Hawaiian Telcom DSL

[Keith H.]

Re: Hawaiian Telcom DSL

Just got a follow-up call from Hawaiian Tel. Apparently they're doing some stuff right now. Tested while I was on the phone and got around 900kbps.

And now I'm into megabit territory again...not yet totally up to speed, but I'll take what I can get at this point.

TCP/Web100 Network Diagnostic Tool v5.3.3a
click START to begin
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 387.74Kb/s
running 10s inbound test (server to client) . . . . . . 1.00Mb/s
Your PC is connected to a Cable/DSL modem
Information: Other network traffic is congesting the link
click START to re-test

[Keith H.]

Re: Hawaiian Telcom DSL

Did some research about the CO distances in my area using the dslreports CO finder.
I checked up on my 674 number and got this.

Forum PKAPHIXA: Post!
Telco: VERIZON HAWAII INC. - HI
Address: 91595 FARRINGTON HWY

get a mapquest MAP
Serves:
808-674 808-692 808-693

Hey Patrick, I think DSLReports' mapping is messed up. If it really were in Waipahu, the CO's address would have a 94- street # prefix. Yours has a 91-.

This map puts it right in the heart of Kapolei.

[Mike_Lowery]

Re: Hawaiian Telcom DSL

Anyone else in the Lihue area experiencing slow speeds? I just got off the phone with a techie and he said they're working on it. Expect it to be resolved this week for Lihue. Here's my most recent test:

TCP/Web100 Network Diagnostic Tool v5.3.3a
click START to begin
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 142.82Kb/s
running 10s inbound test (server to client) . . . . . . 207.87kb/s
Your PC is connected to a Cable/DSL modem
Information: Other network traffic is congesting the link

click START to re-test


Also...I found a Westell 2200 laying around my house. Would this be any better than the 2100?

[PBatoon]

Re: Hawaiian Telcom DSL

Hey Patrick, I think DSLReports' mapping is messed up. If it really were in Waipahu, the CO's address would have a 94- street # prefix. Yours has a 91-.

Wow apparently you are right Keith H. But why the heck am I getting suck slow speeds if I live a couple blocks down from this CO? This is driving me nuts.
Konaguy, the person who you referred to me has not contacted me yet. Hopfully she will soon. (please god..)

running 10s outbound test (client to server) . . . . . 367.52Kb/s
running 10s inbound test (server to client) . . . . . . 762.73kb/s

Mehhhhhhh....

[Linkmeister]

Re: Hawaiian Telcom DSL

From the Seattle server:

dslreports.com speed test result on 2006-07-16 20:49:17 EST:
761 / 369
Your download speed : 761 kbps or 95.2 KB/sec.
That is 50% worse than an average user on hawaiiantel.net

Your upload speed : 369 kbps or 46.1 KB/sec.
That is 25.4% worse than an average user on hawaiiantel.net

I sure wonder what's going on. I suppose I could call them again, but I really don't like sitting on hold for 1/2 hour.

Miserable service I/we are getting from these guys.

[Mike_Lowery]

Re: Hawaiian Telcom DSL

I called Hawaiian Telcom and they picked up on the first ring. Techie named Anthony was very helpful, explained that it was an upgrade that affects only some customers. They can't tell who is affected unless the customer calls. Said he'll check on the settings for my phone number, called back in 3 minutes, and this is what I got:

TCP/Web100 Network Diagnostic Tool v5.3.3a
click START to begin
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 387.59Kb/s
running 10s inbound test (server to client) . . . . . . 1.27Mb/s
Your PC is connected to a Cable/DSL modem
Information: The receive buffer should be 139.749755859375 Kbytes to maximize throughput

click START to re-test

[Linkmeister]

Re: Hawaiian Telcom DSL

You're calling 643-4375 and fighting the phone tree?

[Mike_Lowery]

Re: Hawaiian Telcom DSL

You're calling 643-4375 and fighting the phone tree?

If you're talking to me, yeah I called 643-4375. Went through the proper menus and the techie picked up on the first ring.

[Linkmeister]

Re: Hawaiian Telcom DSL

If you're talking to me, yeah I called 643-4375. Went through the proper menus and the techie picked up on the first ring.

Yeah, I was directing that to you, Mike, sorry.

Thanks. I'll give it a shot and see what happens.

[Mike_Lowery]

Re: Hawaiian Telcom DSL

Yeah, I was directing that to you, Mike, sorry.

No biggie. Solving this DSL problem is the real problem. Hope things get straightened out for you real soon.

[Konaguy]

Re: Hawaiian Telcom DSL

And now I'm into megabit territory again...not yet totally up to speed, but I'll take what I can get at this point.

That is very encouraging to see, hopefully it will get better

[Konaguy]

Re: Hawaiian Telcom DSL

Konaguy, the person who you referred to me has not contacted me yet. Hopfully she will soon. (please god..)
Mehhhhhhh....

It looks like whatever the problem is HawTel is working on it. I suspect it
had something to do with the recent Sprint issues, just my gut feeling.
I would call up HawTel @ 643-4375 and get a trouble ticket started.
Please don't wait for my contact to call you.

[Konaguy]

Re: Hawaiian Telcom DSL

TCP/Web100 Network Diagnostic Tool v5.3.3a
click START to begin
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 387.59Kb/s
running 10s inbound test (server to client) . . . . . . 1.27Mb/s
Your PC is connected to a Cable/DSL modem
Information: The receive buffer should be 139.749755859375 Kbytes to maximize throughput

click START to re-test

That is excellent speeds if you have 1.5Mbps/384K connection

[davidl966]

Re: Hawaiian Telcom DSL

WEB100 Enabled Statistics:
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 388.36Kb/s
running 10s inbound test (server to client) . . . . . . 771.54kb/s

------ Client System Details ------
OS data: Name = Windows XP, Architecture = x86, Version = 5.1
Java data: Vendor = Sun Microsystems Inc., Version = 1.4.2_05

------ Web100 Detailed Analysis ------
Cable modem/DSL/T1 link found.
Link set to Full Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.

Web100 reports the Round trip time = 49.3 msec; the Packet size = 1460 Bytes; and
There were 68 packets retransmitted, 62 duplicate acks received, and 91 SACK blocks received
The connection stalled 1 times due to packet loss
The connection was idle 0.26 seconds (2.36%) of the time
This connection is network limited 99.67% of the time.
Contact your local network administrator to report a network problem
Excessive packet loss is impacting your performance, check the auto-negotiate function on your local PC and network switch

Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: OFF
Packet size is preserved End-to-End
Server IP addresses are preserved End-to-End


When I called Hawaiian Telcom a week ago, they said they would look into my problem. They would see if a speed adjustment would be necessary. They would call back if there were any problems. So far I have not gotten a call and my speed is still slow.

[Konaguy]

Re: Hawaiian Telcom DSL

When I called Hawaiian Telcom a week ago, they said they would look into my problem. They would see if a speed adjustment would be necessary. They would call back if there were any problems. So far I have not gotten a call and my speed is still slow.

I would call @ 643-4375 and insist upon getting a trouble ticket. There was
another poster a couple posts back that mentioned that the tech told him
that anyone having speed problems should call up HawTel.

As for the new bandwidth should be coming online later this week.
Their new supplier has run into some snags, hence the delays.