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Thread: Poor customer service at restaurants

  1. #1

    Thumbs down Poor customer service at restaurants

    How about a new thread on poor service. Maybe they will read this and change their ways.

    We used to eat at Lung Fung in Hawaii Kai. No more.
    When we first started to eat there, they had no customers at all. The owner would be sitting behind the counter with a long face. He would purk up when we walked through the door. Most of the time we were the only ones there.
    As he got more customers service got really slow. So bad we sometimes waited an hour to get the food.

    Another is Duck Yuen in Niu Valley. Food comes faster, but you got to watch out for falling food and spilling water. When you get water. They will push you on the side to put plates down.

    Anyone want to vent????

  2. #2
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    Default Re: Poor customer service

    Vent? Yeah, I want to vent about poor customer service.....the United States government. First, everything about Bush and now Obama with his ill conceived stimulus and bailout packages.
    Peace, Love, and Local Grindz

    People who form FIRM opinions with so little knowledge only pretend to be open-minded. They select their facts like food from a buffet. David R. Dow

  3. #3
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    Default Re: Poor customer service

    Is the food good at that restaurant? How are the prices?

  4. #4

    Default Re: Poor customer service

    It is unfortunate that many businesses don't understand that customer service is their life's blood. Making no excuses, but big corporations have a had time because their infrastructure is so big and massive, but small companies should always do better. It really starts at the top -- if the boss or owner doesn't insist on good customer service, then that lack of focus pemeates the whole company. What a shame -- and then these businesses wonder why they went broke.

  5. #5

    Default Re: Poor customer service

    It all boils down to the owners/mgt. If they want good cust. service for their patrons, they will make sure it happens, 100%.

    Reminds me of the morning I went into the Palolo McDonalds for a coupla bacon bicuits knowing all too well it would be the billionth excercise in drilling/grilling those behind the counter who usually can't even count..., when lo and behold, the mgr. was ON IT, making the experience a shocking eye opener/reminder on how to properly run a counter.

    My first real job, 15 yrs. old, was at a JitB in LA. We were always busy but still kicked ass, with politness, efficiency, proficiency, etc. How come those for the past decades are so often pathetic at their easy jobs?

  6. #6

    Default Re: Poor customer service at restaurants

    Much as we complain about the poor English skills of those waiting on us at fastfooderies, those folks are generally busting their butts.
    Burl Burlingame
    "Art is never finished, only abandoned." -- Leonardo Da Vinci
    honoluluagonizer.com

  7. #7
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    Default Re: Poor customer service at restaurants

    Most restaurant`s have cut back on staff, front and back house. Results, poor service and long wait for your food. Don`t expect any improvement until the economy gets better.
    bin dea-dunn dat.

  8. #8

    Default Re: Poor customer service at restaurants

    Quote Originally Posted by oggboy View Post
    Most restaurant`s have cut back on staff, front and back house. Results, poor service and long wait for your food. Don`t expect any improvement until the economy gets better.
    A restaurant that has poor service and long waits for food probably will not be around long enough to see the economy get better.
    Now run along and play, but donít get into trouble.

  9. #9

    Default Re: Poor customer service at restaurants

    Gyotaku has pretty good food. But we've had repeated experience of very slow service. Even when it's not that busy. That place is not high on our list.

    If the service were prompt, then I'd have zero complaints.

  10. #10
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    Default Re: Poor customer service at restaurants

    Quote Originally Posted by Amati View Post
    A restaurant that has poor service and long waits for food probably will not be around long enough to see the economy get better.
    Maybe, maybe nutt!!!
    bin dea-dunn dat.

  11. #11
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    Default Re: Poor customer service at restaurants

    Question 1. If you have gone to this sit-down style restaurant, and received poor service, but the food was delicious, would you go back?

    I would. I would go back, hoping that the previous server had been let go. I tip even bad servers and bad food, but I tip high for great service. I'd give them a few more chances.

    Question 2. How long is too long to wait for that delicious food, in your opinion?

    I'd wait about an hour, and not longer, especially if I ordered a complex meal, or time-consuming dish. Which is about never.

    Question 3. If it's a fast food joint, how long is too long?

    I had a friend a while ago, and she must have thought every place was BK, and she could get it her own way... always made some complicated list of substitutions. I asked her why one time. She said it was so she could get a fresh order that hadn't been sitting around too long... ha ha, didn't she know that you don't irritate the kitchen staff or bad stuffs could happen to your food? It always took extra long to get our food, is she was around. Sheesh.

  12. #12
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    Default Re: Poor customer service at restaurants

    1) Maybe. There was a time Albert and I went to this restaurant called Marbella back in 2003. The day we went there was only one person serving all of the patrons (around 15 people or so). The food was alright but we waited kind of a long time. When we told of our experiences to other people they was kind of shocked saying that they had good service there. A few months later I went there again for lunch, again while the food was good, the service was a buffet. The place had closed down a couple of years ago.

    2) It depends on what I am waiting for. I don't mind waiting for the time it takes to prepare the food after I order it. I do mind waiting a long time before someone comes over and takes the order.

    3) Maybe about 5 to 8 minutes per person who has ordered before me.

  13. #13
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    Default Re: Poor customer service at restaurants

    Going to an IHOP when there are three other tables and waiting 45 minutes for two orders of eggs and pancakes is not acceptable in my opinion. This happened to us a few weeks ago. Of course we also had to wait ten minutes just to be seated because the host was rolling silverwear in full sight of us and didn't want to stop to do his primary job.

    Now, waiting 45 min at a steakhouse? That's to be expected.

    Can't think of anything creative this time


  14. #14

    Default Re: Poor customer service at restaurants

    After 15 mins. I would have already guzzled some syrups from the syrup caddy and cancelled my order, walking out quite happy.

    I don't wait 45 mins no where unless there's plenty to distract and entertain me, plus knowing the food is killas.

  15. #15
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    Default Re: Poor customer service at restaurants

    wow - i'm not quite sure what to say - thread speaks for itself

    for some they work long hours (truth in that)
    for some they want what they pay for (truth in that)

    i completely understand how difficult it is to deal with different personalities when it comes to customer service wether you are the customer or the employee/employer restaurant owner etc. lord knows i've had my way with words at some of them....but i always go back or call to apologize...sometimes it is way too late...but i made the effort to at least apologize even it was or wasn't my fault

    i tell myself they are either having a bad; not enough workers or just a plain diva with a tude

    95% of the time I smile and I ask them if they are okay; or someone that was there before me pissed them off; tell them i have a gay discount card similar to a coupon if they are willing to take it.....a little joke helps once in awhile....if they look at me funny it's been a long day at work....if they laugh...usually helps along the way....majority of the time you can only do so much to put a smile on their faces...laughing at me or with me? doesn't really matter....i've somehow helped by releasing tension or stress....i leave them a huge tip...hoping it will help

    for some they would give me that "who in the hell is this mahu" look

    but a little laughter helps along the way

    i had one waitress gal at a local restaurant at aloha tower ask me with an attitude.....are you always this friendly and comical...my answer was yes...why not? i'm a 34 year old fag...if i frown all the bloody time...just imagine the wrinkles that'll add on my big fat nose and face?

    surely she came back - we chatted a bit - sure enough she had a bad day.....(yes that shouldn't in anyway allow the poor customer service part)

    for some they just need someone to acknowledge them.....and for some it's just another tale to tell others at how ugly and poor their customer service is....

    i personally believe it is just wasted energy at times

    mahalo have a pleasant week

    now waiting for service 45 minutes or over.....i just walk out with a smile and thank you
    Last edited by Seeking Penance; February 10th, 2009 at 09:01 PM. Reason: i'm a bad speller..i should be punished with the whip..LOL...or sometimes i don't make sense - mahalo
    stay forever young

  16. #16
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    Default Re: Poor customer service at restaurants

    IHOP, Ruby Tuesday, and every other Restaurant for that matter. Believe me, it`s because high rents that can`t cut it. Every place is hurting and the only way to stay alive is cutting back on staff. Whats happening is more stress for the workers. More like double the work load, and heavy pressure.
    bin dea-dunn dat.

  17. #17

    Thumbs down Re: Poor customer service at restaurants

    Most pake resturant food taste the same to me.
    Only reason we go to Duck Yuen or Lung Fung is because it on the way home after our regular Sunday outting.
    If I had my way, I'd go someplace else. But it's convenient, on the way home, and I'm just fallowing the gang.

    I live in Kaneohe. We have Ihop and Ruby Tuesday at the mall. With all the talk about poor service, I refuse to give them any of my money.

  18. #18
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    Default Re: Poor customer service at restaurants

    Y'all are spoiled rotten.

  19. #19

    Default Re: Poor customer service at restaurants

    Quote Originally Posted by SusieMisajon View Post
    Y'all are spoiled rotten.
    Thank you for reminding us of that, Susie. It's completely true.

    pax

  20. #20
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    Smile Re: Poor customer service at restaurants

    Just a thought...

    If you're not satisfied with the service, you could try speaking to the owner/manager. First, tell them about something you liked/enjoyed (e.g. the food, the atmosphere, the large screen tv, whatever) and that you want to come back. Then kindly suggest that their customer service could improve by <insert improvement here>. They could totally ignore you or they could listen to you, but at least you tried.
    "So often times it happens that we live our lives in chains
    And we never even know we have the key"
    -- Already Gone, Jack Tempchin & Bob Strandlund

  21. #21

    Default Re: Poor customer service at restaurants

    Quote Originally Posted by ddp337 View Post
    They could totally ignore you...
    I think that is in bold print in the instructions manual.

  22. #22

    Default Re: Poor customer service at restaurants

    Quote Originally Posted by Seeking Penance View Post
    now waiting for service 45 minutes or over.....i just walk out with a smile and thank you
    45 minutes is the time limit I use too. I wouldn't walk out as you never know that a restaurant worker might yell or chase you to seem like you're doing a dine and dash. But, it would be the last time I'll go to that restaurant.

  23. #23
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    Default Re: Poor customer service at restaurants

    i don't know if 45 minutes is always acceptable, even in a fine dining restaurant, to wait either. i think maybe 30 minutes is okay, depending on what the food is. it shouldn't take 45 minutes for a steak to be prepared to temp and brought over with the proper accouterments. if something takes longer than twenty minutes to get to the table, i believe the servers should tell patrons so up front.

    some months ago, our rack of lamb and kurobota pork/divers scallop entrees (at a beachside joint that charges minimally $30 a plate) came about 45 minutes after our salads were cleared from our table. mind you, the service of entrees after salads at a high-level restaurant is supposed to be timed so that the entree arrives shortly after the salads are cleared away. the servers in the front of the house have to communicate the cooks in the back as to when to fire which entrees next so that this happens seamlessly.

    after the first fifteen minutes of our wait, our server came by to check on us several times and apologized for the delay. the dining room manager also came by a couple of times, offering to refill our wine glasses at no cost. as we were finishing our entrees, they insisted we order a dessert on the house, and the manager served it to us personally. they knew that long of a delay was substandard for their echelon of business. i will add that my lamb was cooked a little unevenly, as were the carrots accompanying it. some of the carrots were overcooked; others were so undercooked they were just short of blanched. eric's pork was a little overdone as well.

    but because that restaurant tried so hard to rectify a wrong without our asking, eric and i will definitely give them another chance. it was a slow night: our seating time was at 8pm, and i think we were one of only five tables at a place with about twenty tables. they likely sent their kitchen's A-team home early and the B team got a little too complacent.
    superbia (pride), avaritia (greed), luxuria (lust), invidia (envy), gula (gluttony), ira (wrath) & acedia (sloth)--the seven deadly sins.

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  24. #24
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    Default Re: Poor customer service at restaurants

    That is a long time to wait ! These people are supposed to be professionals and should be able to get their timing right. I would have just walked out after 30 mins.
    Having said that,,,,, I have had wonderful service by the most polite people you could hope to meet in Hawai'i. Of course the food was superb. I came back to England with a few recipe books but they are totally useless. Many of the meals which I had there, I tried to copy but couldn't get the right ingredients here.

    Even my lovely Kona coffee has to be sent to me by friends in Hawai'i. I keep it in the freezer and just take out a packet when I need it.

  25. #25
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    Default Re: Poor customer service at restaurants

    Quote Originally Posted by cynsaligia View Post
    but because that restaurant tried so hard to rectify a wrong without our asking, eric and i will definitely give them another chance.
    I think this might fall under good customer service, rather than poor customer service. They knew of the problem and while they couldn't fix the original problem they tried to least make up for it in other ways.

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