Re: Hawai'i Superferry - Chapter 4
Good News! I had a return call this morning from Melissa McFerrin, Manager of Community Relations for Hawaii SuperFerry. She had called me back on Friday but it was long after I had left the office. and she had read my Email.
I got a very nice apology from her for the "misunderstanding" with their telephone person and also a promise of a follow-up to that problem. During our conversation Melissa informed me that yes, HSF does have a vehicle that is ADA equipped and which is used to take "mobility challenged" persons from the passenger terminal up into the loading deck of the boat. Once there, they have an elevator to take the passengers up to the various decks. That was very good news for me since that is what I will need to travel on Alakai. She apologized that this vechicle was not mentioned in the materials. I hope they will be able to remedy that since it would help future passengers.
I was very satisfied with the response I got from Melissa and appreciated her taking time to call me back this morning after missing me on Friday. I also told her about HT and this thread & invited her to check it out. Also, mentioned PZ's video & interview and the photos.
I very much look forward to a trip home from Maui in September!
Good News! I had a return call this morning from Melissa McFerrin, Manager of Community Relations for Hawaii SuperFerry. She had called me back on Friday but it was long after I had left the office. and she had read my Email.
I got a very nice apology from her for the "misunderstanding" with their telephone person and also a promise of a follow-up to that problem. During our conversation Melissa informed me that yes, HSF does have a vehicle that is ADA equipped and which is used to take "mobility challenged" persons from the passenger terminal up into the loading deck of the boat. Once there, they have an elevator to take the passengers up to the various decks. That was very good news for me since that is what I will need to travel on Alakai. She apologized that this vechicle was not mentioned in the materials. I hope they will be able to remedy that since it would help future passengers.
I was very satisfied with the response I got from Melissa and appreciated her taking time to call me back this morning after missing me on Friday. I also told her about HT and this thread & invited her to check it out. Also, mentioned PZ's video & interview and the photos.
I very much look forward to a trip home from Maui in September!
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