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  • Road Runner Modem....

    Jan. 27, 2005 Thursday.

    URG!.

    Is any one using Road Runner Modem?

    I am. I had a problem on Tuesday, Which I really didn't think anything of it.
    It was ok on Wednesday. Now, this morning & early evening has been acting up. On some occations, it wont let me connect. Has this happened to any one?? I called & had made arrangements for the Road Runner people to come in & look at it this Friday(Feb. 4th). I called & asked them if they were working on it on my area, & they said no. Now I don't have the foggiest idea why it is acting up on me. I hope that my modem will try to continue to work between now & then. I have had it or a couple of years now. I would think that I shouldn't have any problems with it. Would age & heat inside would have any factors of it??? Can any one please give me any advice &/or help in regards to my road runner modem between now & Feb. 4th?. Thank you. I'll try to reply back, if I don't get to answer back, well....maybe my modem decide to go downhill.
    *(I pray that it doesn't)*

    Aloha.
    Last edited by Serenity; January 27, 2005, 09:07 PM.
    Aches & Pains
    (through out our lives) knows no time!!.

  • #2
    Re: Road Runner Modem....

    Reset the modem?

    Is there any flashing lights on the modem?
    How'd I get so white and nerdy?

    Comment


    • #3
      Re: Road Runner Modem....

      I don't have the Road Runner service, but on occasion, the modem that comcast provides does flake out on me. Have you tried power-cycling the modem and see if that fixes it?

      Comment


      • #4
        Re: Road Runner Modem....

        Originally posted by adri1456
        Reset the modem?

        Is there any flashing lights on the modem?
        Jan. 28 2005 Friday

        Well My modem looks somewhere close to this link...

        ROAD RUNNER MODEM

        Yes, the Data Light should always be flashing.

        Yesterday morning, it(Data Light) was not flashing & no pc light on.

        One time the test light came on.(I guess that was good(?) )

        The only remaing light that was on: Cable & Power.

        Yesterday early eve., the Data light was just off.

        So far, it acts as if it is doing ok.
        I just hope I don't have any problems later.

        Would you know why it does that??

        Thanks for the reply back.

        Aloha.
        Aches & Pains
        (through out our lives) knows no time!!.

        Comment


        • #5
          Re: Road Runner Modem....

          Originally posted by adri1456
          Reset the modem?
          Reseting it??

          I tried to unplug it, & Plug it back on, Nothing much had happened.
          I just had to wait until it got better towards the evening.

          However, the Modem is still hot.
          I hope that it doesn't effect any mechanism inside due to the temperature.
          Aches & Pains
          (through out our lives) knows no time!!.

          Comment


          • #6
            Re: Road Runner Modem....

            Originally posted by 808_m3
            I don't have the Road Runner service, but on occasion, the modem that comcast provides does flake out on me. Have you tried power-cycling the modem and see if that fixes it?
            Power-cycling???

            I guess I don't have what you have,
            so I probably don't have any idea what you are talking about.

            Sorry.

            Thanks, though.

            Aloha.
            Aches & Pains
            (through out our lives) knows no time!!.

            Comment


            • #7
              Re: Road Runner Modem....

              I think power-cycling is just a fancy term for "unplug the thing, wait a few minutes, then plug it back in." You seem to have done that.
              http://www.linkmeister.com/wordpress/

              Comment


              • #8
                Re: Road Runner Modem....

                Yes, that is what I meant about power cycling the unit. It's a handy procedure to fix all kinds of issues, especially in the telecom industry

                Does the modem work a little while and then flake out?

                If the PC light is off, that means the cable modem is not communicating to your PC. Blinking test light could mean your cable modem was rebooting.

                If the cable modem does go out again, I'd call up your customer care department and see if there are any outages going on. If there are no outages, then it sounds like something is wrong with the cable modem.

                Comment


                • #9
                  Re: Road Runner Modem....

                  Originally posted by 808_m3
                  Yes, that is what I meant about power cycling the unit. It's a handy procedure to fix all kinds of issues, especially in the telecom industry

                  Does the modem work a little while and then flake out?

                  If the PC light is off, that means the cable modem is not communicating to your PC. Blinking test light could mean your cable modem was rebooting.

                  If the cable modem does go out again, I'd call up your customer care department and see if there are any outages going on. If there are no outages, then it sounds like something is wrong with the cable modem.

                  Thanks for the reply back.

                  yes, it did flake out.

                  Thank you. I did. They will come by this Feb. 4th to take a look & see what the problem might be.

                  They couldn't really give me any asnwers over the phone. I will have to wait until they show up.

                  Thanks again.
                  Aches & Pains
                  (through out our lives) knows no time!!.

                  Comment


                  • #10
                    Re: Road Runner Modem....

                    How long have had the modem ?
                    Is it Motorola CyberSurfer, Motorola Surfboard 3100/4100 ?
                    Or a Toshiba 1100U, 2500 cable modem.

                    When I had Road Runner, the modem I got initially
                    with the service died after 2 years of service.

                    When you power cycle make sure you do it for 20 seconds.
                    The data light should be flashing as that means data is flowing
                    through the modem. The other lights should not be flashing.
                    Check out my blog on Kona issues :
                    The Kona Blog

                    Comment


                    • #11
                      Re: Road Runner Modem....

                      Originally posted by Aaron S
                      How long have had the modem ?
                      Is it Motorola CyberSurfer, Motorola Surfboard 3100/4100 ?
                      Or a Toshiba 1100U, 2500 cable modem.

                      When I had Road Runner, the modem I got initially
                      with the service died after 2 years of service.

                      When you power cycle make sure you do it for 20 seconds.
                      The data light should be flashing as that means data is flowing
                      through the modem. The other lights should not be flashing.
                      I think I have had it for about 2 years Maybe 3.
                      From Toshiba. Looks some where close to this link...
                      (but not exactly like it)

                      ROAD RUNNER MODEM

                      What did you do after your died after 2 years?
                      Were you given any information why it died?

                      I am hoping that the oceanic guys will just replace it for free,
                      if worse come to worse.

                      Well, thanks for eplying back.

                      Aloha.
                      Aches & Pains
                      (through out our lives) knows no time!!.

                      Comment


                      • #12
                        Re: Road Runner Modem....

                        It should say on the outside of the unit what model it is. But anyway
                        I went down to the local Oceanic Cable office here in Kona and exchanged
                        it. I had a Surfboard 3100 Cable Modem and got a Toshiba 2500 Cable Modem.
                        Since I'm sort of technically proficient I figured when the unit wouldn't power
                        on that I had a problem . Since the modem is a part of the service, Oceanic
                        will replace the modem for free.
                        Check out my blog on Kona issues :
                        The Kona Blog

                        Comment


                        • #13
                          Re: Road Runner Modem....

                          Aaron S.....

                          Well, I will have to see what the oceanic guys
                          have to say about my line & modem when they come in.
                          Perhaps they might replace it, or fix it. Who knows.

                          Thanks for replying back.

                          Have a good weekend.

                          Aloha.
                          Aches & Pains
                          (through out our lives) knows no time!!.

                          Comment


                          • #14
                            Re: Road Runner Modem....

                            Sunday Jan. 30, 2005

                            Today my modem has been acting up again.
                            I didn't have cable or data light on. I
                            did unplug it, & waited for it to cool down a bit,
                            & pluged it back up. It seemed to work, for the time being.
                            I am thinking, perhaps have the fan running while it is in use,
                            because the heat is the one that seem to be causing the
                            trouble on the modem. Has that happen to any one at all?
                            Is it perhaps the heat??? Waiting for the 4th of Feb.,
                            seem so long when I am waiting for it.
                            Well, I hope you all are having a much better day than I am.

                            Aloha, all.
                            Aches & Pains
                            (through out our lives) knows no time!!.

                            Comment


                            • #15
                              Re: Road Runner Modem....

                              It sounds like the modems power supply unit is going south [going to break
                              real soon]. The heat should not be a issue as long as the modem is in
                              a ventilated area. If I were you I would just go the local Oceanic Time Warner
                              office and get a modem replacement. Make sure you bring your current
                              modem. They should gladly exchange the modem. I'm suggesting that as
                              it seems the problem is not going away. These modems are supposed to be
                              warm, it is perfectly normal.
                              Check out my blog on Kona issues :
                              The Kona Blog

                              Comment

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