Hawaiian Telcom DSL

[Konaguy]

Re: Hawaiian Telcom DSL

Just did this tonight :

2006-07-12 23:29:00 Speed test @ lax.speedtest.dslextreme.com 2499/727 kbps
2006-07-12 23:27:53 Speed test @ www.sonic.net 2809/691 kbps
2006-07-12 23:26:34 Speed test @ dslreports-west2.speakeasy.net 2596/694 kbps
2006-07-12 23:24:53 Speed test @ dslreports.linkline.com 2553/744 kbps
2006-07-12 23:23:53 Speed test @ dslr-west1.megapath.net 2572/697 kbps

http://farnsworth.uhnet.net:7123/

TCP/Web100 Network Diagnostic Tool v5.3.3a
click START to begin
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 738.26Kb/s
running 10s inbound test (server to client) . . . . . . 2.90Mb/s
Your PC is connected to a Cable/DSL modem

[Linkmeister]

Re: Hawaiian Telcom DSL

Steve, what kind of DSL modem do you have ? Westell or Fujitsu ?
Those speeds are atrocious.. You should be getting atleast 1200Kbps.

It's a Westell. 2100, I think.

Update: new test from Seattle server:

dslreports.com speed test result on 2006-07-13 01:56:18 EST:
768 / 366
Your download speed : 768 kbps or 96 KB/sec.
That is 41.1% worse than an average user on hawaiiantel.net

Your upload speed : 366 kbps or 45.7 KB/sec.
That is 26.2% worse than an average user on hawaiiantel.net

[Konaguy]

Re: Hawaiian Telcom DSL

Thats the same modem I have Westell 2100, works great for me.
It looks like, if you haven't, call up Hawaiian Tel and get a trouble
ticket started as you are not getting your rated speeds.

[Linkmeister]

Re: Hawaiian Telcom DSL

Thats the same modem I have Westell 2100, works great for me.
It looks like, if you haven't, call up Hawaiian Tel and get a trouble
ticket started as you are not getting your rated speeds.

Thanks. I'll do that, but if it takes any feedback or plugging/unplugging from me it will have to wait till after the (YIKES) carpet cleaners come tomorrow.

Update: I was on hold for 20 minutes; called about 9:00pm, and finally gave up. I have better things to do at this hour than hang on to a telephone.

[primix]

Re: Hawaiian Telcom DSL

Edit: If the tech tells you cannot get your connection re-provisioned, you
can, just let me know.

Thanks! I'm still waiting for their call back. If they don't I'll give a try again tomorrow night.

SHOULD THE TECH GIVE ME TICKET # ? I DIDN'T GET ONE.

[Konaguy]

Re: Hawaiian Telcom DSL

Thanks! I'm still waiting for their call back. If they don't I'll give a try again tomorrow night.

SHOULD THE TECH GIVE ME TICKET # ? I DIDN'T GET ONE.

Were you able to talk to a tech ? or you just are waiting for a tech to call
you back. As far as I as I can figure, only a tech can give you a trouble ticket #

[pzarquon]

Re: Hawaiian Telcom DSL

I'm beginning to think Hawaiian Telcom should start paying Konaguy for tech support services!

I guess as HawaiiThreads, and this thread in particular, climbs the search results for "hawaiian telcom dsl," frustrated customers are just as likely to end up here than at Hawaiian Telcom's own site. And obviously, they're "reaching a human" a lot faster here!

[Linkmeister]

Re: Hawaiian Telcom DSL

And obviously, they're "reaching a human" a lot faster here!

"On the internet, no one knows you're a dog."

[Konaguy]

Re: Hawaiian Telcom DSL

I'm beginning to think Hawaiian Telcom should start paying Konaguy for tech support services!

I guess as HawaiiThreads, and this thread in particular, climbs the search results for "hawaiian telcom dsl," frustrated customers are just as likely to end up here than at Hawaiian Telcom's own site. And obviously, they're "reaching a human" a lot faster here!

Well I have big heart and like helping people out (or at least try to help).
I've been on the net a long time, over 10 years. So I know the frustration
and pain of having to deal with slow speeds. Actually for me, I've gone through
worse when I had Road Runner 6 years ago.

[PBatoon]

Re: Hawaiian Telcom DSL

I had a friend that lives up Makakilo (up the hill from Kapolei) test his DSL connection. Heres his results:

:::.. Download Stats ..:::
Download Connection is:: 532 Kbps about 0.53 Mbps (tested with 748 kB)
Download Speed is:: 65 kB/s
Tested From:: http://testmy.net/ (Server 2)
Test Time:: 2006/07/12 - 9:29pm
Bottom Line:: 9X faster than 56K 1MB Download in 15.75 sec
Tested from a 748 kB file and took 11.515 seconds to complete
Download Diagnosis:: May need help : running at only 27.05 % of your hosts average (hawaiiantel.net)
D-Validation Link:: http://testmy.net/stats/id-ZP3OUVJ4L
User Agent:: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322) [!]

So maybe its just the distance between our homes and the CO? When using the CO search for my house number, it says that the CO is in Aiea. I remember when Verizon was in control of our DSL service we would get fast speeds because we have a Verizon building in our area.

Anyone want to explain to me if my hypothesis is true and if it is true will I be able to reach at least 1mbps like before?

[primix]

Re: Hawaiian Telcom DSL

Were you able to talk to a tech ? or you just are waiting for a tech to call
you back. As far as I as I can figure, only a tech can give you a trouble ticket #

Everytime I've called, I got hold of technician. It is only because I call after midnight when the natural high kicks in.

I actually called again and asked for a ticket#. I will call every night until I get what my family pays for.

[Konaguy]

Re: Hawaiian Telcom DSL

These are the DSL enabled Central Offices on Oahu
http://www.dslreports.com/comap/cy/552/

If you were getting rated speeds before and not now.
Something has changed, from bad DSL filters in your
house to something wrong at Central Office.

I'd highly recommend anyone doing speed tests to troubleshoot their problems use http://farnsworth.uhnet.net:7123/

It will be easier to troubleshoot since the server is located
at UH Manoa.

[Konaguy]

Re: Hawaiian Telcom DSL

Everytime I've called, I got hold of technician. It is only because I call after midnight when the natural high kicks in.

I actually called again and asked for a ticket#. I will call every night until I get what my family pays for.

I think a better course of action is, as far as I recall you said you have Fujitsu
DSL Modem and is disconnects twice a day. I would bypass getting a trouble
ticket and request to be reprovisioned from frame to ATM.

[Konaguy]

Re: Hawaiian Telcom DSL

Todays speed tests. Except the Speakeasy one in Seattle,things look pretty normal.

http://farnsworth.uhnet.net:7123/

TCP/Web100 Network Diagnostic Tool v5.3.3a
click START to begin
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 735.99Kb/s
running 10s inbound test (server to client) . . . . . . 2.89Mb/s
Your PC is connected to a Cable/DSL modem


2006-07-13 18:17:19 Speed test @ lax.speedtest.dslextreme.com 2506/725 kbps
2006-07-13 18:16:01 Speed test @ www.sonic.net
2755/677 kbps
2006-07-13 18:07:35 Speed test @ dslreports-west2.speakeasy.net 1812/687 kbps
d2006-07-13 18:06:20 Speed test @ dslreports.linkline.com
2531/742 kbps
2006-07-13 18:04:59 Speed test @ dslr-west1.megapath.net
2577/698 kbps

[Linkmeister]

Re: Hawaiian Telcom DSL

From the farnsworth site:

TCP/Web100 Network Diagnostic Tool v5.3.3a
click START to begin
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 388.36Kb/s
running 10s inbound test (server to client) . . . . . . 406.57kb/s
Your PC is connected to a Cable/DSL modem
Information: Other network traffic is congesting the link

click START to re-test


Gah. I really don't want to spend half-an-hour or more on hold with HawTel, but I guess I'm gonna have to.