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Hawaiian Tel DSL Speed problem?

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  • craigwatanabe
    replied
    Re: Hawaiian Tel DSL Speed problem?

    Originally posted by Palolo lolo View Post
    Satellite DSL available?
    Satellite is worse, I'm told. And no DSL, too far from a central office.

    Leave a comment:


  • Linkmeister
    replied
    Re: Hawaiian Tel DSL Speed problem?

    We switched to Roadrunner a month or two ago (2 months free!) and decided to keep it, so I called HawTel to cancel my DSL service. They checked and told me my DSL modem was so old they didn't want it back.

    Leave a comment:


  • GeckoGeek
    replied
    Re: Hawaiian Tel DSL Speed problem?

    My DSL speeds had fallen off some time back. I checked the wiring, even replaced my interior wiring. Still bad. Turned out my modem was failing (a white "Wirespeed"). New DSL modem (Black with built-in WiFi) and I was screaming away.

    Then a few months ago, HawTel upgraded my service. I'm getting 7Mbit service for the price of 3. Just wish my upload speed would increase. I'll need it when I finally sign up for a on-line backup service.

    Leave a comment:


  • Palolo lolo
    replied
    Re: Hawaiian Tel DSL Speed problem?

    Originally posted by craigwatanabe View Post
    Try living out here in the boonies on the Big Island. For me broadband is a whopping 500Kbs per second on a good night, 28kbs on a typical night. Really sucks sometimes...no all the time
    Satellite DSL available?

    Leave a comment:


  • pzarquon
    replied
    Re: Hawaiian Tel DSL Speed problem?

    Upgraded to the 7Mbps plan and got a new Motorola modem with built-in Wi-Fi (was using an old Westell brick modem for years).



    Over 6Mbps, albeit to a local server. No improvement at all uploading, which I guess was expected.

    Generally happy, but Hawaiian Telcom's "Just go to hawaiiantel.com/hsiconnect to finish up!" instructions was incredibly maddening false advertising. Terms of service popup, "master account login" prompt, and... I simply got stuck. And I thought I knew my "master account login" and am pretty savvy. Asking an average user to go through this gauntlet is madness.

    The irony is, if they'd just sent the basic configuration instructions for the modem, I'd be able to login locally and change my configuration as needed like any good geek. If you're going to inject an "idiot proof" step between a user and a system, better make sure that "idiot proof" step isn't worse than the straight-up system.

    Leave a comment:


  • craigwatanabe
    replied
    Re: Hawaiian Tel DSL Speed problem?

    Try living out here in the boonies on the Big Island. For me broadband is a whopping 500Kbs per second on a good night, 28kbs on a typical night. Really sucks sometimes...no all the time

    Leave a comment:


  • Palolo lolo
    replied
    Re: Hawaiian Tel DSL Speed problem?

    Originally posted by Linkmeister View Post
    Jeepers! So that's what the Prez meant when he mentioned it in the SOTU address last night.
    yet another indication how 'Third World' we are....:

    Leave a comment:


  • Linkmeister
    replied
    Re: Hawaiian Tel DSL Speed problem?

    P.S. Just got back from Seoul, Korea. Home fiber downloads are 100Mbps, uploads are 60Mbps. Screaming fast! Even their $15/mo. Mi-Fi type mobile hotspot gives you 6Mbps up/3Mbps down. Drool...
    Jeepers! So that's what the Prez meant when he mentioned it in the SOTU address last night.

    Leave a comment:


  • pzarquon
    replied
    Re: Hawaiian Tel DSL Speed problem?

    Thanks for the update. Alas I have a personal bias against Oceanic, so wouldn't switch, even if I could.

    Random story: The reason I dislike RoadRunner is because I had such awful service from them, even in Mililani, almost their backyard. I switched to Hawaiian Tel DSL and never looked back. But my wife missed digital cable, and in a moment of weakness, called to ask about it. Turns out that digital cable and RoadRunner are both no longer available for our townhome complex... even though we had it before. I guess they'd rather not deliver any service than poor service? That's the charitable explanation, at least.

    In any case, here's a SpeedTest.net result over Hawaiian Tel DSL (over 802.11n wireless), I think their middle (3MBps) service level:


    3.45Mbps Down/0.67Mbps Up

    I'm about to upgrade to either 7MBps or 11Mbps, though, since our house is now consuming streaming video by the truckload, and I do upload a fair amount of video (which takes forever at 0.6Mbps). Alas, the upstream on even their top home plan is "up to 1Mbps" -- why aren't there any high-upstream service plans for content creators?

    Anyway, I'll be sure to run and post another test when I upgrade.

    P.S. Just got back from Seoul, Korea. Home fiber downloads are 100Mbps, uploads are 60Mbps. Screaming fast! Even their $15/mo. Mi-Fi type mobile hotspot gives you 6Mbps up/3Mbps down. Drool...

    Leave a comment:


  • Linkmeister
    replied
    Re: Hawaiian Tel DSL Speed problem?

    This is kind of interesting. Got a two-months free offer from Roadrunner so we switched. I just ran a test:


    Huh.

    Leave a comment:


  • anapuni808
    replied
    Re: Hawaiian Tel DSL Speed problem?

    the modem sits off to the side, connected to A/C and a phone line jack. the connections to my laptop, dvd player & kindle are wireless. i will soon be adding a wireless HP printer also.

    Leave a comment:


  • craigwatanabe
    replied
    Re: Hawaiian Tel DSL Speed problem?

    doesn't your wireless modem still have wired ports in the back? Or is it exclusively wireless?

    Leave a comment:


  • anapuni808
    replied
    Re: Hawaiian Tel DSL Speed problem?

    I live in upper Makiki. My hub is the Hawn Tel building down on Bishop St. The service is a lot faster with a "wired" as opposed to a wireless set-up. When I changed to wireless last year, my speed went way down. I demanded a refund for the speed overcharges for a whole year = $290. I just had to start paying my bill again this month. They told me I was too far away from the hub - but they didn't tell me that til I changed to a wireless modem, after a year in my new house! It still puzzles me

    Leave a comment:


  • Palolo lolo
    replied
    Re: Hawaiian Tel DSL Speed problem?

    it depends how far you are from the hub. After about 1.5 miles,it starts dropping off. I'm in back of Palolo and the hub is 9th and Harding

    Leave a comment:


  • Linkmeister
    replied
    Re: Hawaiian Tel DSL Speed problem?

    I don't run them all at once. I downloaded them one after another to see if one of them might find something that was causing this. I've only got McAfee running all the time.

    Task Manager doesn't show anything peculiar, but reading it has always been a pain no matter what version of Windows I've had, although the Description column is a big help. The two big memory hogs are Eudora email and Firefox.

    Leave a comment:

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