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I bought a Lexmark (yeah, yeah, but it was about $70) all-in-one scanner/printer/copier X3470 for Christmas last year (so the warranty is out). I had no need to print much this year, so it wasn't till a day or two ago that I needed to change the ink cartridge. Once I did, I got a "Cover Open" alarm. I have been unable to clear it by lifting and putting it down, unplugging/replugging, etc.
I contacted Lexmark and after some trouble finally got a response as follows:
Well, I could never get the "Mfg Menu Enabled" display. I told Lexmark that and they told me if I could show proof-of-purchase they'd send me a new printer. In a fit of cleanliness I threw out the box which has that info on it, so I couldn't do that, thus no new printer.
There's a site called FixYa which exists for people to post problems in search of solutions, and I tried that. I got a possible answer as follows:
I haven't found that tab, and I don't think much of the electrical tape solution, either.
This scanner is basic xerography hardware, so does anyone know a Xerox or copier tech who might be able advise me how to clear it?
I contacted Lexmark and after some trouble finally got a response as follows:
1. Make sure the printer is in Copy Mode.
2. Press and hold the Start button and the Power button.
3. Once the screen will display Mfg Menu Enabled release both buttons.
4. Press the Mode button 4 times. All of the indicator lights will go out and the screen will display Clean NVRAM.
5. Press the Start button once.
6. If the function was sucessful the display would say Clear NVRAM Done.
2. Press and hold the Start button and the Power button.
3. Once the screen will display Mfg Menu Enabled release both buttons.
4. Press the Mode button 4 times. All of the indicator lights will go out and the screen will display Clean NVRAM.
5. Press the Start button once.
6. If the function was sucessful the display would say Clear NVRAM Done.
There's a site called FixYa which exists for people to post problems in search of solutions, and I tried that. I got a possible answer as follows:
Cover open problem. If you open the cover, at the back of the lid you'll find a ramp-like tab. That tab contacts a poorly designed switch in the base chassis. If you follow down where the tab goes you may find the loose plastic tab or nothing. The tab acts lie a rocker that tells the printer the lid is open for cartridge replacement. if you touch it the cartridge slide will move to the center. To clear the error, you need the cartridge tab compressed. Since you now have a broken two cent tab, you can either buy a new printer or find something to jam down there to hold it closed. Recommend a piece of balled up electrical tape. The tab is pointless and you can change the cartridge without it.
This scanner is basic xerography hardware, so does anyone know a Xerox or copier tech who might be able advise me how to clear it?
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