Hawaiian Telcom DSL

[Konaguy]

Re: Hawaiian Telcom DSL

As far as I understand Hawaiian Telcom will be taking over tech support
duties from Verizon Online April 1st 2006. So the lousy Verizon Online
tech support should not be a problem after then.


As for the newsgroup access let me follow-up and see whats up.

[i-hungry]

Re: Hawaiian Telcom DSL

DSL is great. Definitely keep it on ethernet though.

[adrian]

Re: Hawaiian Telcom DSL

Of course, if you can read this and you're a DSL subscriber, then you know you can but I'm typing this at school.

Basically, I couldn't connect to anything online (google, HT, etc) nor I coudn't ping to those (via fqdn and IP) and my DNS server. I tried to remotely administer my router from the internet a few minutes ago, but it can't find it. I can't ping in school because the server won't let us.

Is there something wrong with HiTel?

[1stwahine]

Re: Hawaiian Telcom DSL

Working Fast and at the speed of a Bullet Adrian! Mighty Fast!

Call Inovative Services @ Hawntel.

Auntie Lynn

[adrian]

Re: Hawaiian Telcom DSL

Working Fast and at the speed of a Bullet Adrian! Mighty Fast!

Call Inovative Services @ Hawntel.

Auntie Lynn

Nah, I'll try to fix 'um after school. I really never liked talking to customer service, because usually I AM customer service.

EDIT: Can't ping from school using their proxy or another proxy, nor from a web-based ping site.

Funny, because Heald uses the same network.

[lurkah]

Re: Hawaiian Telcom DSL

I really never liked talking to customer service, because usually I AM customer service.

Hah? What's your phone number? I just want to make sure I never call you up.

[adrian]

Re: Hawaiian Telcom DSL

Hah? What's your phone number? I just want to make sure I never call you up.[/INDENT]

No, I meant that I usually solve all of the problems that people ask me, (that regular CS would normally do).

[adrian]

Re: Hawaiian Telcom DSL

Now I can't access gmail to check on my emails. I pinged via FQDN and IP address, and went to the FQDN and IP address in firefox, but still no work.

HiTel: you're really working on my last nerves.

[tutusue]

Re: Hawaiian Telcom DSL

[...]HiTel: you're really working on my last nerves.

No problem with Haw.Tel DSL from my neck 'o the woods!

[Linkmeister]

Re: Hawaiian Telcom DSL

Mine was impossible this morning (0730-0815), but it cleared up later on when I came back to it about 1030. That's the first time I can remember it being down or slow in the 20 months or so I've had DSL.

[1stwahine]

Re: Hawaiian Telcom DSL

Now I can't access gmail to check on my emails. I pinged via FQDN and IP address, and went to the FQDN and IP address in firefox, but still no work.

HiTel: you're really working on my last nerves.

Once again.

Two words.

"Innovative Team"

Auntie Lynn

[Linkmeister]

Re: Hawaiian Telcom DSL

Is anyone else having trouble with Verizon/HawTel DSL today? Mine barely loads anything without timeout errors.

I went to http://infospeed.verizon.net/speedte...edtest500k.asp and ran the test; I got 58K for a 500k download.

I'm wondering if it's a DSL modem problem, a router problem, or a line problem.

[tutusue]

Re: Hawaiian Telcom DSL

Is anyone else having trouble with Verizon/HawTel DSL today? Mine barely loads anything without timeout errors.

I went to http://infospeed.verizon.net/speedte...edtest500k.asp and ran the test; I got 58K for a 500k download.

I'm wondering if it's a DSL modem problem, a router problem, or a line problem.

The untechie tutu that I am, I wasn't even aware of that speed test page nor do I know how to interpret my results:
43010.8KBits
5376.3KBytes


I usually have trouble loading a few pages during the course of a day.

[Linkmeister]

Re: Hawaiian Telcom DSL

Here are the symptoms:

I unplug the Westell DSL modem from the electrical outlet and leave it off for several minutes. The D-Link router remains plugged in to both the electrical outlet and the Ethernet connection at the back of the computer.

I plug it back in, and I have normal DSL speed for the first five minutes or so. Then it times out while trying to load webpages, and that continues no matter which pages I try to load.

Ideas?

Problem is, with the takeover by HawaiianTel effective April 1, I'm not sure which company would take any responsibility at all for trying to help me figure this out.

[Konaguy]

Re: Hawaiian Telcom DSL

1. Hawaiian Telcom is assuming billing/tech support for Verizon Online customers
April 1st http://www.hawaiiantel.net/

2. It sounds like a modem issue for sure, in my opinion. I did send you an e-mail
Steve in regards to additional questions I had to help you better.