Hawaiian Telcom DSL

[Lei Liko]

Re: Hawaiian Telcom DSL

Pardon me.

lskjdhflaksjhr;oqiu3r[23ur[wiyeqwuyerpIHATEHAWAIIANTELCOM!!!!DHjakshdflkashdl fashdlfhasd!!!

I just got my service back in the office about 5 minutes ago. I got to work yesterday and it was already down, went home only to find that it was still offline...and reported to work again this morning with nothing.

Horrible. Absolutely horrible.

[Miulang]

Re: Hawaiian Telcom DSL

Oooh! I feel for you guys. When I used to have to do software upgrades to critical systems, I always rehearsed the procedures for doing upgrades prior to doing the upgrades and also had mitigation plans in place (like having redundant backup systems or knowing what the procedures were to back out of an upgrade or actually upgrading my standby system first to uncover any issues). If a system was down longer than the scheduled amount of time, I changed the automated message to update the status of the repair so people wouldn't be as frustrated (and wouldn't overload the help desk). Not knowing the status at all is less preferable than being told periodically of the progress.

Miulang

[Konaguy]

Re: Hawaiian Telcom DSL

Strange, my HawTel DSL was just fine as of late. Even after Sunday's earthquake. But they did flub up on my dad's latest telephone bill .

We had switched to the MyChoice Bundle a few weeks ago. Lucky I checked the bill, as it was for
$176.xx. I immediately called up Hawaiian Telcom (They actually immediately
answered too ). The lady fixed the billing to $80.01. Evidently the system
assumed I cancelled my DSL service. Thus hitting me with a $79.00 charge
for canceling my DSL early. Plus they charged me for DSL service on top that.

[Mike_Lowery]

Re: Hawaiian Telcom DSL

Anyone know if Hawaiian Telcom's gonna introduce FiOS to Hawaii?

[Konaguy]

Re: Hawaiian Telcom DSL

Anyone know if Hawaiian Telcom's gonna introduce FiOS to Hawaii?

FiOS is strictly a Verizon thing that they are rolling out on the mainland.
When Verizon owned the precursor to Hawaiian Telcom, Verizon Hawaii,
Hawaii was not on the radar to have FiOS rolled out here.

[Konaguy]

Re: Hawaiian Telcom DSL

I found out something interesting today. It appears according to DSL Reports that HawTel is starting to have people beta test faster DSL speeds.

link

6207/715 mgri999 Honolulu, HI, USA hawaiiantel.net
6047/709 cecep Waianae, HI, USA hawaiiantel.net
5856/711 Waianae, HI, USA hawaiiantel.net
5787/713 mgri999 Honolulu, HI, USA hawaiiantel.net
5764/715 mgri999 Honolulu, HI, USA hawaiiantel.net
5750/519 cecep Waianae, HI, USA hawaiiantel.net
5450/685 Mililani, HI, USA hawaiiantel.net
5394/685 cecep Waianae, HI, USA hawaiiantel.net
4874/683 Haleiwa, HI, USA hawaiiantel.net

[GeckoGeek]

Re: Hawaiian Telcom DSL

6Mbit? How fast is Road Runner?

[Konaguy]

Re: Hawaiian Telcom DSL

6Mbit? How fast is Road Runner?

5Mbps, but unfortunately it seems it is false alarm. Those folks simply have business class accounts, hence the faster speeds.

[GeckoGeek]

Re: Hawaiian Telcom DSL

Those folks simply have business class accounts, hence the faster speeds.

The webpage shows business as 3Mbit. Combined service?

[Konaguy]

Re: Hawaiian Telcom DSL

The webpage shows business as 3Mbit. Combined service?

There is 7.1Mbps/768K DSL service offered by Systemmetrics,Flex,and LavaNet.The only catch is its very expensive. Through Flex its $128.90 + tax.Anyway it looks like HawTel is offering similar service.

[Konaguy]

Re: Hawaiian Telcom DSL

link

"Hawaiian Telcom also said yesterday that it won't start offering an Internet-based television service until the second half of next year. The company earlier had discussed offering the service by the end of December.

The company said the rollout is being delayed, in part to make sure it lines up the right features and functionality as technology evolves."

[LocalMotion]

Re: Hawaiian Telcom DSL

Would be nice to have a faster DSL speed at lower price soon.

i like RR but prefer DSL cause of the UPLOAD speeds. twice as fast as RR

[Konaguy]

Re: Hawaiian Telcom DSL

Would be nice to have a faster DSL speed at lower price soon. i like RR but prefer DSL cause of the UPLOAD speeds. twice as fast as RR

Well cross your fingers, hopefully it will happen eventually

[Konaguy]

Re: Hawaiian Telcom DSL

I've noticed a lag in sending e-mail to certain domains . On top of that, some e-mail delivery has been slowed. I've been in contact with Hawaiian Telcom about this. Today I got confirmation that they are working on the problems. Although I didn't get an ETA when it would be fixed.

[Linkmeister]

Re: Hawaiian Telcom DSL

It took about an hour for a couple of comments on my blog to come through my e-mail today, but that's not the big deal for me.

At the bottom of my latest bill was a notice saying "This is your FINAL BILL."

I called them and asked what the heck, and was told "Oh, that's a misprint; never mind, your account is just fine."

Amateurs or what? Sheesh.