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Thread: Downtime Announcements

  1. #26

    Default Re: Downtime Announcements

    New problem - since Tuesday night, it has been taking an extremely long time (over a minute) for me to get HT - or any of its pages - to open. This is the first that I've been able to get in to post since yesterday afternoon, and it took several minutes.

    Anyone else been seeing this problem?

  2. #27
    Join Date
    Jan 2008
    Location
    Kailua
    Posts
    1,285

    Default Re: Downtime Announcements

    yep, me too. the server has been giving that 'unavailable, please register or login' message. logging in takes longer and pages take longer to appear, and often I get a 'server error' message, over the last 2 days.
    ~ This is the strangest life I've ever known ~

  3. #28
    Join Date
    Jan 2007
    Location
    Kahuku, Hawaii
    Posts
    27

    Default Re: Downtime Announcements

    I have been having the same problems

  4. #29
    Join Date
    Apr 2004
    Location
    Honolulu, Hawaii
    Posts
    10,212

    Default Re: Downtime Announcements

    Quote Originally Posted by turtlegirl View Post
    yep, me too. the server has been giving that 'unavailable, please register or login' message.
    If I understand it right, that condition is normal.

    logging in takes longer and pages take longer to appear,
    I am not sure about that condition.

    and often I get a 'server error' message, over the last 2 days
    I have been seeing this today as well. I just notifed the admin of it.

  5. #30
    Join Date
    Jan 2008
    Location
    Kailua
    Posts
    1,285

    Default Re: Downtime Announcements

    Quote Originally Posted by helen View Post
    If I understand it right, that condition is normal
    okay, but the past few days its happened every time I go to HT, vs it used to happen to me maybe 2 x a week.
    ~ This is the strangest life I've ever known ~

  6. #31
    Join Date
    Apr 2004
    Posts
    596

    Exclamation Re: Downtime Announcements

    We're back. I think. Whew.

    So. As noted above, we'd been struggling with server load. HawaiiThreads, as well as the many other domains I manage, were starting to bog down (both for all of us, as well as hundreds of other sites hosted on the same machine). In the past week, I've upgraded twice to improve capacity and performance. First from an old machine to a newer one, and then from that newer one to a "virtual private server" (which has strictly segregated resources and fewer tenants overall).

    That last move, the big move, was supposed to take an hour. And it started 30 hours ago.

    Part of it, no doubt, was my fault, given that I'd configured many of my sites years and years ago, before I knew what I was doing, with bizarre dependencies and user permission quirks I'd long forgotten. Meanwhile, my webhost was -- and still is? -- having severe problems with a DNS DDoS (Distributed Denial of Service) attack that is rendering its machines unreachable. Chances are, they were more distracted by that than anything.

    In any case, I sincerely apologize for this extended outage. It was supposed to be so quick, the downtime would be indistinguishable from some of the outages we've seen lately. I was finally investing the money to give HawaiiThreads.com and its siblings a better home, and in the end, it took things down longer than they'd ever been down.

    Thanks for your patience. The upside of all this is, hopefully, more reliable performance overall. At the very least, I'll have finer, direct control over everything. I'll still set a load limit that will require people to log in at peak times (i.e. limiting guests and search engine robots), but that may be slowly raised as well.

  7. #32
    Join Date
    Jul 2007
    Location
    Oahu, HI
    Posts
    976

    Default Re: Downtime Announcements

    No apologies needed...Thanks for your diligent work!

    Is there anything we could do to help?

  8. #33
    Join Date
    May 2004
    Location
    Smokin' in da windward crib
    Posts
    6,721

    Default Re: Downtime Announcements

    I'm sure we're all sorry that you have to go through all that aggravation, Ryan. Just know that we also appreciate the heck out of it!!!
    .
    .

    That's my story, and I'm sticking to it.

  9. #34

    Default Re: Downtime Announcements

    ...and thank you for the temporary link to another site, where you were able to explain the situation.

  10. #35

    Default Re: Downtime Announcements

    I just read the archives that I didn't get around to reading in order to get my HT fix. Threads with names of celebrities for the people section just reminded me of who passed away.

  11. #36
    Join Date
    Aug 2008
    Location
    Liverpool
    Posts
    817

    Default Re: Downtime Announcements

    I never got the temporary link to the other site but thanks for all you are doing Ryan. It's much appreciated.

  12. #37

    Default Re: Downtime Announcements

    Quote Originally Posted by admin View Post
    So. As noted above, we'd been struggling with server load. HawaiiThreads, as well as the many other domains I manage, were starting to bog down (both for all of us, as well as hundreds of other sites hosted on the same machine).
    Hmmm, that means it's becoming popular - and that's a good thing, right? <hope>


    Quote Originally Posted by admin View Post
    Part of it, no doubt, was my fault, given that I'd configured many of my sites years and years ago, before I knew what I was doing, with bizarre dependencies and user permission quirks I'd long forgotten.
    I empathize. It's one of the perversities of computers - you need the experience up front when you set things up so you know how to do them right, securely and not create traps for yourself. But of course you don't get that experience until you've been doing it awhile.


    Quote Originally Posted by admin View Post
    Meanwhile, my webhost was -- and still is? -- having severe problems with a DNS DDoS (Distributed Denial of Service) attack that is rendering its machines unreachable.
    For the non-techie, you're just collateral damage in a digital war zone. Not much you can do about it expect find a zone that doesn't have a war going on.


    Quote Originally Posted by admin View Post
    In any case, I sincerely apologize for this extended outage.
    No, Thank YOU!

  13. #38

    Default Re: Downtime Announcements

    Thanks for your good work and investments, admin!

  14. #39
    Join Date
    Apr 2004
    Location
    East Coast USA
    Posts
    502

    Default Re: Downtime Announcements

    Thanks for all the hard work you do! And I'm sure glad you're back!

    Lovena
    Lovena

  15. #40
    Join Date
    Mar 2005
    Location
    middle of da ocean
    Posts
    5,500

    Post Re: Downtime Announcements

    Yes thanks sooooo much!
    It really kinda amazes me how much I'm at a loss when I can't get a HT/GPSHawai'i fix.

    Sometimes various things in life get in the way and I'll notice myself thinking,
    I wonder what's going on in (this or that) thread? HaHa!
    Life is either an adventure... or you're not doing it right!!!

  16. #41

    Default Re: Downtime Announcements

    Quote Originally Posted by Barry View Post
    I never got the temporary link to the other site
    For a short while, Ryan was able to set it up so that you would be directed there when you tried to access HT; then HT was up and running again. It was a nice extra step on Ryan's part.

  17. #42

    Default Re: Downtime Announcements

    I'm getting a "500" error a lot on HT today ---

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, webmaster@hawaiithreads.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

  18. #43
    Join Date
    Aug 2008
    Location
    Liverpool
    Posts
    817

    Default Re: Downtime Announcements

    Same as above

  19. #44
    Join Date
    Sep 2005
    Location
    Wah-key'-key
    Posts
    10,390

    Default Re: Downtime Announcements

    I got the message a couple of times yesterday.

  20. #45
    Join Date
    Aug 2008
    Location
    Liverpool
    Posts
    817

    Default Re: Downtime Announcements

    Quote Originally Posted by tutusue View Post
    I got the message a couple of times yesterday.
    Sends Admin some $'s to pay the rent Joking of course. He works hard to keep this forum in tip-top condition. I know that this is appreciated by everybody.

  21. #46

    Default Re: Downtime Announcements

    ...and again today...
    Quote Originally Posted by Leo Lakio View Post
    I'm getting a "500" error a lot on HT today ---

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, webmaster@hawaiithreads.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

  22. #47

    Default Re: Downtime Announcements

    It's happening yet again today.

  23. #48

    Default Re: Downtime Announcements

    It's really been bad again today - Ryan, can you give us an update? This has been happening several times over nearly three months now. Someone's not taking good enough care of your babies.

  24. #49
    Join Date
    Apr 2004
    Posts
    596

    Exclamation Re: Downtime Announcements

    As Scotty would say, "I'm givin' 'er all she's got, Cap'n."

    Whenever errors pop up, I get a stream of automated notifications. I go into the back end, kill zombie processes, block rogue robots (some crawlers don't play nice with robots.txt), and more often than not, boost the server resources a bit while clutching my wallet.

    Note that earlier this year, when things got really bad, I'd finally stepped up to a segregated server for all my websites at considerable expense. But at least now I can directly track and manage the memory and CPU load by the hour.

    I just bumped the server CPU/memory up again another 15 percent. For comparison, we started at about 250MB, we're at 650MB now. But I'm definitely finding that whenever I "make more room," usage and traffic quickly jumps to make use of it.

    Yes, ultimately I'm running with a setup not built for the volume my various sites get. A fully dedicated server with 2GB of RAM would be ideal. But for a hobby, I'm going to be able to pay only so much. If there's a rich HT fan out there willing to trick us out to the tune of $400/mo., I'll be the first to jump at it and put their ad right at the top of the page!

    I also know that it's annoying when the site's not working, and we lose visitors as a result. But heck, that'll ultimately mean there's more space for those of us who stick around!

  25. #50
    Join Date
    Nov 2008
    Location
    Kahalu`u Stream
    Posts
    2,933

    Default Re: Downtime Announcements

    OK, my brother... How can we help?
    Deleting old private messages? (I know, that's chump change...)
    We like it here. We want to stay. Is there anything we can do?

    K
    Be Yourself. Everyone Else Is Taken!
    ~ ~
    Kaʻonohiʻulaʻokahōkūmiomioʻehiku
    Spreading the virus of ALOHA.
    Oh Chu. If only you could have seen what I've seen, with your eyes.

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