I've been unable to pay my T-mobile bill online for several months now. You log in, fill in the appropriate blanks, then press NEXT ... and nothing. It just sits there. Nada. But since there are other ways of paying, I've done that.
(And it freezes for me on a variety of computers and operating systems.)
Today, I got curious as to why this is, and plunged into the whirlpool of T-Mobile technical support. I was on the phone for more than an hour, basically being told this "was not a known issue" because "no one has ever complained." My response that "well, it's an issue NOW and I'm a customer who IS complaining" would earn me only a transfer to another tech person. They kept trying to get me off of the phone by saying they'd place a note in my personal file (!!!) about this problem. No, I'd say, log this in as a complaint about a potential problem in your online system, so then it is KNOWN issue.
So. Anyone else have a blockage trying to pay T-Mobile online? This is only a Web issue, and doesn't prevent you from paying in a different way...
(And it freezes for me on a variety of computers and operating systems.)
Today, I got curious as to why this is, and plunged into the whirlpool of T-Mobile technical support. I was on the phone for more than an hour, basically being told this "was not a known issue" because "no one has ever complained." My response that "well, it's an issue NOW and I'm a customer who IS complaining" would earn me only a transfer to another tech person. They kept trying to get me off of the phone by saying they'd place a note in my personal file (!!!) about this problem. No, I'd say, log this in as a complaint about a potential problem in your online system, so then it is KNOWN issue.
So. Anyone else have a blockage trying to pay T-Mobile online? This is only a Web issue, and doesn't prevent you from paying in a different way...
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