Announcement

**1stwahine** · July 17, 2006, 05:15 PM

Re: Hawaiian Telcom DSL

Welcome back everybody!!!

**Konaguy** · July 17, 2006, 05:33 PM

Re: Hawaiian Telcom DSL

Still cooking speedwise

2006-07-17 23:15:33 Speed test @ lax.speedtest.dslextreme.com 2484/727 kbps
2006-07-17 23:14:07 Speed test @ www.sonic.net
2693/699 kbps
2006-07-17 23:13:00 Speed test @ dslreports-west2.speakeasy.net 2601/691 kbps
2006-07-17 23:11:43 Speed test @ dslreports.linkline.com
2522/744 kbps
2006-07-17 23:06:13 Speed test @ dslr-west1.megapath.net
2572/688 kbps

**primix** · July 17, 2006, 08:17 PM

Re: Hawaiian Telcom DSL

alright, i finally complained because the supervisor didn't call me regarding the upgrade. after i called them at lunch today, the same tech called me back and directed me to the nearest HTC store to switch out my modem. it would then take four days from that day for the process to complete.

does this sound right? will i have problems when i finally go to the store?

**Linkmeister** · July 17, 2006, 08:24 PM

Re: Hawaiian Telcom DSL

Aaargh!

From the Seattle Server:

dslreports.com speed test result on 2006-07-18 02:22:12 EST:
826 / 367
Your download speed : 826 kbps or 103.3 KB/sec.
That is 43.1% worse than an average user on hawaiiantel.net

Your upload speed : 367 kbps or 45.9 KB/sec.
That is 22% worse than an average user on hawaiiantel.net

Ok. I'm gonna call these guys again, but I think I'll amass all my reports on this thread, timestamp 'em, and have all that ammunition ready.

I never have gotten a phone call back since I called last Friday night (I think it was Friday; see why I have to go back to collect all my reports?).

**Linkmeister** · July 17, 2006, 08:53 PM

Re: Hawaiian Telcom DSL

8:40 called, on hold.

8:50 tech picked up. She says the trouble ticket was sent to local analysts and they couldn't find anything, so it was sent on to some other place. I was able to get the ticket number from her, which is more than I had before.

I mentioned my speeds, and she said "that's actually faster than some of the complaints we're getting."

Well, we'll see what happens from there.

**primix** · July 18, 2006, 04:59 PM

Re: Hawaiian Telcom DSL

So I got my new Westell.

Do I really have to wait four days? If so, I'll upgrade my wires too.

THANKS FOR ALL THE HELP!!!

**Konaguy** · July 18, 2006, 05:14 PM

Re: Hawaiian Telcom DSL

Originally posted by primix

THANKS FOR ALL THE HELP!!!

No problem, just trying to spread some aloha

**Keith H.** · July 18, 2006, 07:50 PM

Re: Hawaiian Telcom DSL

Ick. Still getting 900-1000 kbps. But I'm noticing yucky first-hop ping times. First hop is normally 7-8 ms.

C:\Documents and Settings\HP_Administrator>tracert www.google.com

Tracing route to www.l.google.com [66.102.7.104]
over a maximum of 30 hops:

1 26 ms 24 ms 26 ms 72.234.XX.XX
2 25 ms 25 ms 24 ms 10.245.225.13
3 25 ms 25 ms 26 ms sl-gw2-prl-6-2.sprintlink.net [144.223.63.85]
4 24 ms 24 ms 26 ms sl-bb20-prl-0-0.sprintlink.net [144.232.30.21]
5 87 ms 87 ms 88 ms sl-bb21-stk-5-3.sprintlink.net [144.232.8.26]
6 89 ms 88 ms 88 ms sl-bb20-sj-9-0.sprintlink.net [144.232.20.99]
7 89 ms 88 ms 89 ms sl-bb21-sj-15-0.sprintlink.net [144.232.3.158]
8 88 ms 89 ms 89 ms sl-st20-sj-13-0.sprintlink.net [144.232.9.58]
9 83 ms 82 ms 83 ms sl-googl1-4-0.sprintlink.net [144.223.242.66]
10 90 ms 105 ms 90 ms 66.249.95.65
11 92 ms 89 ms 95 ms 72.14.233.129
12 91 ms 90 ms 93 ms 216.239.49.146
13 90 ms * * 66.102.7.104
14 91 ms 90 ms 90 ms 66.102.7.104

Trace complete.

**Konaguy** · July 18, 2006, 10:06 PM

Re: Hawaiian Telcom DSL

Still getting between 2400-2700kbps

Address: www.google.com
Number of Packets: 1
Packet size: 64
Trace Hop 1 through 20
Timeout: 5
Resolve Addresses: Yes
Don't Fragment: No

#1 Unavailable (192.168.1.1): TTL Exceeded, ttl=128, 0 ms
#2 Unavailable (72.234.154.1): TTL Exceeded, ttl=126, 31 ms
#3 Unavailable (10.245.225.34): TTL Exceeded, ttl=252, 31 ms
#4 sl-gw2-prl-6-2.sprintlink.net (144.223.63.85): TTL Exceeded, ttl=252, 31 ms
#5 sl-bb20-prl-0-0.sprintlink.net (144.232.30.21): TTL Exceeded, ttl=251, 31 ms
#6 sl-bb20-stk-6-0.sprintlink.net (144.232.8.26): TTL Exceeded, ttl=250, 94 ms
#7 sl-bb20-sj-9-0.sprintlink.net (144.232.20.99): TTL Exceeded, ttl=249, 94 ms
#8 sl-bb25-sj-13-0.sprintlink.net (144.232.3.198): TTL Exceeded, ttl=248, 94 ms
#9 sl-st20-sj-12-0.sprintlink.net (144.232.20.63): TTL Exceeded, ttl=247, 94 ms
#10 sl-googl1-4-0.sprintlink.net (144.223.242.66): TTL Exceeded, ttl=242, 94 ms
#11 Unavailable (66.249.95.65): TTL Exceeded, ttl=243, 125 ms
#12 Unavailable (72.14.233.129): TTL Exceeded, ttl=242, 78 ms
#13 Unavailable (64.233.174.54): TTL Exceeded, ttl=241, 94 ms
#14 Unavailable (66.102.7.99): Echo Reply, ttl=240, 94 ms

Statistics: Out 14, in 14, loss 0%, times (min/avg/max) 31/70/125 ms

**Linkmeister** · July 19, 2006, 04:04 PM

Re: Hawaiian Telcom DSL

I just had a tech knock on my door. He found a weak section of cable somewhere up the hill, so he's gonna report that.

Meanwhile, he replaced a jack and removed some plugs and filters, and it's now about 971/365 from the Seattle server. Still not great, but a little better. We'll see what happens if/when they get that physical cable replaced.

**Konaguy** · July 19, 2006, 04:19 PM

Re: Hawaiian Telcom DSL

Originally posted by Linkmeister

I just had a tech knock on my door. He found a weak section of cable somewhere up the hill, so he's gonna report that.

Meanwhile, he replaced a jack and removed some plugs and filters, and it's now about 971/365 from the Seattle server. Still not great, but a little better. We'll see what happens if/when they get that physical cable replaced.

Hopefully that will resolve your problem. Let us know how things go.

**Linkmeister** · July 19, 2006, 09:14 PM

Re: Hawaiian Telcom DSL

Well now.

From the Seattle server just now:

dslreports.com speed test result on 2006-07-20 03:12:47 EST:
1356 / 366
Your download speed : 1356 kbps or 169.6 KB/sec.
That is 3.8% better than an average user on hawaiiantel.net

Your upload speed : 366 kbps or 45.7 KB/sec.
That is 12.6% worse than an average user on hawaiiantel.net

I can live with that. My uploads are rare and manini when I do any. It's the download speed and page "gets" that has been bugging me.

**primix** · July 20, 2006, 01:22 AM

Re: Hawaiian Telcom DSL

Okay, so I got my new Westell 6100 router/modem on Tuesday. Fortunately I got connection on the same day. Unfortunately, I had to configure it to act as a modem only so that everyone in the house can get connected. Worse, the numbers are only slightly higher.

DOES THIS MEAN THERE'S SOMETHING WRONG WITH MY PHONE LINES?

WEB100 Enabled Statistics:
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 496.48Kb/s
running 10s inbound test (server to client) . . . . . . 1.36Mb/s

------ Client System Details ------
OS data: Name = Windows XP, Architecture = x86, Version = 5.1
Java data: Vendor = Sun Microsystems Inc., Version = 1.5.0_06

------ Web100 Detailed Analysis ------
Cable modem/DSL/T1 link found.
Link set to Full Duplex mode
No network congestion discovered.
Good network cable(s) found
Normal duplex operation found.

Web100 reports the Round trip time = 34.7 msec; the Packet size = 1460 Bytes; and
No packet loss - but packets arrived out-of-order 0.15% of the time
This connection is receiver limited 98.85% of the time.
Increasing the current receive buffer (5.0 KB) will improve performance
This connection is network limited 0.54% of the time.

Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: OFF
Packet size is preserved End-to-End
Server IP addresses are preserved End-to-End

**Konaguy** · July 20, 2006, 07:32 AM

Re: Hawaiian Telcom DSL

Originally posted by Linkmeister

Well now.

From the Seattle server just now:

dslreports.com speed test result on 2006-07-20 03:12:47 EST:
1356 / 366
Your download speed : 1356 kbps or 169.6 KB/sec.
That is 3.8% better than an average user on hawaiiantel.net

Your upload speed : 366 kbps or 45.7 KB/sec.
That is 12.6% worse than an average user on hawaiiantel.net

I can live with that. My uploads are rare and manini when I do any. It's the download speed and page "gets" that has been bugging me.

Congratulations, Steve your speeds are back. I'd keep an eye on it
using the UH speed test though. The latter should show your speeds
more accurately than mainland sites.

**Konaguy** · July 20, 2006, 07:35 AM

Re: Hawaiian Telcom DSL

Originally posted by primix

DOES THIS MEAN THERE'S SOMETHING WRONG WITH MY PHONE LINES?[/I][/B]

WEB100 Enabled Statistics:
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 496.48Kb/s
running 10s inbound test (server to client) . . . . . . 1.36Mb/s

Yes absolutely there is something wrong with your connection if
you signed up for the 3Mbps/768K service, which likely you did.
You should be getting 2300k-260k (2.3Mbps-2.6Mbps) and
about 600-700k

I would immediately call up HawTel and get a trouble ticket.

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