Jack In The Box Introduces Self Service Kiosks?

[Amati]

Re: Jack In The Box Introduces Self Service Kiosks?

So maybe it would be a decrease of entry level jobs (fast food cashier), but increase in high tech computer programming and repairs. So, were do the people with limited reading skills fit in, or sight impaired, etc. Unless it is like at the airport, where there are backup people to help with the kiosks.

Sorry, I was not clear in my posting. When I asked about limited reading ability, I was speaking about the customers. What happens to customers who have limited reading ability, or sight? Is there a "live person" for backup to help people who are not wanting to use a machine?
Pushing the public into the computer age is just fine, if you do not mind losing customers in the process.

[Did you know that over 155 thousand adults in Hawaii are functionaly illiterate?]

[johmbolaya]

Re: Jack In The Box Introduces Self Service Kiosks?

Going back to topic, a self service drive through kiosk would be great, no more deciphering garbled voices on a bad speaker box.

When that happens, I like to do my human beat box routines.

[joshuatree]

Re: Jack In The Box Introduces Self Service Kiosks?

Perhaps vocational training? Ultimately, isn't this just society progressing? College used to be for the elite, now it's available to everyone who wants it.

Going back to topic, a self service drive through kiosk would be great, no more deciphering garbled voices on a bad speaker box.

[Amati]

Re: Jack In The Box Introduces Self Service Kiosks?

So maybe it would be a decrease of entry level jobs (fast food cashier), but increase in high tech computer programming and repairs. So, were do the people with limited reading skills fit in, or sight impaired, etc. Unless it is like at the airport, where there are backup people to help with the kiosks.

[joshuatree]

Re: Jack In The Box Introduces Self Service Kiosks?

...and more job losses. <sigh>

Guess it depends on how one views it. You figure now you need field techs to maintain such systems so it's a job elsewhere.

[tutusue]

Re: Jack In The Box Introduces Self Service Kiosks?

...and more job losses. <sigh>

[joshuatree]

Re: Jack In The Box Introduces Self Service Kiosks?

Near my house there is a Jack In The Box & went to get food for dinner and noticed there was a kiosk machine near the registers. There was a gal next to it insisting that we use the machine to input what we wanted.

First thing I thought, OH my this machine is great but isn't it going to replace YOU (refers to the gal next to the machine)

I managed to follow along the glitzy touch screen and the womans voice guiding us as I bounced around from screen to screen.

The machine takes cash & credit cards

Upisde, you do NOT have to give your first name and do not have to repeat it 2-3 times if the cashier just did not grasp your name.

I came across such device at a Taco Bell years ago down in Irvine, CA. The way I see it, it's a computerized twist on those machines they have in Japan where you look at the plastic model dishes, select and pay the vending machine, get your receipt stub, and go in to be served by the staff. Personally, I like them since you don't have to repeat as you've mentioned. I'm sure it helps cut cost overhead for the franchise. Instead of two cashiers taking orders, have two kiosks and one worker to bring the food out.

[DannyWilliams]

Near my house there is a Jack In The Box & went to get food for dinner and noticed there was a kiosk machine near the registers. There was a gal next to it insisting that we use the machine to input what we wanted.

First thing I thought, OH my this machine is great but isn't it going to replace YOU (refers to the gal next to the machine)

I managed to follow along the glitzy touch screen and the womans voice guiding us as I bounced around from screen to screen.

The machine takes cash & credit cards

Upisde, you do NOT have to give your first name and do not have to repeat it 2-3 times if the cashier just did not grasp your name.