Hawaiian Telcom DSL

[Konaguy]

Re: Hawaiian Telcom DSL

Gah. I really don't want to spend half-an-hour or more on hold with HawTel, but I guess I'm gonna have to.

yeah thats rather bad speeds. Time to call HawTel unfortunately

[Linkmeister]

Re: Hawaiian Telcom DSL

Called @ 3:30; still on hold for a tech. Good thing this is a landline.

update: 4:00pm tech answered.

Tested with and without router in the middle, still bad. They're gonna put in a trouble ticket.

[Konaguy]

Re: Hawaiian Telcom DSL

Called @ 3:30; still on hold for a tech. Good thing this is a landline.

update: 4:00pm tech answered.

Tested with and without router in the middle, still bad. They're gonna put in a trouble ticket.

Very good to hear Hopefully they'll be able to fix your speed problems.

[futless]

Re: Hawaiian Telcom DSL

[QUOTE=pzarquon]I'm beginning to think Hawaiian Telcom should start paying Konaguy for tech support services!

I'll second that! Best tech support i've ever had.

Switching from frame relay to ATM next week. Meanwhile, my connection seems back to normal. Still not sure what was "fixed" as no call back on my trouble ticket.

[Konaguy]

Re: Hawaiian Telcom DSL

I'll second that! Best tech support i've ever had.

Switching from frame relay to ATM next week. Meanwhile, my connection seems back to normal. Still not sure what was "fixed" as no call back on my trouble ticket.

Mahalo for the kind words, just trying to spread some aloha
You should get a more reliable connection over ATM versus
frame. Plus frame is going the way of the dodo bird, so you
were wise to upgrade now.


Edit: No, ATM is not Automated Teller Machine for you folks thinking it is that

ATM Definition

[Linkmeister]

Re: Hawaiian Telcom DSL

Very good to hear Hopefully they'll be able to fix your speed problems.

Well, let's hope. I suppose if they write up a trouble ticket they have to log it, so it has to be cleared at some point, which implies somebody has to actually take some action on it.

I think our friend Konaguy ought to work for HawTel part-time and get paid for all this advice.

[Konaguy]

Re: Hawaiian Telcom DSL

I think our friend Konaguy ought to work for HawTel part-time and get paid for all this advice.

Mahalo for such kind words ,I really do appreciate it. That would be nice,
then I could put my technical knowledge to better use

[Linkmeister]

Re: Hawaiian Telcom DSL

I've received no phone call about my trouble ticket yet, but I thought I'd test again:

Seattle server:

dslreports.com speed test result on 2006-07-14 16:06:19 EST:
888 / 367
Your download speed : 888 kbps or 111.1 KB/sec.
That is 32.6% worse than an average user on hawaiiantel.net

Your upload speed : 367 kbps or 45.8 KB/sec.
That is 22.8% worse than an average user on hawaiiantel.net

Looks like nothin's happened to improve it.

[Konaguy]

Re: Hawaiian Telcom DSL

Link,
If you don't hear back from HawTel in a few days, I'd suggest you try call them again.If that doesn't help, I may be able to help.

[Keith H.]

Re: Hawaiian Telcom DSL

Well, I finally jumped on the "call Hawaiian Tel" bandwagon just now. Only about a 10 minute wait for me. Nice guy. Said the network probs were supposed to have been resolved about the 8th or 9th.

Went through a full shutdown of system and modem, and bringing up modem before system: still getting 387 up/701 down from farnsworth.uhnet.net. Got a trouble ticket #, so hopefully this squeaky wheel gets some grease too.

[Linkmeister]

Re: Hawaiian Telcom DSL

Link,
If you don't hear back from HawTel in a few days, I'd suggest you try call them again.If that doesn't help, I may be able to help.

I haven't heard anything yet. I didn't actually get a trouble ticket number, either.

[adrian]

Re: Hawaiian Telcom DSL

I haven't heard anything yet. I didn't actually get a trouble ticket number, either.

There isn't any number to take. Either they already have a database to input the ticket info in, or they're still using the paper tickets that are scattered throught the numerous call centers.

I just hope that the problem doesn't spread to my neck of the woods.

[1stwahine]

Re: Hawaiian Telcom DSL

Something happen late last night. My computer froze I shut it down. When it came back on, it had the thingy information to reboot. I did. Now it's faster than ever.

Auntie Lynn

btw: Does anybody get calls from 800 8909074? I get it every so often but nobody answers. Has it something to do with Hawaiian Telecom?

[Konaguy]

Re: Hawaiian Telcom DSL

Went through a full shutdown of system and modem, and bringing up modem before system: still getting 387 up/701 down from farnsworth.uhnet.net. Got a trouble ticket #, so hopefully this squeaky wheel gets some grease too.

Keith, just curious do you have a Westell or Fujitsu DSL modem ?

[Linkmeister]

Re: Hawaiian Telcom DSL

If anything's happening to my connection, it's not noticeable from these results:

Seattle server:

929 / 365
Your download speed : 929 kbps or 116.2 KB/sec.
That is 35.5% worse than an average user on hawaiiantel.net

Your upload speed : 365 kbps or 45.7 KB/sec.
That is 26.1% worse than an average user on hawaiiantel.net

Gosh. If 70% was passing in school, then my 64.5% download fails.