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Thread: Queen's Medical Center

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  1. #1

    Default Queen's Medical Center

    Is it just me or does Queen's Medical Center treat everyone like dirt? They make billing errors and just ignore requests for resolution. Have you ever looked at the Hawaii Better Business Bureau site regarding the complaints against QMC? They have hundreds of unanswered, opened complaints and their BBB rating is UNSATISFACTORY. What a disgrace to the Hawaiian Medical Community.

  2. #2
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    Default Re: Queen's Medical Center

    Y'all need a good socialized health service.

  3. #3
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    Default Re: Queen's Medical Center

    Hmm... I've been dealing with them quite a bit in the last few months, and so far so good in terms of billing. Of course, there are still more things on the horizon, so anything could happen, I suppose.

    As far as quality of health care, I have nothing but very good things to say about the place.

  4. #4

    Default Re: Queen's Medical Center

    I was in there for major surgery last year and they provided excellent care. The only thing I could see improving was to have the TV change channels in both directions instead of just going upward.

    Food was good. Then again, I'll eat MRE's at a campsite without complaint.

    Didn't have any problems with billing or anything afterward.

  5. #5
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    Default Re: Queen's Medical Center

    Quote Originally Posted by Composite 2992 View Post
    The only thing I could see improving was to have the TV change channels in both directions instead of just going upward.
    Whoa nelly, that drove me up the wall. Thankfully there only 60-odd stations to sift through.

  6. #6

    Default Re: Queen's Medical Center

    I went there one time. I got and paid my bill. Then they sent me a partial refund. So I guess they did screw up the billing.

  7. #7
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    Default Re: Queen's Medical Center

    to the original poster-i don't work for queen's but for another hospital organization. what kind of billing errors were made & what steps have you taken to get them corrected? feel free to message me privately. i might be able to point you in the right direction toward getting a resolution.

  8. #8

    Default Re: Queen's Medical Center

    I believe that when deciding on medical care to not put more importance on the efficiency of the billing department than on the quality of the medical care.

    For example, one hospitalization of a family member was at a "pay per procedure" hospital. They sent us to collection over their $20 billing error. But, the medical care was good, so I'd use them again.

    Meanwhile, another family member has insurance that covers all medical care for no additional fee above the monthly premium. At a mainland hospital, they experienced horrible medical care ... but there were no billing problems.

    So for my family, I'll take "good care" as the first priority. Billing problems are definitely secondary in my experience.
    Now run along and play, but donít get into trouble.

  9. #9
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    Default Re: Queen's Medical Center

    i agree, amati, in the sense that should it have been my employer, i would rather a patient be annoyed with us over billing versus patient care any day. that said, i am sure any healthcare worker would want patients to feel more than satisfied about all aspects of service, including correct and fair billing practices. most of the time patients become patients is because they are not well and want to get better. a patient/patient's family do not need the extra stress of billing mistakes that cause an account to go to collections. in the original poster's mom has Alzheimer's. that's more than a world of worry enough.

  10. #10
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    Default Re: Queen's Medical Center

    one more thing: a quick look at the hawaii BB site shows qmc has 7 complaints in the typical BB reporting period of 36 months. of these, 6 were related to billing; the 7th was re service. two complaints were resolved with the remainder showing no response.

  11. #11

    Default Re: Queen's Medical Center

    http://www.hawaiinewsnow.com/story/3...ients-visitors

    You'll get your walking exercise from the parking lot.

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