If you have a mortage with Bank of Hawaii and had not made your January payment by 1/10/2011 you likely got a recorded call from the bank reminding you that your payment is overdue and may be subject to late charges if made after the 15th.
The bank's real policy is that payments may be made up to and including the 15th without being considered "late."
I got one of those calls yesterday (the "service" started yesterday) and when I was informed by a recorded voice that I was late on my mortgage payment, several hairs turned whiter.
I called 'em to clarify, and suggested that they might consider re-wording their message - that customers might bridle at being told they're "late" on paying, when they're clearly not.
Sigh of relief . . .
The bank's real policy is that payments may be made up to and including the 15th without being considered "late."
I got one of those calls yesterday (the "service" started yesterday) and when I was informed by a recorded voice that I was late on my mortgage payment, several hairs turned whiter.
I called 'em to clarify, and suggested that they might consider re-wording their message - that customers might bridle at being told they're "late" on paying, when they're clearly not.
Sigh of relief . . .
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