konaguy]

Disclaimer: I have used both Road Runner and Hawaiian Telcom DSL.

I read the editorial in question, I believe Peter Kay is right on with his
assesment of Cable modems/DSL. I don't believe he has caused anymore confusion, as factually I did not see any errors in hia article.

The main difference between Cable Modems and DSL is, DSL has a dedicated
circuit to the central office, while cable modems share bandwith from the
CPE on through the headend to the Internet.But DSL users share bandwith
from the Central Office to the Internet. In short this debate will continue
on until the end of time.Personally I believe DSL gives more consistent bandwith than Road Runner ever did.

[Quark]

I don't think he adequately pointed out that DSL is dedicated from the DSL modem in your home to the central office. That is where the point of contention is. We all know that from the backbone on, the Internet is all shared. In Road Runner's case it is shared from your home/neighborhood as well.

[pzarquon]

Fascinating.
One little detail our friends somehow forgot to mention is that with Hawaiian Telcom's DSL technology, the farther away you are from the telephone exchange, the slower your service will be. Funny how those little detrimental details get left out of the cute ads, huh?And the more people on your block using RoadRunner, the slower your service will be. And what company on Earth advertises their own disadvantages?

As far as I can tell, at least based on my own experience, RoadRunner was far more susceptible to very local variations in service quality.
DSL provides a dedicated line only to the nearest telephone exchange, after which DSL users share connections just like everyone else to enter and move around the Internet, which is where most slowdowns occur.Firstly, again, my problems with RoadRunner were definitely caused by my immediate area, not from the greater Internet. At Oceanic's end, they were convinced everything was always hunky dory... but I could call my neighbors and prove it not to be the case. Some kid downloading first-run movies off a P2P network, no doubt.

Two, DSL being secure "only to the nearest telephone exchange" still makes the "don't share straws" analogy valid, IMHO. Sure, after a certain point, all traffic mingles. But on DSL, at least I've got a "zipper lane" at least to the nearest Hawaiian Telcom bunker. On RoadRunner, I'm in a crowd the moment I get out of my driveway.
Roadrunner's maximum download speed is 5 million bits per second (referred to as "megabits per second," or "mbps"). In contrast, DSL's maximum download speed is 3 mbps, according to their own Web site.Well, RoadRunner is always going to crow about their "maximum download speed," but that's in a perfect world where everyone within a five-mile radius decided to stay off the internet for an evening. I might have had moments where RoadRunner was faster than DSL, but at least on DSL, I've found transfer rates to be more consistent. I sure like it better than having to think, "Well, I'll wait until after 11 p.m. to grab this file, otherwise, it'll take forever."
Contrary to what the DSL commercials say, Roadrunner subscribers can hook up multiple computers to a single cable connection at no extra charge by using an inexpensive wireless router, just as DSL users can.Then this is something recent, and definitely post-DSL explosion, because I most definitely reading limitations on the number of systems that could piggyback on my cable modem when I was with Oceanic. It seemed ridiculous to me (like the Board of Water Supply telling me I couldn't hook up two hoses to a spigot in my yard without paying extra), but it was policy. There was some gobbledygook about dynamic IPs and stuff like that, but of course everyone hooked up routers anyway, and had few problems.

The invokation of the words "shibai" and "hype" are particularly ironic, I think. Publicly calling out Hawaiian Telcom because "the advertising is misleading and appears to be designed to confuse" is a reach, because (1.) Oceanic is just as guilty as playing the asterisk and fine print game ("get it for only $9.95 a month and then we'll take you for all you're worth when you've forgotten about signing up"), and (2.) if anyone at Oceanic's corporate office really objected to HiTel's characterizations, they would have gone to the PUC or file some other complaint.
See, what's cool about geeks is that we can't lie.He's kidding, right? Geeks get away with a lot specifically because we throw jargon around.
In the interest of complete disclosure, you should know that the Roadrunner cable people sponsor "Your Computer Minute," my computer advice spots on the radio.Which have shrunk to "Your Computer Few Seconds," about half of which are, of course, given over to the sponsor. :) Honestly, I enjoyed "Your Computer Minute" when it was a free-standing advice feature... now the ad is the tail that wags the dog.

I love Peter, but I really don't know if he can sell the "I'm just doing this because it's the right thing to do" angle on this piece. And since it's specifically a rant from a representative of one large company against another large company, "In My Opinion" or not, I'd have hoped the Star-Bulletin would've done a little fact-checking, or at least offered space for a concurrent counterpoint.

[Konaguy]

I don't think he adequately pointed out that DSL is dedicated from the DSL modem in your home to the central office. That is where the point of contention is. We all know that from the backbone on, the Internet is all shared. In Road Runner's case it is shared from your home/neighborhood as well.

On that point, I have to agree he didn't adequtely explain that obvious difference between the two broadband technologies.

[Konaguy]

As far as I can tell, at least based on my own experience, RoadRunner was far more susceptible to very local variations in service quality.
Firstly, again, my problems with RoadRunner were definitely caused by my immediate area,


That is at least my experience too, I get much more consistent speeds
with DSL than Cable Modems.


Two, DSL being secure "only to the nearest telephone exchange" still makes the "don't share straws" analogy valid, IMHO. Sure, after a certain point, all traffic mingles.


This argument about which is more secure is all about nothing. In the past yes when Cable Modems were in their infancy there was issues about people
able to snoop on other computers on their node. But as far as I understand
that is not possible now. As your connection between the headend and the
CPE is encrypted.



Then this is something recent, and definitely post-DSL explosion, because I most definitely reading limitations on the number of systems that could piggyback on my cable modem when I was with Oceanic.


When I got Road Runner back in June of 2000, I had to sign paperwork stating
that service was for only one computer only.If you wanted to hookup multiple
computers you needed to purchase aditional IPs and a hub for additional 9.95 a month. That requirement changed when Earthlink and AOL came aboard
as competing cable modem ISPs.

That being said, it would've been nice if the SB had a rebuttal editorial published to Peter Kay's one.

[Konaguy]

Someone I know pointed out that, 3Mbps is not the max speed available
on HT DSL. LavaNet and other local ISPs offers 7.1Mbps/768K DSL service,
although I guess you have to live real close to the central office to get it

Also another "pro" for cable, there is no distance limitation to get service unlike
DSL.

[Steve Sobel]

I just found this (hawaiithreads) web site by accident, but I'd like to add my experience to the discussion.

I live in Princeville, Kauai. Verizon DSL got here before Cable so I wen't with DSL (about 2 years ago). Performance never exceeded 700Kbps (measured with Verizon's infospeed.verizon.net) Then I had two months-long bouts of inability to connect during evening hours. Mainland Verizon help INSISTED it was not load related - separate straws, etc. - Even though my neighbors generally had no such problems (and much faster DSL speeds too). A VERY helpful local Hawaiian Telcom rep FINALLY admitted it was load related and there was no quick easy fix, though they did eventually eliminate the disconnects and refund two months fees. Even with the newer 3Mbps DSL service, I never saw more than 700Kbps.

I switched to Cable two months ago. Speeds vary of course but are CONSISTENTLY over 3Mbps, often in the 4-4.5Mbps range and NEVER lower than 1.5Mbps. No outages or hiccups yet.

I have polled about 10 DSL/Cable subscribers on this island (all using the same verizon speed test). On Kauai at least, Cable is "mo better" by a speed factor of 2-6 TIMES.

So, I too feel the Hawaiian Telcom adds about separate straws are, at best, misleading.

ps - I went with Earthlink Cable rather than direct thru Oceanic Time Warner. Earthlink was $3.00 cheaper per month, had ZERO install fee (vs. if I recall, $50 or $75 from Oceanic). Oceanic reps admitted that the bandwidth will be tha same either way.

That's my story.

[Konaguy]

How far away from the central office are you ? I live within a mile, mile and half
of the CO and I get 77-80% of the rated speed of 3Mbps. To get 3Mbps service
you have to live 12,000 feet from the CO (Max 18,000 for slower speeds like
1.5Mbps DSL). It sounds like A) live too far from the CO B) There is something
wrong with your line to the CO

For me I would never go back to cable modem service and death star Oceanic
for my Internet connectivity.

[Steve Sobel]

There's a Verizon building (not just a cell tower shack) less than a half a mile away. Not sure if this is my CO or not. There are other DSL customers in my neighborhood who have much faster service than I ever had. I never had the feeling that my problem was being looked at on a local enough level to solve it. The Hawaiian Tel rep was also surprised and asked me to give them a week or so to look into it before going with Cable. I gave them a couple of weeks but there was no overall improvement in speed. That's life. They lost a customer.

[hinokei]

Steve,

What DSL modem did you have?

Is it a Westell or a Fujitsu modem?

[Konaguy]

The Fujitsu Modem was used when the telco backbone used frame relay to
the DSL cloud. The Westell modem is what is currently used since Verizon/
Hawaiian Telcom upgraded the Telco backbone to ATM. In plain english
the Fujitsus were used when the max DSL speed was 1.5Mbps.
(Note: This is just a note so Steve is familiar with the difference)

I'm betting it wasn't a modem issue. I'm figuring now that his line was not
provisioned correctly when he was switched from Frame to ATM or there
is a problem with his line to the central office. In any case it seems that
someone at HT dropped the ball on this one ?

A really easy way to see if there was any problems with the line is Westell's
you can see the signal statistics and rated speed for the circuit. Like 3Mbps
service would say 3364/864 due the fact the circuit is rated higher to compensate for overhead.

[Steve Sobel]

It was a Westell WireSpeed Model B90-210015-04 Rev B Ethernet/USB. I still have it (they did not want it back - I asked).

Btw, I have no "beef" with Hawaiian tel - I still have their local and long distance service and still have a Verizon Cell phone.

I do have a problem though with the amount of time (40-60 hours minimum) I spent on the phone (with Verizon DSL tech support) and on my own trying to debug the connectivity issues before anyone would admit it was their problem, not mine. Come to think of it, that includes the first Hawaiian Tel rep I spoke with.

One more minor gripe - I was disappointed that Verizon had no way of maintaining my email addresses at a nominal cost (like AOL and Earthlink do) at least until I could transition to new earthlink addresses. I had to pay for dial-up for three months to keep the addresses open. Then when I finally called to cancel the account (effective at the end of the billing period, I was assured) the addresses disappeared within 15 minutes after I hung up.

[Konaguy]

My best guess based upon this new information is

A) There is an issue with the phone line between
you and the Central Office

B) Your circuit was not provisioned correctly when
you upgraded to 3Mbps service.

Its unfortunate you already dropped the service already.
As we will never know what the culprit was. There is
a way with Westell modems to see the line statistics
to see if DSL can even be had on your line and what
speed is possible. The software also shows the rated
speed for the circuit.

I doubt it was anything to do with the bandwith Verizon/HT
has to the net after the central office.I figure it is was
some localized issue, especially if your neighbors were
not experiencing problems.

[adrian]

Finally, I can compare between RR and Hitel, and let me tell you, its like night and day.

I tested RR on a friend's computer while I was downloading some spybot updates, and it took much too long to download an update that was 1.3mb big at 7:15pm. I felt like I was on dialup, when I saw the RR mousepad on her computer, and I just laughed. I just updated spybot on my computer about 15 minutes later, and the download happend in less than a minute (that's while having four other computers). :eek:

I don't care about the numbers or commercials, the only test for me is real life!

[Steve Sobel]

Spybot is a poor choice for speed tests and comparisons. Their update servers appear to be overloaded. About 50% of the time I can't get updates - either by DSL or Cable.

[Gravel Trail Crawler]

http://i1.tinypic.com/n4jip2.png

Sigh.... (I'm on Oahu BTW)

Times like this is when Road Runner is better known as Roadkill Walker.... browsing the web has felt like watch the text scroll on a dialup BBS via a 300 baud acoustic coupler. :p

Really, the situation here in Hawaii is pretty useless given the lack of real competitive players. Now broadband in Japan rules. Places like Yahoo BB!, ODN, OCN, etc always advertise in fliers or at places like Yodobashi prices lower than the promos on their sites (or waive the misc sign up fees). Example: Current ODN ADSL promo http://www.odn.ne.jp/course/adsl/index.html which is essentially;

40Mbit 3,024 yen/month
24Mbit 2,814 yen/month
1Mbit 1,942 yen/month

FTTH build out is also growing. 100Mbit fiber optical averages around $58 USD per month after the initial signup fees. In store sign up specials or campaign fliers being handed out in Akihabara or outside train stations also brings that cost down closer to $35 USD per month. Moving HD mpeg2 transport streams from the DVR to/from friends was really fast. How I miss those days. :(

I think I'll move back there soon. :)

[adrian]

Spybot is a poor choice for speed tests and comparisons. Their update servers appear to be overloaded. About 50% of the time I can't get updates - either by DSL or Cable.
Well, that was the only thing I had available on both computers. And I didn't want to bust out some program just to test speeds out of the blue.

[Konaguy]

Really, the situation here in Hawaii is pretty useless given the lack of real competitive players.


Hawaii is just a microcosm of what is going on throughout the United States.
Sure ILEC's are rolling out FTTH in selected parts of the mainland. But its not
like whats going on in Japan or South Korea like you mentioned. One thing to
bear in mind though is countries like Japan are much smaller than US thus
its cheaper to run fiber-optics universally throughout the country.

[adrian]

Did anyone's DSL speed got faster?

I noticed that Hawaiian Telcom upgraded our speeds when I downloaded a big file in 3 minutes (usually it takes me 10 minutes). I did a speed test, and I was rated at 3mbps!

Now I will never complain about HiTel (unless the DSL will go down, but hopefully because they'll upgrade the lines)

[Konaguy]

Did anyone's DSL speed got faster?

I noticed that Hawaiian Telcom upgraded our speeds when I downloaded a big file in 3 minutes (usually it takes me 10 minutes). I did a speed test, and I was rated at 3mbps!

Now I will never complain about HiTel (unless the DSL will go down, but hopefully because they'll upgrade the lines)


Out of curiousity, did you have 1.5Mbps DSL before ?

[adrian]

Out of curiousity, did you have 1.5Mbps DSL before ?
I think so.

If I remember correctly, that was the highest we had, then somehow it went down for a few months.

I'm just so happy that we have this speed all to ourselves!

[Steve Sobel]

Remember me? The guy who dropped Hawaiian Telcom DSL because in two years I never saw download speeds in excess of 700Kbps?

I just helped a friend install the same service 2 blocks away from my house.

3000Kbps.

(On second thought, maybe I should not post this "advertisement" for DSL. I spent ALOT of time with them and they never were able to help me.)

Any comments from Hawaiian Telcom would be quite welcome.

[Konaguy]

If that is the case, there was definately an impairment on your phone line
to the central office. Like I said its too late to see if that was the case
since you already dropped the service. As Westell DSL modems
show the line statistics and signal strength on your line.

[1stwahine]

Hawaiian Telcom DSL Is Numba 1!

I recieve fast service from the Innovative Team everytime! :D

...I've had no problems since installation. Everything runs smoothly and FAST! ;)

Auntie Lynn

[kupomog]

Yeah, no problems for me, either. By June, I'll have had it for one year, and so far I haven't had any problems. I've heard lots and lots of horror stories, though.

[Konaguy]

From my view in regards to Cable vs DSL.

Cable :

Pros :
1. Much easier qualification process
2. No distance limitation
3. More overall bandwith to the customer

Cons :
1. Bandwith is shared with everyone on the node


DSL:
Pros:
1.You have a dedicated circuit between you and the CO.
2. More consistent throughput than cable

Cons:
1. Hit or miss qualification process. Many variables come into
play when provisioning a DSL circuit
2. 18,000 wire feet distance limitation

[tutusue]

I have HT DSL in the office and at home. Once up and running it's been fine. The only problem I encountered was a bad wireless router. My office service was effective on Dec. 5 and it was late January before I had it working. I spent 3 phone calls at over one hour each trying to troubleshoot the problem. Finally a bad router was diagnosed. The new router was sent to a non-existant address. The broken router was sent to the right one. Go figure! Come to think of it...contacting the 800 number I've learned to put aside a full hour to get an answer to any question. They're forever connecting me to wrong extensions where I have to reiterate the problem in it's entirety before they tell me that I have the wrong dept.!!! :o Maybe that's just a transitional problem.

[Dale]

While on the topic of Hawaiian Telcom DSL, does anyone know how to get newsfeeds on HT DSL? I have a customer that was on Verizon DSL and all he does all day long is sit in the newsgroups. Once he got converted to HT DSL, he complaining that there is no more access to the newsgroups.

Does anyone know? Thanks!!!

[Konaguy]

As far as I understand Hawaiian Telcom will be taking over tech support
duties from Verizon Online April 1st 2006. So the lousy Verizon Online
tech support should not be a problem after then.


As for the newsgroup access let me follow-up and see whats up.

[i-hungry]

DSL is great. Definitely keep it on ethernet though.

[adrian]

Of course, if you can read this and you're a DSL subscriber, then you know you can :D but I'm typing this at school.

Basically, I couldn't connect to anything online (google, HT, etc) nor I coudn't ping to those (via fqdn and IP) and my DNS server. I tried to remotely administer my router from the internet a few minutes ago, but it can't find it. I can't ping in school because the server won't let us.

Is there something wrong with HiTel?

[1stwahine]

Working Fast and at the speed of a Bullet Adrian! Mighty Fast! :D

Call Inovative Services @ Hawntel. ;)

Auntie Lynn

[adrian]

Working Fast and at the speed of a Bullet Adrian! Mighty Fast! :D

Call Inovative Services @ Hawntel. ;)

Auntie Lynn
Nah, I'll try to fix 'um after school. I really never liked talking to customer service, because usually I AM customer service.

EDIT: Can't ping from school using their proxy or another proxy, nor from a web-based ping site.

Funny, because Heald uses the same network.

[lurkah]

I really never liked talking to customer service, because usually I AM customer service.
Hah? http://allthingshawaiian.com/lurkah/smileys/smileyscratchinghead.gif What's your phone number? I just want to make sure I never call you up.

[adrian]

Hah? http://allthingshawaiian.com/lurkah/smileys/smileyscratchinghead.gif What's your phone number? I just want to make sure I never call you up.[/INDENT]
No, I meant that I usually solve all of the problems that people ask me, (that regular CS would normally do).

[adrian]

Now I can't access gmail to check on my emails. I pinged via FQDN and IP address, and went to the FQDN and IP address in firefox, but still no work.

HiTel: you're really working on my last nerves.

[tutusue]

[...]HiTel: you're really working on my last nerves.
No problem with Haw.Tel DSL from my neck 'o the woods!

[Linkmeister]

Mine was impossible this morning (0730-0815), but it cleared up later on when I came back to it about 1030. That's the first time I can remember it being down or slow in the 20 months or so I've had DSL.

[1stwahine]

Now I can't access gmail to check on my emails. I pinged via FQDN and IP address, and went to the FQDN and IP address in firefox, but still no work.

HiTel: you're really working on my last nerves.

Once again.

Two words.

"Innovative Team"

Auntie Lynn

[Linkmeister]

Is anyone else having trouble with Verizon/HawTel DSL today? Mine barely loads anything without timeout errors.

I went to http://infospeed.verizon.net/speedtest/speedtest500k.asp and ran the test; I got 58K for a 500k download.

I'm wondering if it's a DSL modem problem, a router problem, or a line problem.

[tutusue]

Is anyone else having trouble with Verizon/HawTel DSL today? Mine barely loads anything without timeout errors.

I went to http://infospeed.verizon.net/speedtest/speedtest500k.asp and ran the test; I got 58K for a 500k download.

I'm wondering if it's a DSL modem problem, a router problem, or a line problem.
The untechie tutu that I am, I wasn't even aware of that speed test page nor do I know how to interpret my results:
43010.8KBits
5376.3KBytes
:confused:

I usually have trouble loading a few pages during the course of a day.

[Linkmeister]

Here are the symptoms:

I unplug the Westell DSL modem from the electrical outlet and leave it off for several minutes. The D-Link router remains plugged in to both the electrical outlet and the Ethernet connection at the back of the computer.

I plug it back in, and I have normal DSL speed for the first five minutes or so. Then it times out while trying to load webpages, and that continues no matter which pages I try to load.

Ideas?

Problem is, with the takeover by HawaiianTel effective April 1, I'm not sure which company would take any responsibility at all for trying to help me figure this out.

[Konaguy]

1. Hawaiian Telcom is assuming billing/tech support for Verizon Online customers
April 1st http://www.hawaiiantel.net/

2. It sounds like a modem issue for sure, in my opinion. I did send you an e-mail
Steve in regards to additional questions I had to help you better.

[Linkmeister]

1. Hawaiian Telcom is assuming billing/tech support for Verizon Online customers
April 1st http://www.hawaiiantel.net/

2. It sounds like a modem issue for sure, in my opinion. I did send you an e-mail
Steve in regards to additional questions I had to help you better.

I'll look forward to the mail. I haven't seen it yet.

OTOH, it may have cleared itself up with a dose of a downloadable program called PC Checkup that I found at the Verizon Online site under the HELP section.

It was fine most of the afternoon.

[Konaguy]

Steve,
I sent you a PM with the information on how to contact me. As it seems the e-mail on your blog/ webpage doesn't work ?

[Linkmeister]

I sent you a PM with the information on how to contact me. As it seems the e-mail on your blog/ webpage doesn't work ?

One of these days I'll give up on having my e-mail address hidden under the "Linkmeister" button on the left sidebar of the blog, since no one ever finds it. :D

[Konaguy]

Steve, please let me know if you were able to get a replacement modem
and if it helped your problem.

[Linkmeister]

Steve, please let me know if you were able to get a replacement modem
and if it helped your problem.

I haven't tried to get one yet. I figure I'd get no joy from Verizon, since they're about to hand over to HawTel, and HawTel would tell me it's not their problem till the 1st of April. I'll let you know when I do try.

Meanwhile, it didn't work first thing this morning (I've been unplugging it at night ever since I got it), but after an hour or so on dialup I tried again, and it's worked fine ever since. I may just leave it plugged in all night from now on and just turn the computer off.

[Linkmeister]

I'm beginning to wonder if it's really a modem/line problem or whether it's a router/cable problem. I left it on overnight, and the "ready" light was on when I came in to turn on the computer. However, after booting up, the "Ethernet" light began to flicker, and I notice that the lights on the D-Link router flicker, they don't just lock on.

Hmm. Further investigation required.

[Menehune Man]

Each time I've tried to phone: 643-4375, I get all circuits are busy. And on the Hawaiiantel webpage to log in to supposedly retrieve emails, I use the first part of my address as the user name as suggested and the password I have written down from when it was all set up and it won't go. Rats-N-Frats-n-Stinkin'-Winkin'-etc...

So both my wife and I don't have access to our email accounts at this time. What a bummer, man. :mad:

[Miulang]

Each time I've tried to phone: 643-4375, I get all circuits are busy. And on the Hawaiiantel webpage to log in to supposedly retrieve emails, I use the first part of my address as the user name as suggested and the password I have written down from when it was all set up and it won't go. Rats-N-Frats-n-Stinkin'-Winkin'-etc...

So both my wife and I don't have access to our email accounts at this time. What a bummer, man. :mad:
That sucks big time. You should tell Hawaiian Tel to give you a credit for every single day you can't access your email. And if they balk, report them to the State Utilities Commission and the Ombudsperson or go to Small Claims Court and try to collect that way. You guys should also be prepared for this same pilikia when Carlyle sells off Hawaiian Tel in a few years (I don't know how they're going to stay afloat since they lost like 6% of their landline customer base in the space of like a couple of months!). More than likely, if the State gets involved, you'd get a credit on your bill rather than kala.

Miulang

[Konaguy]

The 6% figure is misleading, as 11,000 of of the 43,000 line losses were attributable to UUNET Technologies cancelling their lines.
http://starbulletin.com/2006/04/01/business/story02.html

That being said, it is concern that they are losing lines. But when they add
IPTV and faster DSL speeds, it should stem the tide.

[Konaguy]

As for th e-mail issue, it could be as simple as the caps lock being on or
your e-mail settings are not right. I've helped two people plus setting
myself up and I didn't have any problems. Or you don't have your
correct password.

I would re-check your settings here http://www.hawaiiantel.net/.

[Linkmeister]

Hrm. They don't seem to be aware that Eudora's made it to release 7.

Has anyone tried the automatic e-mail configuration program they offer for Outlook?

[Menehune Man]

Each time I've tried to phone: 643-4375, I get all circuits are busy.

This is rediculous! I called late last night, at 4am. and again just now. Each time I was not able to get through. I called 1411 and asked if there's any other number and was told "not for tech support". Sheesh!

[lurkah]

Some confirmation (http://starbulletin.com/2006/04/04/business/story02.html) in today's SB.

[Miulang]

This is rediculous! I called late last night, at 4am. and again just now. Each time I was not able to get through. I called 1411 and asked if there's any other number and was told "not for tech support". Sheesh!
I got a GREAT idea! why not write a Letter to the Editor at both the Advertiser and Star Bulletin? I'm sure either of them would LOVE to do a follow up story...failing that, you could complain to the Public Utilities Commission (Hawaii Public Utilities Commission
- Hawaii (Big Island)(808) 586-2020
- Kauai(808) 974-4533
- Maui (808) 274-3232
Main Office (Honolulu) (800) 984-8182 (808) 586-2670 (fax)
Toll free: (800) 974-4000

You might want to get your complaint registered with the State anyway, because the next time HawaiiTel asks for a tariff increase, the Commission might not take too kindly to the way Hawaii consumers have been treated this go around.

Miulang

[Menehune Man]

YA BA DA BA DOO ! :D

Okay a friend talked me through it over our yahoo connection. I set up mine's and my wife's email accounts. So as the Taco Bell commercial says "We're good to go." :rolleyes:

[Linkmeister]

YA BA DA BA DOO ! :D

Okay a friend talked me through it over our yahoo connection. I set up mine's and my wife's email accounts. So as the Taco Bell commercial says "We're good to go." :rolleyes:

Surely your wife's name isn't Wilma. ;)

[JasmaniacsDotCom]

How's everybody's HT Dsl connection lately? I live in Waikiki and after the transition, my download speed has gone down :confused:

When I was on Verizon, I used to avg about 60-70 Kbps downloading a file....now, I'm going below 20 Kbps. :confused:

Does anyone know if HT DSL is PPPoE?
What's HT's DSL connection speed for Residential customers?

[Konaguy]

How's everybody's HT Dsl connection lately? I live in Waikiki and after the transition, my download speed has gone down :confused:

When I was on Verizon, I used to avg about 60-70 Kbps downloading a file....now, I'm going below 20 Kbps. :confused:

Does anyone know if HT DSL is PPPoE?
What's HT's DSL connection speed for Residential customers?

My HawTel DSL connection has been just fine
What is your connection speed rate at 1.5Mbps/3Mbps ?
HT DSL does not use PPPoE
3Mbps/1.5Mbps are current flavors.

[JasmaniacsDotCom]

My HawTel DSL connection has been just fine
What is your connection speed rate at 1.5Mbps/3Mbps ?
HT DSL does not use PPPoE
3Mbps/1.5Mbps are current flavors.
I really don't know. Does Residential accounts have a different speed?

I've been trying to optimize my dsl connection with TCPOptimizer and when I set the speed to higher than 768 Kbps, my download starts slowing down.

[Linkmeister]

Aaron, what's a good speed test site? I remember you recommended one, but I've been all through this thread and don't find it.

[JasmaniacsDotCom]

I've been using http://www.speakeasy.net/speedtest/ to test my speed and I've been getting below 200 kbps :( My upload avg 100 kbps

[Linkmeister]

Thanks. I just tried it. 1238/364 from the LA server. 1264/366 from the SF server. That's a residential phone line.

You've obviously got a problem somewhere; whether it's distance from the switch or a tiring piece of equipment I don't know enough to say.

[JasmaniacsDotCom]

Here's my result (LA server)

Download Speed: 142 kbps (17.8 KB/sec transfer rate)
Upload Speed: 100 kbps (12.5 KB/sec transfer rate)

BTW, what dsl modem are you using? I have the one provided by Verizon (Fujitsu Speedport). Could that be the problem?

[Linkmeister]

Westell (also provided by Verizon). I went DSL about 22 months ago, and that's what Verizon was giving out then. Also using a D-Link DL-604 router.

[JasmaniacsDotCom]

I had my Fujitsu modem for about 4 years. And I'm also using a Linksys DSL Router.

[Linkmeister]

I haven't a clue about how to test either piece of gear. Other folks here may, though.

[Konaguy]

Fujitsu modem...that means you can't get anything higher that 1.5Mbps
as your circuit goes through frame relay. The new Westell modems support
the higher speeds (e.g 3Mbps). With a 1.5Mbps connection you should be
seeing atleast 120KB/sec or higher. I would inquire with Hawaiian Tel to
reprovision your circuit.

http://www.dslreports.com/stest

[JasmaniacsDotCom]

No :(
Right now I'm downloading a file and it's downloading under 5 KB/s :(
Before HT, I was able to download files around 60-70 KB/s

[Konaguy]

I think it is just coincidence that your drop in speed happened during the transition. Based upon the age of your modem, I think your modem is dying.
That being said, re-provision your connection may take a week or more
from frame relay (Fujitsu) to ATM (Westell).

[JasmaniacsDotCom]

I guess I'll have to give HT a call next week.

[adrian]

Anyone else wants Hitel to change their web mail system? If I remembered, a few customers complained about how its organized, and that its hard to report spam mesages. I didn't realized how bad it was when I started using it at the beginning of this month. (yes, I have outlook at home and on my laptop, but its a pain to secretly plug my laptop into the school's network to check my mail on outlook)

[JasmaniacsDotCom]

I finally got my Westell modem last week and today I was transferred to ATM. I can't believe how fast my HSI is :D
Right now I'm downloading at 2567 mbps (920.0 Kbps) and uploading at 333 mbps (41.6 Kb) :D

[adrian]

Anyone knows how to get a website going with them? With Verizon, they offered a personal website. But when I inquired to HiTel a few months before the transition, they said that they'll do the same like Verizon. But its been a few months, and all I see is a blogging service, but I can't login with either my HiTel info or my old Verizon info.

[kupomog]

I had to "register" an account on Blogware or whatever through the window that popped up to get in, and in the end my username just ended up being "(HiTel parent username)hawaiiantelnet" and my regular password. Seemed a little pointless but I got in just the same. It's still just a blog, though.

[Konaguy]

Anyone noticed inconsistent speeds with their Hawaiian Tel DSL service ?
Since 6-25-06, my speeds have dramatically dropped off. I've noticed other
people in other forums mentioning trouble ? But I'm just trying to gage
how widespread it is ?

[Konaguy]

This was the last time I got a decent speed test result :

2006-06-25 23:04:30 Speed test@ dslreports.linkline.com
2572/744

This is what I got today and yesterday:

2006-07-01 01:59:33 Speed test @ www.sonic.net
1440/713
2006-07-01 01:54:07 Speed test @ lax.speedtest.dslextreme.com
1738/701
2006-07-01 01:52:43 Speed test @ dslreports-west2.speakeasy.net
2011/701
2006-07-01 01:51:18 Speed test @ dslreports.linkline.com
1571/731
2006-06-30 03:55:18 Speed test @ www.sonic.net
1540/707
2006-06-30 03:53:44 Speed test @ sjc.speedtest.dslextreme.com
1079/699
2006-06-30 03:08:31 Speed test @ lax.speedtest.dslextreme.com
836/701
2006-06-30 01:32:28 Speed test @ lax.speedtest.dslextreme.com
1032/703
2006-06-30 01:30:08 Speed test @ dslreports.linkline.com
1304/742

[hinokei]

Aaron,

Have you tried the systemmetrics bandwidth test?

I know it's not as good as the ones on dslreports, but it'll at least help you pinpoint where the bottleneck is.

Since HiTel has a HIX connection now, you should get near linespeed using the SM tester.

[Keith H.]

Glad to see I'm not alone in wondering what happened!

This is what farnsworth.uhnet.net:7123 gave me (and note the time of this post):


TCP/Web100 Network Diagnostic Tool v5.3.3a
click START to begin
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 388.36Kb/s
running 10s inbound test (server to client) . . . . . . 622.72kb/s
Your PC is connected to a Cable/DSL modem
Information: Other network traffic is congesting the link

Link set to Full Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.
Web100 reports the Round trip time = 40.01 msec; the Packet size = 1460 Bytes; and
There were 71 packets retransmitted, 60 duplicate acks received, and 101 SACK blocks received
The connection stalled 9 times due to packet loss
The connection was idle 2.23 seconds (18.58%) of the time
This connection is network limited 99.7% of the time.
Contact your local network administrator to report a network problem
Contact your local network admin and report excessive packet reordering
Excessive packet loss is impacting your performance, check the auto-negotiate function on your local PC and network switch


For reference, I have a 1.5/384 here in Kailua and normally get in the neighborhood of 1200-1300 kbps.

[Konaguy]

Aaron,

Have you tried the systemmetrics bandwidth test?

I know it's not as good as the ones on dslreports, but it'll at least help you pinpoint where the bottleneck is.

Since HiTel has a HIX connection now, you should get near linespeed using the SM tester.

Can you send me a link to it, I would greatly appreciate it.

I've tried LavaNet's speedtest and didn't get really good results
(even when my connection was working)....Why that is important is...
I'm not sure how helpful the SM may be ?

[Konaguy]

Glad to see I'm not alone in wondering what happened!

This is what farnsworth.uhnet.net:7123 gave me (and note the time of this post):

For reference, I have a 1.5/384 here in Kailua and normally get in the neighborhood of 1200-1300 kbps.

Mahalo for the confirmation of poor speeds. I really do appreciate it.

[davidl966]

WEB100 Enabled Statistics:
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 387.74Kb/s
running 10s inbound test (server to client) . . . . . . 958.02kb/s

------ Client System Details ------
OS data: Name = Windows XP, Architecture = x86, Version = 5.1
Java data: Vendor = Sun Microsystems Inc., Version = 1.4.2_05

------ Web100 Detailed Analysis ------
Cable modem/DSL/T1 link found.
Link set to Full Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.

Web100 reports the Round trip time = 47.31 msec; the Packet size = 1460 Bytes; and
There were 85 packets retransmitted, 82 duplicate acks received, and 111 SACK blocks received
The connection stalled 4 times due to packet loss
The connection was idle 0.98 seconds (8.90%) of the time
This connection is network limited 99.68% of the time.
Contact your local network administrator to report a network problem
Contact your local network admin and report excessive packet reordering
Excessive packet loss is impacting your performance, check the auto-negotiate function on your local PC and network switch


My downstream rates have also decreased about 4 days ago. I have always been getting at least 1200kbps.

[Konaguy]

Aloha David,
Mahalo for the confirmation also.You can see my speed results here. They are admittedly very poor.

http://aaronstene.blogspot.com/2006/07/continued-hawaiian-telcom-dsl-problems.html
http://aaronstene.blogspot.com/2006/06/hawaiian-telcom-dsl-problems.html

I did this morning using http://farnsworth.uhnet.net:7123/. I know it looks
normal, but look at the bold

Cable modem/DSL/T1 link found.
Link set to Half Duplex mode
No network congestion discovered.
Good network cable(s) found
Alarm: Duplex mismatch condition found: Host set to HD and Switch set to FD


Web100 reports the Round trip time = 44.84 msec; the Packet size = 1460 Bytes; and
There were 57 packets retransmitted, 169 duplicate acks received, and 181 SACK blocks received
The connection stalled 1 times due to packet loss
The connection was idle 0.25 seconds (2.5%) of the time
This connection is network limited 99.64% of the time.
Contact your local network administrator to report a network problem

Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: OFF
Packet size is preserved End-to-End
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address Server says [72.234.155.178] but Client says [192.168.1.100]

[Konaguy]

I did these speedtests this morning.

2006-07-02 15:02:18 Speed test @ www.sonic.net
1837/705
2006-07-02 15:00:40 Speed test @ lax.speedtest.dslextreme.com 801/701 kbps
2006-07-02 14:58:29 Speed test @ dslr-west1.megapath.net
1721/693
2006-07-02 14:57:22 Speed test @ dslreports-west2.speakeasy.net 1812/700
2006-07-02 14:55:42 Speed test @ dslreports.linkline.com
1357/727
2006-07-02 05:28:11 Speed test @ lax.speedtest.dslextreme.com 1000/703 kbps

[Erika Engle]

Um - what does all that mean?

Are you testing the speed of HawnTelcom DSL?

Have you (like me) encountered a marked slowdown in recent weeks?

My Star-Bulletin-owned computer is on DSL ... well, lately I've been thinking it's on LSD ...

My personal Mac is on Roadrunner and the difference in performance is distinct.

[Konaguy]

Um - what does all that mean?

Are you testing the speed of HawnTelcom DSL?

Have you (like me) encountered a marked slowdown in recent weeks?

My Star-Bulletin-owned computer is on DSL ... well, lately I've been thinking it's on LSD ...

My personal Mac is on Roadrunner and the difference in performance is distinct.

Yes I'm testing the speed of Hawaiian Tel DSL. Yes I've noticed a dramatic slowdown in speed. I haven't gotten decent speeds since 6-25-06. Evidently
I found out it is a congestion problem with Sprintlink and additional bandwidth
is on the way by Wednesday at the latest that will help alleviate the problem.

[adrian]

Here's my speed results:

:::.. Download Stats ..:::
Download Connection is:: 1160 Kbps about 1.16 Mbps (tested with 1013 kB)
Download Speed is:: 142 kB/s
Tested From:: http://testmy.net/ (Server 2)
Test Time:: 2006/07/02 - 11:48pm
Bottom Line:: 20X faster than 56K 1MB Download in 7.21 sec
Tested from a 1013 kB file and took 7.156 seconds to complete
Download Diagnosis:: May need help : running at only 53.98 % of your hosts average (hawaiiantel.net)
D-Validation Link:: http://testmy.net/stats/id-DJLV7M26U
User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.4) Gecko/20060508 Firefox/1.5.0.4 [!]

According to my records, it went down one Mb.

Atleast we're getting service. I heard the RR customers has been getting problems lately, ranging from slow(er) speeds than dialup and even no connection at all.

[Konaguy]

Yeah I heard Road Runner has had a lot of problems lately too.
Evidently one of their backbone connections to the mainland
(Level3) is having serious packet loss issues.

Atleast my DSL is useable,it sounds like Road Runner is
just like having Road Rash :D

[Konaguy]

Hopefully the new bandwidth will get turned on tomorrow.
As the download speeds are getting worse.
Bearin mind I have 3Mbps/768K connection

2006-07-04 22:30:26 Speed test @ lax.speedtest.dslextreme.com
580/701 kbps
2006-07-04 22:29:11 Speed test @ www.sonic.net
1848/693 kbps
2006-07-04 22:27:47 Speed test @ dslreports-west2.speakeasy.net
1087/700 kbps
2006-07-04 22:26:04 Speed test @ dslreports.linkline.com
1357/725 kbps
2006-07-04 00:31:30 Speed test @ dslreports.linkline.com
1313/746 kbps
2006-07-04 00:26:34 Speed test @ dslr-west1.megapath.net
1482/694 kbps

[Konaguy]

Atleast we're getting service. I heard the RR customers has been getting problems lately, ranging from slow(er) speeds than dialup and even no connection at all.

http://www.dslreports.com/forum/remark,16406535#16436705

A tech at RR told me that it was a problem with someone hosting the World Cup videos and that that was causing the massive slow down state wide (in Hawaii). It seems to have cleared up for the most part.

[Konaguy]

As far as I understood today was the day the new bandwidth was going to
be turned on. As far as I checked by doing speed tests and trace routes
that hasn't happened yet. I'm crossing my fingers it will happen tomorrow.
As the download speeds are still quite bad.

2006-07-05 22:51:34 Speed test @ lax.speed test.dslextreme.com
1092/699 kbps
2006-07-05 22:49:48 Speed test @ www.sonic.net
1375/697 kbps
2006-07-05 22:48:23 Speed test @ dslreports-west2.speakeasy.net
1977/688 kbps
2006-07-05 22:46:58 Speed test @ dslreports.linkline.com
1335/744 kbps
2006-07-05 22:45:24 Speed test @ dslr-west1.megapath.net
1256/696 kbps

[Konaguy]

It is 10:20AM HST and it appears the new bandwidth has not
been cutover yet. Thus I'm still getting poor speeds.

2006-07-06 16:19:09 Speed test @ lax.speedtest.dslextreme.com
867/699 kbps
2006-07-06 16:17:35 Speed test @ www.sonic.net
1848/705 kbps
2006-07-06 16:16:10 Speed test @ dslreports-west2.speakeasy.net
1994/691 kbps
2006-07-06 16:14:46 Speed test @ dslreports.linkline.com
1338/739 kbps
2006-07-06 16:13:20 Speed test @ dslr-west1.megapath.net
1939/698 kbps

[Konaguy]

Evidently I found out the new bandwidth has not been turned on yet.Also SprintLink has been doing modifications to their network. But last
I checked this morning, the speeds were still really poor.

[Konaguy]

What I found out today is the new bandwidth may not be turned on until late next week. Since that is the case, Hawaiian Tel is working with Sprint to see if its something besides a congestion issue.

2006-07-07 23:02:12 Speed test @ lax.speedtest.dslextreme.com 359/282 kbps
2006-07-07 22:58:42 Speed test @ www.sonic.net 256/602 kbps
2006-07-07 22:56:51 Speed test @ dslreports-west2.speakeasy.net 275/484 kbps
2006-07-07 22:55:21 Speed test @ dslreports.linkline.com 211/737 kbps
2006-07-07 22:53:35 Speed test @ dslr-west1.megapath.net 290/442 kbps


Address: www.dslreports.com
Number of Packets: 1
Packet size: 64
Trace Hop 1 through 20
Timeout: 5
Resolve Addresses: Yes
Don't Fragment: No

#1 Unavailable (192.168.1.1): TTL Exceeded, ttl=128, 16 ms
#2 Unavailable (72.234.154.1): TTL Exceeded, ttl=126, 32 ms
#3 Unavailable (10.245.225.34): TTL Exceeded, ttl=252, 31 ms
#4 sl-gw2-prl-6-2.sprintlink.net (144.223.63.85): TTL Exceeded, ttl=252, 344 ms
#5 sl-bb20-prl-0-0.sprintlink.net (144.232.30.21): TTL Exceeded, ttl=251, 344 ms
#6 sl-bb20-stk-6-0.sprintlink.net (144.232.8.26): TTL Exceeded, ttl=250, 422 ms
#7 sl-bb20-sj-9-0.sprintlink.net (144.232.20.99): TTL Exceeded, ttl=249, 422 ms
#8 sl-bb25-sj-13-0.sprintlink.net (144.232.3.198): TTL Exceeded, ttl=248, 422 ms
#9 sl-st21-sj-12-0.sprintlink.net (144.232.9.240): TTL Exceeded, ttl=247, 422 ms
#10 Unavailable (144.232.9.90): TTL Exceeded, ttl=245, 422 ms
#11 nyk-bb1-pos7-3-0.telia.net (213.248.80.2): TTL Exceeded, ttl=243, 469 ms
#12 nyk-b3-link.telia.net (80.91.249.81): TTL Exceeded, ttl=241, 468 ms
#13 nac-110814-nyk-b3.c.telia.net (213.248.82.94): TTL Exceeded, ttl=241, 469 ms
#14 12.ae0.gbr1.tl9.nac.net (209.123.11.71): TTL Exceeded, ttl=241, 485 ms
#15 33.ge-3-0-0.gbr2.nwr.nac.net (209.123.11.7): TTL Exceeded, ttl=241, 469 ms
#16 0.so-0-3-0.gbr1.oct.nac.net (209.123.11.233): TTL Exceeded, ttl=241, 468 ms
#17 www.dslreports.com (209.123.109.175): Echo Reply, ttl=50, 469 ms

Statistics: Out 17, in 17, loss 0%, times (min/avg/max) 16/363/485 ms

Address: www.konaweb.com
Number of Packets: 1
Packet size: 64
Trace Hop 1 through 20
Timeout: 5
Resolve Addresses: Yes
Don't Fragment: No

#1 Unavailable (192.168.1.1): TTL Exceeded, ttl=128, 0 ms
#2 Unavailable (72.234.154.1): TTL Exceeded, ttl=126, 32 ms
#3 Unavailable (10.245.225.34): TTL Exceeded, ttl=252, 32 ms
#4 sl-gw2-prl-6-2.sprintlink.net (144.223.63.85): TTL Exceeded, ttl=252, 312 ms
#5 sl-bb20-prl-0-0.sprintlink.net (144.232.30.21): TTL Exceeded, ttl=251, 343 ms
#6 sl-bb21-stk-5-3.sprintlink.net (144.232.8.26): TTL Exceeded, ttl=250, 375 ms
#7 sl-bb20-sj-9-0.sprintlink.net (144.232.20.99): TTL Exceeded, ttl=249, 390 ms
#8 sl-bb25-sj-13-0.sprintlink.net (144.232.3.198): TTL Exceeded, ttl=248, 375 ms
#9 sl-st21-sj-12-0.sprintlink.net (144.232.9.240): TTL Exceeded, ttl=247, 390 ms
#10 Unavailable (144.232.9.90): TTL Exceeded, ttl=245, 390 ms
#11 hurricane-113209-sjo-bb1.c.telia.net (213.248.86.54): TTL Exceeded, ttl=245, 391 ms
#12 pos10-0.gsr12416.fmt.he.net (216.218.229.38): TTL Exceeded, ttl=244, 391 ms
#13 pos10-0.gsr12012.fmt.he.net (66.220.20.138): TTL Exceeded, ttl=243, 407 ms
#14 konaweb.com (64.62.225.181): Echo Reply, ttl=51, 391 ms

Statistics: Out 14, in 14, loss 0%, times (min/avg/max) 32/301/407 ms


The latency is utterly horrible.Hence the slow speeds.

[Konaguy]

The latency has gone away, but the slow speeds have not :(
I'm guessing they were testing the circuit.

dslreports.com speed test result on 2006-07-08 01:30:47 EST:
1437 / 726
Your download speed : 1437 kbps or 179.6 KB/sec.
That is 73.5% better than an average user on hawaiiantel.net
Your upload speed : 726 kbps or 90.8 KB/sec.
That is 93% better than an average user on hawaiiantel.net

dslreports.com speed test result on 2006-07-08 01:34:59 EST:
1966 / 700
Your download speed : 1966 kbps or 245.8 KB/sec.
That is 137.4% better than an average user on hawaiiantel.net

Your upload speed : 700 kbps or 87.5 KB/sec.
That is 86.1% better than an average user on hawaiiantel.net

dslreports.com speed test result on 2006-07-08 01:36:07 EST:
1452 / 690
Your download speed : 1452 kbps or 181.5 KB/sec.
That is 75.3% better than an average user on hawaiiantel.net

Your upload speed : 690 kbps or 86.3 KB/sec.
That is 83.5% better than an average user on hawaiiantel.net

TraceRoute - Friday, July 07, 2006 19:31:25
Generated by CyberKit Version 2.5
Copyright © 1996-2000 by Luc Neijens

Address: www.konaweb.com
Number of Packets: 1
Packet size: 64
Trace Hop 1 through 20
Timeout: 5
Resolve Addresses: Yes
Don't Fragment: No

#1 Unavailable (192.168.1.1): TTL Exceeded, ttl=128, 0 ms
#2 Unavailable (72.234.154.1): TTL Exceeded, ttl=126, 31 ms
#3 Unavailable (10.245.225.34): TTL Exceeded, ttl=252, 31 ms
#4 sl-gw2-prl-6-2.sprintlink.net (144.223.63.85): TTL Exceeded, ttl=252, 32 ms
#5 sl-bb20-prl-0-0.sprintlink.net (144.232.30.21): TTL Exceeded, ttl=251, 31 ms
#6 sl-bb20-stk-6-0.sprintlink.net (144.232.8.26): TTL Exceeded, ttl=250, 94 ms
#7 sl-bb20-sj-9-0.sprintlink.net (144.232.20.99): TTL Exceeded, ttl=249, 94 ms
#8 sl-bb25-sj-13-0.sprintlink.net (144.232.3.198): TTL Exceeded, ttl=248, 93 ms
#9 sl-st21-sj-12-0.sprintlink.net (144.232.9.240): TTL Exceeded, ttl=247, 94 ms
#10 Unavailable (144.232.9.90): TTL Exceeded, ttl=245, 110 ms
#11 hurricane-113209-sjo-bb1.c.telia.net (213.248.86.54): TTL Exceeded, ttl=245, 94 ms
#12 pos10-0.gsr12416.fmt.he.net (216.218.229.38): TTL Exceeded, ttl=244, 110 ms
#13 pos10-0.gsr12012.fmt.he.net (66.220.20.138): TTL Exceeded, ttl=243, 94 ms
#14 konaweb.com (64.62.225.181): Echo Reply, ttl=51, 94 ms

Statistics: Out 14, in 14, loss 0%, times (min/avg/max) 31/71/110 ms

[Linkmeister]

From the LA server:

dslreports.com speed test result on 2006-07-08 03:04:52 EST:
725 / 375
Your download speed : 725 kbps or 90.7 KB/sec.
That is 12.4% worse than an average user on hawaiiantel.net

Your upload speed : 375 kbps or 46.9 KB/sec.
That is 0.2% worse than an average user on hawaiiantel.net

From the Seattle server:

dslreports.com speed test result on 2006-07-08 03:06:43 EST:
854 / 366
Your download speed : 854 kbps or 106.7 KB/sec.
That is 3.1% better than an average user on hawaiiantel.net

Your upload speed : 366 kbps or 45.7 KB/sec.
That is 2.6% worse than an average user on hawaiiantel.net

From the SF server:

dslreports.com speed test result on 2006-07-08 03:08:12 EST:
929 / 370
Your download speed : 929 kbps or 116.2 KB/sec.
That is 12.1% better than an average user on hawaiiantel.net

Your upload speed : 370 kbps or 46.2 KB/sec.
That is 1.5% worse than an average user on hawaiiantel.net

[Konaguy]

Looks better than earlier this evening, but still below par. Hopefully they'll
get the problems resolved soon :)

[Konaguy]

I'm still getting unacceptably slow speeds.Hopefully it will
get resolved next week (or sooner).

2006-07-08 23:00:46 Speed test @ lax.speedtest.dslextreme.com 1083/699 kbps
2006-07-08 22:59:32 Speed test @ www.sonic.net 1497/711 kbps
2006-07-08 22:57:34 Speed test @ dslreports-west2.speakeasy.net 2000/691 kbps
2006-07-08 22:54:03 Speed test @ dslreports.linkline.com 1551/744 kbps
2006-07-08 22:48:54 Speed test @ dslr-west1.megapath.net 1252/691 kbps

[Konaguy]

2006-07-09 21:28:31 Speed test @ lax.speedtest.dslextreme.com
937/693 kbps
2006-07-09 21:27:19 Speed test @ www.sonic.net
1484/699 kbps
2006-07-09 21:26:02 Speed test @ dslreports-west2.speakeasy.net 2131/693 kbps
2006-07-09 21:25:03 Speed test @ dslreports.linkline.com
1574/744 kbps
d2006-07-09 21:24:24 Speed test @ dslr-west1.megapath.net
1902/696 kbps

Hopefully it will be fixed by next week.. crossing my fingers...

Hawaiian Tel tech support called up a friend of mine yesterday and
said the problem was fixed.. evidently its not.
--

[adrian]

Wow, I'm getting more than 2mpbs now! http://img.photobucket.com/albums/v81/adri1456/smilies/hello.gif

:::.. Download Stats ..:::
Download Connection is:: 2003 Kbps about 2 Mbps (tested with 2992 kB)
Download Speed is:: 245 kB/s
Tested From:: http://testmy.net/ (Server 2)
Test Time:: 2006/07/09 - 11:16pm
Bottom Line:: 35X faster than 56K 1MB Download in 4.18 sec
Tested from a 2992 kB file and took 12.234 seconds to complete
Download Diagnosis:: 90% + Okay : running at 96.16 % of your hosts average (hawaiiantel.net)
D-Validation Link:: http://testmy.net/stats/id-L1HVA4TFQ
User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.4) Gecko/20060508 Firefox/1.5.0.4 [!]

[Konaguy]

I wouldn't be lighting those victory cigars just yet :D It seems the speeds
are still very inconsistent. I can get over 2000kbps on site and 800-900kbps
at another site. It is getting better, but we are not out of the woods yet.

[primix]

I don't know what is going on with my connection! Can somebody help me? Is it this bad in some places? I've already talked to a customer service rep and he told me their techs are working on the problem.

:::.. Download Stats ..:::
Download Connection is:: 83 Kbps about 0.08 Mbps (tested with 2992 kB)
Download Speed is:: 10 kB/s
Tested From:: http://testmy.net/ (Server 2)
Test Time:: 2006/07/10 - 4:01am
Bottom Line:: 1X faster than 56K 1MB Download in 102.4 sec
Tested from a 2992 kB file and took 293.657 seconds to complete
Download Diagnosis:: May need help : running at only 3.92 % of your hosts average (hawaiiantel.net)
D-Validation Link:: http://testmy.net/stats/id-U8QD3KC4P
User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.4) Gecko/20060508 Firefox/1.5.0.4 [!]

[Konaguy]

I don't know what is going on with my connection! Can somebody help me? Is it this bad in some places? I've already talked to a customer service rep and he told me their techs are working on the problem.


Try doing a test now, it should be better ?
2006-07-10 22:12:22 Speed test @ lax.speedtest.dslextreme.com 2227/701 kbps
2006-07-10 22:10:50 Speed test @ www.sonic.net
1923/688 kbps
2006-07-10 22:09:27 Speed test @ dslreports-west2.speakeasy.net 2256/668 kbps
2006-07-10 22:08:11 Speed test @ dslreports.linkline.com
2549/744 kbps
2006-07-10 22:06:54 Speed test @ dslr-west1.megapath.net
2300/681 kbps

[Keith H.]

Try doing a test now, it should be better ?
2006-07-10 22:12:22 Speed test @ lax.speedtest.dslextreme.com 2227/701 kbps
2006-07-10 22:10:50 Speed test @ www.sonic.net (http://www.sonic.net/)
1923/688 kbps
2006-07-10 22:09:27 Speed test @ dslreports-west2.speakeasy.net 2256/668 kbps
2006-07-10 22:08:11 Speed test @ dslreports.linkline.com
2549/744 kbps
2006-07-10 22:06:54 Speed test @ dslr-west1.megapath.net
2300/681 kbps

I'm still sucking wind here in Kailua... :(

:::.. Download Stats ..:::
Download Connection is:: 520 Kbps about 0.52 Mbps (tested with 579 kB)
Download Speed is:: 63 kB/s
Tested From:: http://testmy.net/ (Server 1)
Test Time:: 2006/07/10 - 9:28pm
Bottom Line:: 9X faster than 56K 1MB Download in 16.25 sec
Tested from a 579 kB file and took 9.125 seconds to complete
Download Diagnosis:: May need help : running at only 23.94 % of your hosts average (hawaiiantel.net)
D-Validation Link:: http://testmy.net/stats/id-SK54FCB8P
User Agent:: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727) [!]

[Konaguy]

Wow I'm really cooking now :D.


2006-07-11 00:42:03 Speed test @ dslreports-west2.speakeasy.net 2572/694 kbps
del 2006-07-11 00:40:41 Speed test @ dslreports.linkline.com
2544/744 kbps

[Linkmeister]

Seattle server:

dslreports.com speed test result on 2006-07-11 02:56:06 EST:
887 / 365
Your download speed : 887 kbps or 110.9 KB/sec.
That is 24.3% worse than an average user on hawaiiantel.net

Your upload speed : 365 kbps or 45.7 KB/sec.
That is 22.1% worse than an average user on hawaiiantel.net

LA server:

dslreports.com speed test result on 2006-07-11 02:57:58 EST:
481 / 375
Your download speed : 481 kbps or 60.1 KB/sec.
That is 58.9% worse than an average user on hawaiiantel.net

Your upload speed : 375 kbps or 46.9 KB/sec.
That is 20% worse than an average user on hawaiiantel.net

SF server:

dslreports.com speed test result on 2006-07-11 02:59:52 EST:
870 / 370
Your download speed : 870 kbps or 108.8 KB/sec.
That is 25.7% worse than an average user on hawaiiantel.net

Your upload speed : 370 kbps or 46.2 KB/sec.
That is 21.1% worse than an average user on hawaiiantel.net

That's not encouraging.

[Konaguy]

Yeah I really don't know what to say except things look nearly normal
here....strange. As those speeds are rather unacceptable still :(

[davidl966]

My download speed is still capped at 90-100kbps. Before I used to get a consistent 170kbps. My speed has been reduced 53-59%.

[futless]

Aloha all. I've been monitoring this thread for about a week as i'm experiencing a slowdown here on Kauai (currently 70 kbps downloads). Finally gave tech support a call this morning and was told "recent updates" to Hawaiian Telcom network are causing problems with certain circuits.

The tech person said they are dealing with it on a case-by-case basis. So, if your experiencing a slowdown you should definitely call and file a trouble ticket. He said they will check my connection and report back withing 48 hours.

Also asked about re-provisioning my connection as recommended by Konaguy, but was told this could only happen if my old Fujitsu moden failed.

Good luck to all.
Greg

[Konaguy]

As far as I understood the SprintLink issues have been resolved. But apparently
there is still people with speed issues. I would certainly call up HawTel if
you fit into that category.

I do have some good news though, the new bandwidth should be coming online
partly by the end of this week and early next week.

[Konaguy]

Also asked about re-provisioning my connection as recommended by Konaguy, but was told this could only happen if my old Fujitsu moden failed.



I've e-mailed the folks I know at HawTel to get a better answer from them.
As it doesn't make sense to deny you an upgrade until the Fujitsu dies.

[Konaguy]

I got the highest speed test result ever this AM
(at least ever since I got HawTel DSL)

2006-07-11 14:56:35 Speed test @ lax.speedtest.dslextreme.com 2226/701 kbps
2006-07-11 14:55:22 Speed test @ www.sonic.net 2827/693 kbps
2006-07-11 14:54:14 Speed test @ dslreports-west2.speakeasy.net 2601/693 kbps
2006-07-11 14:53:04 Speed test @ dslreports.linkline.com 2522/742 kbps
2006-07-11 14:52:08 Speed test @ dslr-west1.megapath.net 2567/685 kbps

[Konaguy]

I've e-mailed the folks I know at HawTel to get a better answer from them. As it doesn't make sense to deny you an upgrade until the Fujitsu dies.

The answer I got is you can upgrade from the Fujitsu to a Westell. But
the process may be a bit awykward. But it may be a good idea to do
it now versus later, as the Fujitsu's are a bit dated.

[futless]

The answer I got is you can upgrade from the Fujitsu to a Westell. But
the process may be a bit awykward. But it may be a good idea to do
it now versus later, as the Fujitsu's are a bit dated.

Thanks for checking. I'll see what the trouble report reveals then consider options. Maybe, they'll have to reroute my connection anyway.

[Konaguy]

Thanks for checking. I'll see what the trouble report reveals then consider options. Maybe, they'll have to reroute my connection anyway.


No problem, if you have any further problems let me know

[Konaguy]

Evidently I found out the 10-14 day transitional period doesn't apply anymore.
It only applied when Verizon was still in control. Evidently the only slow point
is shipping the modem, which takes 4 days.

[Konaguy]

Greg,
Please contact me through my e-mail if you see this. As I've been able
to get you hooked up with the person that will be able to upgrade your
DSL connection from frame to ATM.


Aaron

[Linkmeister]

I only checked one this time (minutes ago).

Seattle:

dslreports.com speed test result on 2006-07-11 17:31:38 EST:
796 / 367
Your download speed : 796 kbps or 99.5 KB/sec.
That is 36.8% worse than an average user on hawaiiantel.net

Your upload speed : 367 kbps or 45.9 KB/sec.
That is 26.1% worse than an average user on hawaiiantel.net

[Konaguy]

I only checked one this time (minutes ago).

Seattle:

dslreports.com speed test result on 2006-07-11 17:31:38 EST:
796 / 367
Your download speed : 796 kbps or 99.5 KB/sec.
That is 36.8% worse than an average user on hawaiiantel.net

Your upload speed : 367 kbps or 45.9 KB/sec.
That is 26.1% worse than an average user on hawaiiantel.net

Hmmm Steve, I would seriously consider calling up Hawaiian Telcom
and opening a trouble ticket. As your speeds are still not right ?

[PBatoon]

I have a problem with my HawaiianTel DSL connection too. I here in Kapolei, Oahu I get horrible speeds. Heres my test results:

:::.. Download Stats ..:::
Download Connection is:: 564 Kbps about 0.56 Mbps (tested with 579 kB)
Download Speed is:: 69 kB/s
Tested From:: http://testmy.net/ (Server 2)
Test Time:: 2006/07/11 - 7:37pm
Bottom Line:: 10X faster than 56K 1MB Download in 14.84 sec
Tested from a 579 kB file and took 8.412 seconds to complete
Download Diagnosis:: May need help : running at only 27.01 % of your hosts average (hawaiiantel.net)
D-Validation Link:: http://testmy.net/stats/id-KHEL1BFGN
User Agent:: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322) [!]

If anyone has some kind of resolution that would be great. Someone told me to have my connectio rerouted or something but can someone fill me in on the details of that? My guildwars games have me lagging ridiculously ever since I got back from the mainland (yesterday)

[Konaguy]

I have a problem with my HawaiianTel DSL connection too. I here in Kapolei, Oahu I get horrible speeds. Heres my test results:
If anyone has some kind of resolution that would be great. Someone told me to have my connectio rerouted or something but can someone fill me in on the details of that? My guildwars games have me lagging ridiculously ever since I got back from the mainland (yesterday)

Best thing to do is call up Hawaiian Telcom DSL tech support and have a trouble ticket opened

[primix]

I am still the slowest one here. I called HawTel on July 9th and the tech told me that they would speed up my connection. I called them back on the 10th and the tech told me that they could upgrade my modem, but I would have to wait for their call back.

Download Speed: 81 kbps (10.1 KB/sec transfer rate)
Upload Speed: 116 kbps (14.5 KB/sec transfer rate)

HOW IS THIS POSSIBLE? :eek:

[Konaguy]

I am still the slowest one here. I called HawTel on July 9th and the tech told me that they would speed up my connection. I called them back on the 10th and the tech told me that they could upgrade my modem, but I would have to wait for their call back.

Download Speed: 81 kbps (10.1 KB/sec transfer rate)
Upload Speed: 116 kbps (14.5 KB/sec transfer rate)

HOW IS THIS POSSIBLE? :eek:

My best guess there is something wrong with your connection between
your location and the central office. Are you having constant disconnects ?
Are you using a Fujitsu or Westell Modem.

[Linkmeister]

Another funny (peculiar) thing about HawTel DSL: I have two separate phone lines in the house (486 prefix; 488 prefix). The 486 one is good for DSL; the 488 one is not (when you run the number through their "check for availability" test).

As I understand it, distance from switch is the principle for availability, so why would one phone number in the house work and the other not?

I walked in to pay my bill at the Pearlridge office today (they had two extra customer service people at a temporary table to help people who had questions about their bills; fortunately I didn't. They've at least kept my billing right.), so I asked, but of course nobody there had a clue. The person I spoke with suggested I call 611. Haven't done it yet, though.

[Konaguy]

Another funny (peculiar) thing about HawTel DSL: I have two separate phone lines in the house (486 prefix; 488 prefix). The 486 one is good for DSL; the 488 one is not (when you run the number through their "check for availability" test).

As I understand it, distance from switch is the principle for availability, so why would one phone number in the house work and the other not?



Yes you are right Steve, but I suspect the path the one phone line takes
is longer than the other one from the Central Office. Hence why DSL is
not available on one line, but available on the other.

I checked both prefixes they are housed in the Aiea CO.
http://www.dslreports.com/coinfo/clli/AIEAHICO/

[Linkmeister]

LA Server:

dslreports.com speed test result on 2006-07-12 03:27:57 EST:
856 / 374
Your download speed : 856 kbps or 107 KB/sec.
That is 32.5% worse than an average user on hawaiiantel.net

Your upload speed : 374 kbps or 46.7 KB/sec.
That is 25.3% worse than an average user on hawaiiantel.net

Do I have to hold on the phone for a while to get a trouble ticket established?

[Konaguy]

Do I have to hold on the phone for a while to get a trouble ticket established?

Steve, can you do me a favor (along with others who are having problems)
please post your speedtest results from http://farnsworth.uhnet.net:7123/.
It is a speedtest site at UH Manoa (and very accurate). If you can get
rated speeds there, then its less likely something is wrong with your local
configuration.

As for a trouble ticket, I would presume you'll have to wait to talk to a live person :(

Edit: Rated Speeds :

1.5Mbps=1200kbps
3.0Mbps=2500kbps

[futless]

Well my connection is back up to speed after putting in a trouble call to Hawaiian Telcom this morning. Not sure what they did (haven't heard back yet) but i just tested my connection with testmy.net and got this:

Download Connection is:: 550 Kbps about 0.55 Mbps (tested with 579 kB)
Download Speed is:: 67 kB/s
Tested From:: http://testmy.net/ (Server 1)
Test Time:: 2006/07/12 - 12:20am
Bottom Line:: 10X faster than 56K 1MB Download in 15.28 sec
Tested from a 579 kB file and took 8.625 seconds to complete
Download Diagnosis:: May need help : running at only 26.62 % of your hosts average (hawaiiantel.net) :mad:

The irony is, before the slowdown my uploads maxed out between 500-700 kbps and i was a happy camper. Since the slowdown, i've learned what kind of speed everyone else is getting (2000 kbps!!) and i'm sad...so sad.

Well, it's better than the 70 kbps i was enduring the past week and hopefull a re-provisioning of my connection to ATM is possible. Thanks again Konaguy.

Good luck to all. Greg

[Konaguy]

Well, it's better than the 70 kbps i was enduring the past week and hopefull a re-provisioning of my connection to ATM is possible. Thanks again Konaguy.


Absolutely no problem, I just wanted to do a good deed today :)...I guess
I did. Greg, if you have a chance could you do a speedtest here
http://farnsworth.uhnet.net:7123/. I'd like to see your results.

[futless]

Do I have to hold on the phone for a while to get a trouble ticket established?

Nope. I got a human being right away, no wait.

[futless]

Absolutely no problem, I just wanted to do a good deed today :)...I guess
I did. Greg, if you have a chance could you do a speedtest here
http://farnsworth.uhnet.net:7123/. I'd like to see your results.

Even faster!

Web100 Network Diagnostic Tool v5.3.3a
click START to begin
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 172.14Kb/s
running 10s inbound test (server to client) . . . . . . 658.05kb/s
Your Workstation is connected to a Cable/DSL modem
Information: Other network traffic is congesting the link

Edit.
Second test with more info.

WEB100 Enabled Statistics:
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 172.24Kb/s
running 10s inbound test (server to client) . . . . . . 677.09kb/s

------ Client System Details ------
OS data: Name = Mac OS X, Architecture = ppc, Version = 10.3.9
Java data: Vendor = Apple Computer, Inc., Version = 1.4.2_09

------ Web100 Detailed Analysis ------
Cable modem/DSL/T1 link found.
Link set to Full Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.

Web100 reports the Round trip time = 275.16 msec; the Packet size = 1448 Bytes; and
There were 39 packets retransmitted, 90 duplicate acks received, and 0 SACK blocks received
The connection stalled 1 times due to packet loss
The connection was idle 0.51 seconds (5.10%) of the time
This connection is network limited 99.66% of the time.
Contact your local network administrator to report a network problem
Contact your local network admin and report excessive packet reordering

Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: OFF
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: ON
RFC 1323 Window Scaling: OFF
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
Server says [72.234.149.123] but Client says [10.0.1.2]

[primix]

My best guess there is something wrong with your connection between
your location and the central office. Are you having constant disconnects ?
Are you using a Fujitsu or Westell Modem.

Fujitsu. I experience one or two disconnects every day.

Oh, by the way, here are tonight's test results... :(

WEB100 Enabled Statistics:
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 128.85Kb/s
running 10s inbound test (server to client) . . . . . . 146.61kb/s

------ Client System Details ------
OS data: Name = Windows XP, Architecture = x86, Version = 5.1
Java data: Vendor = Sun Microsystems Inc., Version = 1.5.0_06

------ Web100 Detailed Analysis ------
Cable modem/DSL/T1 link found.
Link set to Full Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.

Web100 reports the Round trip time = 101.37 msec; the Packet size = 1460 Bytes; and
There were 38 packets retransmitted, 48 duplicate acks received, and 67 SACK blocks received
The connection stalled 7 times due to packet loss
The connection was idle 2.48 seconds (17.71%) of the time
This connection is network limited 99.75% of the time.
Contact your local network administrator to report a network problem
Contact your local network admin and report excessive packet reordering
Excessive packet loss is impacting your performance, check the auto-negotiate function on your local PC and network switch

Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: OFF
Packet size is preserved End-to-End
Server IP addresses are preserved End-to-End

[Linkmeister]

From the UH site:

TCP/Web100 Network Diagnostic Tool v5.3.3a
click START to begin
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 388.36Kb/s
running 10s inbound test (server to client) . . . . . . 403.70kb/s
Your PC is connected to a Cable/DSL modem
Information: Other network traffic is congesting the link

I'm not sure how to interpret that.

What's the correct phone number to get a trouble ticket at HawTel?

[adrian]

What's the correct phone number to get a trouble ticket at HawTel?
643-4dsl. that's 643 4375

(god, I want to get rid of that repetition.)

[Linkmeister]

643-4dsl. that's 643 4375

(god, I want to get rid of that repetition.)

Thanks. I'll give them a buzz.

[PBatoon]

Heres my DSL results after this morning. I called HawTel yesterday afternoon and I almost waited an hour on my phone. So im gonna try agan today.

WEB100 Enabled Statistics:
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 387.21Kb/s
running 10s inbound test (server to client) . . . . . . 921.96kb/s

------ Client System Details ------
OS data: Name = Windows XP, Architecture = x86, Version = 5.1
Java data: Vendor = Sun Microsystems Inc., Version = 1.5.0_02

------ Web100 Detailed Analysis ------
Cable modem/DSL/T1 link found.
Link set to Full Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.

Web100 reports the Round trip time = 47.76 msec; the Packet size = 1460 Bytes; and
There were 68 packets retransmitted, 68 duplicate acks received, and 89 SACK blocks received
The connection stalled 3 times due to packet loss
The connection was idle 0.73 seconds (7.3%) of the time
This connection is network limited 99.65% of the time.
Contact your local network administrator to report a network problem
Contact your local network admin and report excessive packet reordering
Excessive packet loss is impacting your performance, check the auto-negotiate function on your local PC and network switch

Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: OFF
Packet size is preserved End-to-End
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
Server says [72.234.68.190] but Client says [192.168.1.45]

Idk how to interpret these results or what to say once I get to talk to one of their technicians. Would anyone guide me on that?

[PBatoon]

OK...so I just called HawaiianTel. They told me my speed is actually pretty good. My reaction overall is Wtf. How can it be good when others are averaging 1mbit per minute in my area (Kapolei)?

The guy I talked to said something about the central office and that the speed depends on the location from my house to the central office. Is there any way to calculate that? Because before when the company was Verizon I used to download files at 150-180 kybtes per second. I was gone from the mainland for a bout a month (June 10-July15) and now that I am back, my download speeds are pretty slow for a DSL connection. 40-60kbytes per second is just not cutting it for me, especially since im a gamer I've been starting to get major lag.

Anyone else from Kapolei have the same speed problems? Its starting to get really ridiculous especially since it seems as if the techie didnt know what he was saying.

[primix]

(god, I want to get rid of that repetition.)

haha good one

[Konaguy]

Even faster!

Web100 Network Diagnostic Tool v5.3.3a
click START to begin
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 172.14Kb/s
running 10s inbound test (server to client) . . . . . . 658.05kb/s
Your Workstation is connected to a Cable/DSL modem
Information: Other network traffic is congesting the link

The reason why I wanted to see the results of this test is because
it doesn't leave the state of Hawaii. The server is located at the
UH Manoa and transits through the HiX peering point. It is a good
way to see if its a local problem or a mainland backbone problem.

My gut is telling me, getting your connection reprovisioned from
frame (fujitsu) to ATM (Westell) should help.

[Konaguy]

Anyone else from Kapolei have the same speed problems? Its starting to get really ridiculous especially since it seems as if the techie didnt know what he was saying.

What kind of modem do you have- Westell or Fujitsu. Your speeds are
below what your supposed to be getting for 1.5Mbps connection.
You should be seeing ATLEAST 1200Kbps.

[Konaguy]

From the UH site:

TCP/Web100 Network Diagnostic Tool v5.3.3a
click START to begin
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 388.36Kb/s
running 10s inbound test (server to client) . . . . . . 403.70kb/s
Your PC is connected to a Cable/DSL modem
Information: Other network traffic is congesting the link

I'm not sure how to interpret that.

What's the correct phone number to get a trouble ticket at HawTel?

Steve, what kind of DSL modem do you have ? Westell or Fujitsu ?
Those speeds are atrocious.. You should be getting atleast 1200Kbps.

[Konaguy]

Fujitsu. I experience one or two disconnects every day.

Oh, by the way, here are tonight's test results... :(

WEB100 Enabled Statistics:
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 128.85Kb/s
running 10s inbound test (server to client) . . . . . . 146.61kb/s



I would inquire to see if your connection can be re-provisioned from frame
to ATM. It is obvious to me that your Fujitsu is crapping out. I have 3Mbps/768K
connection over ATM and I never get disconnected. By the way if your
provisioned over frame relay you are capped at 1.5Mbps.

Edit: If the tech tells you cannot get your connection re-provisioned, you
can, just let me know.

[PBatoon]

What kind of modem do you have- Westell or Fujitsu. Your speeds are
below what your supposed to be getting for 1.5Mbps connection.
You should be seeing ATLEAST 1200Kbps.

The Westell one. That guy that talked to me is an idiot. Im still pissed, lol.

[1stwahine]

Hey guys!! How do I test my speed? I live in Honolulu and my speed is too fast for me. It's Speedy Gonzales x 10!!!! I want to take a test to show too. Pleazzzzzz! ;)

Auntie pUpuLE :D

btw: I have a Westell.

[Konaguy]

The Westell one. That guy that talked to me is an idiot. Im still pissed, lol.

I sent you a PM, I might be able to help.

[Konaguy]

Hey guys!! How do I test my speed? I live in Honolulu and my speed is too fast for me. It's Speedy Gonzales x 10!!!! I want to take a test to show too. Pleazzzzzz! ;)

Auntie pUpuLE :D

btw: I have a Westell.

knock yerself out Aunty :D

http://farnsworth.uhnet.net:7123/
http://www.dslreports.com/stest

[Konaguy]

Just did this tonight :

2006-07-12 23:29:00 Speed test @ lax.speedtest.dslextreme.com 2499/727 kbps
2006-07-12 23:27:53 Speed test @ www.sonic.net 2809/691 kbps
2006-07-12 23:26:34 Speed test @ dslreports-west2.speakeasy.net 2596/694 kbps
2006-07-12 23:24:53 Speed test @ dslreports.linkline.com 2553/744 kbps
2006-07-12 23:23:53 Speed test @ dslr-west1.megapath.net 2572/697 kbps

http://farnsworth.uhnet.net:7123/

TCP/Web100 Network Diagnostic Tool v5.3.3a
click START to begin
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 738.26Kb/s
running 10s inbound test (server to client) . . . . . . 2.90Mb/s
Your PC is connected to a Cable/DSL modem

[Linkmeister]

Steve, what kind of DSL modem do you have ? Westell or Fujitsu ?
Those speeds are atrocious.. You should be getting atleast 1200Kbps.

It's a Westell. 2100, I think.

Update: new test from Seattle server:

dslreports.com speed test result on 2006-07-13 01:56:18 EST:
768 / 366
Your download speed : 768 kbps or 96 KB/sec.
That is 41.1% worse than an average user on hawaiiantel.net

Your upload speed : 366 kbps or 45.7 KB/sec.
That is 26.2% worse than an average user on hawaiiantel.net

[Konaguy]

Thats the same modem I have Westell 2100, works great for me.
It looks like, if you haven't, call up Hawaiian Tel and get a trouble
ticket started as you are not getting your rated speeds.

[Linkmeister]

Thats the same modem I have Westell 2100, works great for me.
It looks like, if you haven't, call up Hawaiian Tel and get a trouble
ticket started as you are not getting your rated speeds.

Thanks. I'll do that, but if it takes any feedback or plugging/unplugging from me it will have to wait till after the (YIKES) carpet cleaners come tomorrow. :D

Update: I was on hold for 20 minutes; called about 9:00pm, and finally gave up. I have better things to do at this hour than hang on to a telephone.

[primix]

Edit: If the tech tells you cannot get your connection re-provisioned, you
can, just let me know.

Thanks! I'm still waiting for their call back. If they don't I'll give a try again tomorrow night.

SHOULD THE TECH GIVE ME TICKET # ? I DIDN'T GET ONE.

[Konaguy]

Thanks! I'm still waiting for their call back. If they don't I'll give a try again tomorrow night.

SHOULD THE TECH GIVE ME TICKET # ? I DIDN'T GET ONE.


Were you able to talk to a tech ? or you just are waiting for a tech to call
you back. As far as I as I can figure, only a tech can give you a trouble ticket #

[pzarquon]

I'm beginning to think Hawaiian Telcom should start paying Konaguy for tech support services!

I guess as HawaiiThreads, and this thread in particular, climbs the search results for "hawaiian telcom dsl (hawaiiantel%20telcom%20dsl)," frustrated customers are just as likely to end up here than at Hawaiian Telcom's own site. And obviously, they're "reaching a human" a lot faster here!

[Linkmeister]

And obviously, they're "reaching a human" a lot faster here!

"On the internet, no one knows you're a dog." :D

[Konaguy]

I'm beginning to think Hawaiian Telcom should start paying Konaguy for tech support services!

I guess as HawaiiThreads, and this thread in particular, climbs the search results for "hawaiian telcom dsl (hawaiiantel%20telcom%20dsl)," frustrated customers are just as likely to end up here than at Hawaiian Telcom's own site. And obviously, they're "reaching a human" a lot faster here!


:D Well I have big heart and like helping people out (or at leas