In todays advertiser they had a article regarding the "Mystery Shopper" Program at doe Schools.
What do you think?
Personally(since I work at a school) I think its a lame bull crap idea for a bunch of different reasons.
A. We are government employees. No other government agency that I know of has this kind of program. Mostly it occurs in stores/restaurants
B. Why don't they target the most important service providers in the Schools, TEachers themselves. My guess its because everyone fears the HSTA. It seems like they are targeting the least paid, longest working(school support staff usually work 12months and a full 8hr work day compared to the teachers 6 or 7) and usually most underappreciated group in the school system
C. I just don't see there is a need to spend money on things like this at a state level. If every school/complex/district wanted to spend extra effort on customer service then they should go ahead and do it.
D. If customer service evaluations won't affect individual employees then whats the point. Try firing someone in the HGEA because they didn't provide a irate customer with a huge smile.
Whats your thoughts on the topic?
What do you think?
Personally(since I work at a school) I think its a lame bull crap idea for a bunch of different reasons.
A. We are government employees. No other government agency that I know of has this kind of program. Mostly it occurs in stores/restaurants
B. Why don't they target the most important service providers in the Schools, TEachers themselves. My guess its because everyone fears the HSTA. It seems like they are targeting the least paid, longest working(school support staff usually work 12months and a full 8hr work day compared to the teachers 6 or 7) and usually most underappreciated group in the school system
C. I just don't see there is a need to spend money on things like this at a state level. If every school/complex/district wanted to spend extra effort on customer service then they should go ahead and do it.
D. If customer service evaluations won't affect individual employees then whats the point. Try firing someone in the HGEA because they didn't provide a irate customer with a huge smile.
Whats your thoughts on the topic?
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