Hawaiian Telcom DSL

[primix]

Re: Hawaiian Telcom DSL

My best guess there is something wrong with your connection between
your location and the central office. Are you having constant disconnects ?
Are you using a Fujitsu or Westell Modem.

Fujitsu. I experience one or two disconnects every day.

Oh, by the way, here are tonight's test results...

WEB100 Enabled Statistics:
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 128.85Kb/s
running 10s inbound test (server to client) . . . . . . 146.61kb/s

------ Client System Details ------
OS data: Name = Windows XP, Architecture = x86, Version = 5.1
Java data: Vendor = Sun Microsystems Inc., Version = 1.5.0_06

------ Web100 Detailed Analysis ------
Cable modem/DSL/T1 link found.
Link set to Full Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.

Web100 reports the Round trip time = 101.37 msec; the Packet size = 1460 Bytes; and
There were 38 packets retransmitted, 48 duplicate acks received, and 67 SACK blocks received
The connection stalled 7 times due to packet loss
The connection was idle 2.48 seconds (17.71%) of the time
This connection is network limited 99.75% of the time.
Contact your local network administrator to report a network problem
Contact your local network admin and report excessive packet reordering
Excessive packet loss is impacting your performance, check the auto-negotiate function on your local PC and network switch

Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: OFF
Packet size is preserved End-to-End
Server IP addresses are preserved End-to-End

[Linkmeister]

Re: Hawaiian Telcom DSL

From the UH site:

TCP/Web100 Network Diagnostic Tool v5.3.3a
click START to begin
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 388.36Kb/s
running 10s inbound test (server to client) . . . . . . 403.70kb/s
Your PC is connected to a Cable/DSL modem
Information: Other network traffic is congesting the link

I'm not sure how to interpret that.

What's the correct phone number to get a trouble ticket at HawTel?

[adrian]

Re: Hawaiian Telcom DSL

What's the correct phone number to get a trouble ticket at HawTel?

643-4dsl. that's 643 4375

(god, I want to get rid of that repetition.)

[Linkmeister]

Re: Hawaiian Telcom DSL

643-4dsl. that's 643 4375

(god, I want to get rid of that repetition.)

Thanks. I'll give them a buzz.

[PBatoon]

Re: Hawaiian Telcom DSL

Heres my DSL results after this morning. I called HawTel yesterday afternoon and I almost waited an hour on my phone. So im gonna try agan today.

WEB100 Enabled Statistics:
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 387.21Kb/s
running 10s inbound test (server to client) . . . . . . 921.96kb/s

------ Client System Details ------
OS data: Name = Windows XP, Architecture = x86, Version = 5.1
Java data: Vendor = Sun Microsystems Inc., Version = 1.5.0_02

------ Web100 Detailed Analysis ------
Cable modem/DSL/T1 link found.
Link set to Full Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.

Web100 reports the Round trip time = 47.76 msec; the Packet size = 1460 Bytes; and
There were 68 packets retransmitted, 68 duplicate acks received, and 89 SACK blocks received
The connection stalled 3 times due to packet loss
The connection was idle 0.73 seconds (7.3%) of the time
This connection is network limited 99.65% of the time.
Contact your local network administrator to report a network problem
Contact your local network admin and report excessive packet reordering
Excessive packet loss is impacting your performance, check the auto-negotiate function on your local PC and network switch

Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: OFF
Packet size is preserved End-to-End
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
Server says [72.234.68.190] but Client says [192.168.1.45]

Idk how to interpret these results or what to say once I get to talk to one of their technicians. Would anyone guide me on that?

[PBatoon]

Re: Hawaiian Telcom DSL

OK...so I just called HawaiianTel. They told me my speed is actually pretty good. My reaction overall is Wtf. How can it be good when others are averaging 1mbit per minute in my area (Kapolei)?

The guy I talked to said something about the central office and that the speed depends on the location from my house to the central office. Is there any way to calculate that? Because before when the company was Verizon I used to download files at 150-180 kybtes per second. I was gone from the mainland for a bout a month (June 10-July15) and now that I am back, my download speeds are pretty slow for a DSL connection. 40-60kbytes per second is just not cutting it for me, especially since im a gamer I've been starting to get major lag.

Anyone else from Kapolei have the same speed problems? Its starting to get really ridiculous especially since it seems as if the techie didnt know what he was saying.

[primix]

Re: Hawaiian Telcom DSL

(god, I want to get rid of that repetition.)

haha good one

[Konaguy]

Re: Hawaiian Telcom DSL

Even faster!

Web100 Network Diagnostic Tool v5.3.3a
click START to begin
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 172.14Kb/s
running 10s inbound test (server to client) . . . . . . 658.05kb/s
Your Workstation is connected to a Cable/DSL modem
Information: Other network traffic is congesting the link

The reason why I wanted to see the results of this test is because
it doesn't leave the state of Hawaii. The server is located at the
UH Manoa and transits through the HiX peering point. It is a good
way to see if its a local problem or a mainland backbone problem.

My gut is telling me, getting your connection reprovisioned from
frame (fujitsu) to ATM (Westell) should help.

[Konaguy]

Re: Hawaiian Telcom DSL

Anyone else from Kapolei have the same speed problems? Its starting to get really ridiculous especially since it seems as if the techie didnt know what he was saying.

What kind of modem do you have- Westell or Fujitsu. Your speeds are
below what your supposed to be getting for 1.5Mbps connection.
You should be seeing ATLEAST 1200Kbps.

[Konaguy]

Re: Hawaiian Telcom DSL

From the UH site:

TCP/Web100 Network Diagnostic Tool v5.3.3a
click START to begin
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 388.36Kb/s
running 10s inbound test (server to client) . . . . . . 403.70kb/s
Your PC is connected to a Cable/DSL modem
Information: Other network traffic is congesting the link

I'm not sure how to interpret that.

What's the correct phone number to get a trouble ticket at HawTel?

Steve, what kind of DSL modem do you have ? Westell or Fujitsu ?
Those speeds are atrocious.. You should be getting atleast 1200Kbps.

[Konaguy]

Re: Hawaiian Telcom DSL

Fujitsu. I experience one or two disconnects every day.

Oh, by the way, here are tonight's test results...

WEB100 Enabled Statistics:
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 128.85Kb/s
running 10s inbound test (server to client) . . . . . . 146.61kb/s

I would inquire to see if your connection can be re-provisioned from frame
to ATM. It is obvious to me that your Fujitsu is crapping out. I have 3Mbps/768K
connection over ATM and I never get disconnected. By the way if your
provisioned over frame relay you are capped at 1.5Mbps.

Edit: If the tech tells you cannot get your connection re-provisioned, you
can, just let me know.

[PBatoon]

Re: Hawaiian Telcom DSL

What kind of modem do you have- Westell or Fujitsu. Your speeds are
below what your supposed to be getting for 1.5Mbps connection.
You should be seeing ATLEAST 1200Kbps.

The Westell one. That guy that talked to me is an idiot. Im still pissed, lol.

[1stwahine]

Re: Hawaiian Telcom DSL

Hey guys!! How do I test my speed? I live in Honolulu and my speed is too fast for me. It's Speedy Gonzales x 10!!!! I want to take a test to show too. Pleazzzzzz!

Auntie pUpuLE

btw: I have a Westell.

[Konaguy]

Re: Hawaiian Telcom DSL

The Westell one. That guy that talked to me is an idiot. Im still pissed, lol.

I sent you a PM, I might be able to help.

[Konaguy]

Re: Hawaiian Telcom DSL

Hey guys!! How do I test my speed? I live in Honolulu and my speed is too fast for me. It's Speedy Gonzales x 10!!!! I want to take a test to show too. Pleazzzzzz!

Auntie pUpuLE

btw: I have a Westell.

knock yerself out Aunty

http://farnsworth.uhnet.net:7123/
http://www.dslreports.com/stest