Re: SMS Research
One suggestion would be to have one or more questions in mind to ask the caller. This, of course, takes some pre-planning. If s/he can answer them to your satisfaction, then you'll participate in the survey. I, personally, have one factual question I ask that pertains to the company and is public knowledge. The employee/caller should know the answer. If they don't or they refuse to answer, I decline to participate.
Originally posted by Sharilyn
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