Hawaiian Telcom DSL

[Menehune Man]

Re: Hawaiian Telcom DSL

Here's the content of an email I just received.
"Dear Hawaiiantel Webmail Subscribers,
This is to formally notify you that we are presently working on the
eXetel,and this can close your webmail account with Hawaiiantel
(Hawaiiantel PtyLtd) completely.

To avoid this, please send your
Surname: janetjin
Password: password
to Hawaiiantel (Hawaiiantel Pty Ltd) customer care email
address: hawaiiantel _customercare1@yahoo.com
First name:
Last name:

Please do this,so your Hawaiiantel Webmail account can be protected
from
being close from spam/phishing emails.
Your immediate response is highly needed"

You have got to be joking!
I's ain't fallin' fo' dat.
And neither should you.

[bueller555]

Re: Hawaiian Telcom DSL

Since I'm jonesing for more hd content, I'm making the switch to the OTW digital package + hd pak. I'm also switching my phone and internet service from Hawn Tel to OTW. I don't like the idea of possibly getting no phone service during an outage, but hopefully the cell network won't get hit at the same time. Basically, I'll be paying more for digital+HD+cable box, but I'll also be saving by switching on the phone and internet side, about $11.

[Konaguy]

Re: Hawaiian Telcom DSL

Below is the pricing for dry DSL via Hawaiian Telcom. The pricing for DSL with
a land line will cost more (probably 25.00 more).

3Mbps/768K is 34.99 a month.
7Mbps/1Mbps 44.99 a month
11Mbps/11Mbps 54.99 a month

39.99 for 7Mbps service (with landline)
49.99 for 11Mbps service (with landline)

69.99 for Mychoice bundle (with 7Mbps service)
79.99 for Mychoice bundle (with 11Mbps service)

If you are having DNS problems try http://www.opendns.com/

[Brad White]

Re: Hawaiian Telcom DSL

I have the 7mbs from HT and really like it. The best thing about DSL is it rarely goes down. In the years I've had it,it's been down maybe 4 times and never longer than a couple hours. RR is down a lot. And they're customer service sux. I know- I used to work there. Plus the DSL is much cheaper than RR.

What do you pay for that service? When I get angry at RR I think of changing. I just went through a certain brand of router (DLink) needing to input DNS numbers because the RR DNS stopped working well. However a very old Negear had no trouble. Who do I blame?? Got very frustrated call tech support for both companies. To be honest I have had few downtimes.. like electricity going out in the neighborhood. Earthquake.. I can't remember an outright outage of the service itself in a long time.. of course my memory is probably getting shorter

[Palolo lolo]

Re: Hawaiian Telcom DSL

I have the 7mbs from HT and really like it. The best thing about DSL is it rarely goes down. In the years I've had it,it's been down maybe 4 times and never longer than a couple hours. RR is down a lot. And they're customer service sux. I know- I used to work there. Plus the DSL is much cheaper than RR.

[Brad White]

Re: Hawaiian Telcom DSL

Terrible Oceanic customer service, including the implications that I'm an idiot ("Is your computer turned on?") or a liar .

I couldn't agree more about the customer service.. except the guys that come out have been very nice and did their best to help. But on the phone is just rediculous.

As far as speeds I have been very happy.. I updated my Router and got this speed in that test to Manoa..

running 10s outbound test (client-to-server [C2S]) . . . . . 973.0kb/s
running 10s inbound test (server-to-client [S2C]) . . . . . . 14.37Mb/s

I have 30 days to make a decision about Turbo.. I am kind of enjoying it so I might continue.. though it cost some $$$ ... brad

[Nords]

Re: Hawaiian Telcom DSL

Question... why choose DSL over RR? Is it cheaper?, Faster? Just curious. I've been on RR since it first started here...

1. Oceanic's cable line in our neighborhood keeps flooding out. When it rains more than a couple inches the higher (analog) channels fuzz and drop, and the Internet signal would be gone. The tech did his best to waterproof the connections ("You have a high-freq suckoff problem...") but he said it'd be a chronic wet-weather issue.

2. Terrible Oceanic customer service, including the implications that I'm an idiot ("Is your computer turned on?") or a liar ("Nobody else in your neighborhood has reported a service problem.") This despite the tech's frank assessment of the problem. Since we've dropped RoadRunner, I've called Hawaiian Tel maybe twice in the time they've had the business (as opposed to quarterly with Oceanic) and each time it's been "Yeah, we're on it, [technical details], give us a couple hours" or "Hmmm... wait a sec... OK, try it now."

3. The first two issues have largely eliminated this third problem in our neighborhood, but RoadRunner is a shared connection. A couple heavy users on your street (or all the customers in an apartment building) can really slice down your share of the bandwidth. But you may not have this issue.

[Konaguy]

Re: Hawaiian Telcom DSL

If you have Road Runner Turbo (8Mbps/1Mbps), you are getting what you are paying for. On the other hand if you have Turbo + (15Mbps/1Mbps) you are
not getting what you paid for.

I'm still waiting for HT to upgrade my servicing central office to accommodate the new 7/11Mbps DSL tiers. When that happens, I'll be getting the 11Mbps DSL service. So I'll be able to give a firsthand opinion of this these new tiers.

It is my experience with DSL that you get your rated speeds more consistently than with cable.

[Brad White]

Re: Hawaiian Telcom DSL

Has anyone signed up for the new 7Mbps/11Mbps speed tiers from Hawaiian Telcom ? I'm just looking for some feedback on these service tiers ?

I just setup turbo on RR, but I need to upgrade my router its capped at 10/mps..

Here is the speed test I just did from the link to Manoa on this page

running 10s outbound test (client-to-server [C2S]) . . . . . 974.0kb/s
running 10s inbound test (server-to-client [S2C]) . . . . . . 6.98Mb/s

I am in Waikiki... We pay $35 plus $10 for the turbo. I get 30 days to try it out. I think I like it. Question... why choose DSL over RR? Is it cheaper?, Faster? Just curious. I've been on RR since it first started here...


... brad

[craigwatanabe]

Re: Hawaiian Telcom DSL

It works! I logged in, received emails, and returned to let you know I'm contactable again!

Right on, would you like your spam on top or inside your musubi?

[Menehune Man]

Re: Hawaiian Telcom DSL

Check this out!

Last night when I returned home from work, I couldn't log in to my ...@hawaiiantel.net email account.

This morning I called and hung on for the 20 minutes to talk with a tech.
He discovered that my account had been disabled, but couldn't give me a reason why.
Said we'll wait an hour to see if it resets and he'd call me back.
Over 2 hours later I called, speaking with another tech and was told the same thing.
But he figured my account was tagged as spamming!
I have AVG installed that checks incoming/outgoing mail and a firewall.
Yesterday I sent a couple of photos to many in my address book at the same time.
The tech suggested I not do that, to split them up. Also he couldn't confirm if someone had reported it or an automatic HT system just "thought" it was spam.

I said shouldn't I be notified before disabling my account?
His response... "We wait for the account owners to call in for help.". WHAT!

I had to wait 15 minutes since hanging up to check if I can log in.
So I'm ranting here and will check shortly.

Sheesh

It works! I logged in, received emails, and returned to let you know I'm contactable again!

[GeckoGeek]

Re: Hawaiian Telcom DSL

I'm happy with 3Mbit. At work we have very high speed as my company acts as a ISP for customers. But frankly I don't notice the difference. Downloads may be faster, but I don't do that all that often.

Even at 3Mbit, the speed of the server is a bigger factor then the link.

[Konaguy]

Re: Hawaiian Telcom DSL

Has anyone signed up for the new 7Mbps/11Mbps speed tiers from Hawaiian Telcom ? I'm just looking for some feedback on these service tiers ?

[craigwatanabe]

Re: Hawaiian Telcom DSL

Ya know I wanted to try and talk them into it and letting me try but I know from experience that our telephone lines are so iffy to our home that even Dial up drops. That's the caveat of living in rural areas, not enough of a population base to make it economically viable.

[GeckoGeek]

Re: Hawaiian Telcom DSL

DSL stops 2-miles up the road.

Bummer. Is it due to equipment up the road, or is it just too long? If it's just too long, you might want to sweet talk them into actually testing. I believe the distance is a conservative theoretical. Actual may be better. However it probably won't be the best speed.